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  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 78

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 9:48 am   Subject: Database Error 3709
We just received your email and will follow up with you there.
  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 78

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 9:47 am   Subject: Database Error 3709
We just received your email and will follow up with you there, thank you.
  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 78

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 8:39 am   Subject: Database Error 3709
That usually indicates there's an error in the program's global databasse. If you would, please email a copy of C:\ProgramData\NotePage\NotePager Pro\5.0\npp.mdb to support at notepage dot com so we can take a look at a few things.
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Tue Jul 16, 2019 9:58 am   Subject: PageGate Client sends but not Web GUI
The code being executed just before that error is attempting to create a new folder named:

your-getweb-path\the-recipient-or-group-name\

It isn't actually creating any files in there, yet... just the folder.

We're available from 9:00 AM to 5:00 PM Eastern time and would like to arrange a time where we could screenshare in to your system with you to help determine the root permissions issue in play.

If you would, please email support at notepage dot com with your contact information and availability.
  Topic: Send Orion Solarwinds SMS alert to Mobile Phone
Tech Support

Replies: 10
Views: 4776

PostForum: NotePager Pro Support   Posted: Tue Jul 16, 2019 7:54 am   Subject: Send Orion Solarwinds SMS alert to Mobile Phone
Sandesh,

Based on where you are in the world, you'll need to use cellular hardware (either a cellular modem or gateway) with our software to send your SMS.

Good examples of cellular modems are:
•Multitech's MTC-H5
•US Robotics' USR3500
•Microhard's IP4NG
•Cradlepoint's IBR650
•AirPrime 73xx and 75xx
•Skyus-DS

Cellular routers and gateways can be accessed by TCP, so you don't have to connect them to PageGate PC; they just need to be connected to your network and configured appropriately to receive messaging commands.

Good examples of cellular routers/gateways are:
•Multitech's MTR-LVW2 and MTR-LAT1
•Airlink's GX450 and RV50
•Microhard IP4nGii
•Cradlepoint's IBR650
•Cisco 819G
•ConiuGo GmbH 700600150S
•ConiuGo GmbH 700600160S
•ConiuGo GmbH 700600170S

Also, while both NotePager Pro and PageGate can integrate with the Solarwinds Orion Platform to send alerts, there are a few major differences between the two programs.

Primarily, NotePager Pro is a single PC application and cannot run as a Windows service, which makes the program logon dependent. Alternatively, PageGate was written with server functions in mind and can run as a Windows service, which means it isn't logon dependent.

If you integrate NotePager Pro with the Solarwinds platform, we recommend that you leave a user logged in to the desktop of the system running NotePager Pro. If a user is not logged in to the system, NotePager Pro may not be able to function appropriately and process the alerts from the Solarwinds platform.

Due to this, we absolutely recommend using PageGate instead of NotePager Pro to integrate with Solarwinds.

The steps to install PageGate can be found here:
https://www.notepage.net/videos/pagegate-v8-installation.htm

The steps to configure PageGate to use a cellular modem to send SMS can be found here:
https://www.notepage.net/videos/how-to-configure-cellular-modem-for-delivery.htm

The steps to configure PageGate to use a cellular router/ ...
  Topic: Not Receiving SMS Message
Tech Support

Replies: 1
Views: 112

PostForum: NotePager Pro Support   Posted: Mon Jul 15, 2019 3:49 pm   Subject: Not Receiving SMS Message
Thank you for posting the log, that definitely helps and highlights a few things we'll want to review.

First, you currently have NotePager Pro configured to use its own SMTP engine to deliver messages to the outside world; effectively having the program function as a mail server to deliver traffic on behalf of the bridgeig.com domain

The major carriers are sensitive to SPF (Sender Policy Framework) validation and you may want to verify that the public IP address your NotePager Pro system sits behind is a part of the SPF record for bridgeig.com

Without that SPF validation, it looks like you may be potentially spoofing the domain and, as a result, your messages will be put through additional scrutiny and potential filtering. If the SPF record can't be modified to add that system's public IP, you may want to consider reconfiguring NotePager Pro to relay its SMTP traffic through your SMTP server so the traffic comes from a valid source within the SPF declaration.

Unrelated to that, by context of the sender's name you're using, it looks like you're integrating with the Solarwinds platform and we definitely recommend using PageGate instead of NotePager Pro for that integration.

While both NotePager Pro and PageGate can integrate with the Solarwinds Orion Platform to send alerts, there are a few major differences between the two programs.

Primarily, NotePager Pro is a single PC application and cannot run as a Windows service, which makes the program logon dependent. Alternatively, PageGate was written with server functions in mind and can run as a Windows service, which means it isn't logon dependent.

If you integrate NotePager Pro with the Solarwinds platform, we recommend that you leave a user logged in to the desktop of the system running NotePager Pro. If a user is not logged in to the system, NotePager Pro may not be able to function appropriately and process the alerts from the Solarwinds platform. This is one of the major reasons we recommend i ...
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Mon Jul 15, 2019 8:15 am   Subject: PageGate Client sends but not Web GUI
As a further test, if you would, try doing the same file creation, editing and deletion test in the \\%servername%\wwwroot\templates\ folder and the CGI Data folder as well (typically \\%servername%\pgscripts\ by default but you may have used a different specific folder).
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Fri Jul 12, 2019 1:08 pm   Subject: PageGate Client sends but not Web GUI
To double check, when you run PG Admin on the workstation(s), are you right clicking on the shortcut and using 'Run as Administrator' (or is that set as a default property value on the shortcut) or double clicking to run?
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Fri Jul 12, 2019 12:24 pm   Subject: PageGate Client sends but not Web GUI
The paths referenced in GetWeb need to be local drive letters on the PageGate server, or UNC paths, as the PageGate Windows Services reference these paths and they really shouldn't reference mapped drives.

What you're running in to is definitely a permissions issue to the web pages and CGI data share paths, though I'm not sure where the specific issue lays.

To test, in Windows on one of the workstation PG Admin systems, try browsing to the 'templates' folder under the UNC path to the 'Web Pages Path'.

Then create, edit, save, then delete a plain text file in that same location and let us know what happens, please.
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Mon Jul 08, 2019 9:18 am   Subject: PageGate Client sends but not Web GUI
The web pages and cgi data paths in the settings of GetWeb are global paths set in the database; what you set there is set for any system that uses PG Admin.

Due to that, we recommend using UNC paths instead of mapped drive paths since mapped drives are logon dependent and UNC paths should, in theory, be universal. That way, no matter who opens the admin, they should be able to access and write to the web pages and CGI data paths.
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 671

PostForum: PageGate Support   Posted: Mon Jul 08, 2019 7:41 am   Subject: PageGate Client sends but not Web GUI
That could happen for a few reasons. If you would, please email the PageGate logs (c:\PageGateData\Logs\*.log, by default) to support at notepage dot com so we can have a look at a few things.
  Topic: Problems receiving messages on Cricket Wireless
Tech Support

Replies: 15
Views: 28193

PostForum: General Questions and Announcements   Posted: Wed Jun 26, 2019 7:32 am   Subject: Problems receiving messages on Cricket Wireless
Agree. I've been trying to solve the issue but number@mms.cricketwireless.net is no longer working. I've tried various combinations of email addresses that I found googling, however, nothing is working. What am I missing? Thanks.

Unfortunately, you're not missing anything. Cricket Wireless deactivated all of their Internet-to-SMS gateways. The only way to message a Cricket phone is with another cellular device or message aggregation service.

On a related note, PageGate does support using cellular modems and gateways to deliver SMS and we also support the necessary protocols to use most message aggregators as well.
  Topic: Serial Versus All at Once Paging
Tech Support

Replies: 4
Views: 507

PostForum: PageGate Support   Posted: Thu Jun 20, 2019 12:27 pm   Subject: Serial Versus All at Once Paging
Ah, Zetron paging transmitters can only accept one data block at a time per TAP port. You may be able to configure a second TAP port and run a second serial line from your server to it, that would give you the ability to do simultaneous transactions but the terminal requires each message to be delivered in its own data block.

You may also be able to configure multi-broadcast capcodes in the terminal and have PageGate reference those for group messages.

For example, if there's a group of pagers that always needs to be messaged for specific calls, you could configure a multi-broadcast capcode for that range of devices. As an arbitrary example, you could say that capcode 1001 actually transmits to a list of pagers.

Then, in PageGate, you would configure a recipient that used capcode 1001 as its ID/PIN and any time that recipient is messaged, the single data block from PageGate could trigger multiple devices on the Zetron side of things.
  Topic: Serial Versus All at Once Paging
Tech Support

Replies: 4
Views: 507

PostForum: PageGate Support   Posted: Thu Jun 20, 2019 9:22 am   Subject: Serial Versus All at Once Paging
Generally speaking with the protocols involved in message transport, each message really must be contained in its own self-contained packet that's submitted to the transmitter. The receiving systems require the messages to be delivered in serial in almost all cases.

Though, 30 messages shouldn't take 15 minutes to transmit even with the slowest protocol. Typically speaking, data packets can be submitted at a rate of 1 per second or 1 per 2 seconds for RS-232 connections, which means 30 messages should take between 30 and 60 seconds to deliver (+15 seconds for any terminal negotiation time). Other connections can take a bit longer, like POCSAG dial-in (1 message every 5 or 6 seconds) or the TCP based protocols (1 message every 3 to 6 seconds).

What protocol(s) are you using and what do your average delivery times look like?
  Topic: WebPage Template File
Tech Support

Replies: 1
Views: 236

PostForum: PageGate Support   Posted: Thu Jun 13, 2019 11:49 am   Subject: WebPage Template File
Ah, the web pages path is a bit different than the database or archive paths.

If you open PG Admin on the server and go in to Interfaces - GetWeb - Settings, you'll see the web pages and CGI data paths. Based on what you're describing, I think the paths currently in there are local drive paths; probably something like c:\inetpub\wwwroot\ and c:\inetpub\pgscripts\

Since those values are written to the database and PG Admin on the workstation references the same database, the workstation is, effectively, trying to access content on a local drive that doesn't exist on the workstation.

To resolve, you'll want to share out the web pages and CGI data paths on the network, then change the settings in Interfaces - GetWeb - Settings to reflect the UNC paths. That way, when the client attempts an operation that interacts with GetWeb, it has permission to access the necessary files and folders on the server.

As a side note, after setting GetWeb to reference UNC paths, you may need to provide a service account with read/write/modify access to the PageGate GetWeb Windows service; your Local System Account may not have appropriate permissions to reference the UNC paths.
 
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