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  Topic: Cellular vs Radio
Tech Support

Replies: 3
Views: 109

PostForum: General Questions and Announcements   Posted: Fri May 17, 2019 11:19 am   Subject: Cellular vs Radio
We don't have an app that could run on the phones, no, but if the phones' hosting provider has a messaging API (SMTP, SNPP, WCTP, GET/POST, XMPP, etc), you could configure PageGate to deliver messages through it.
  Topic: Cellular vs Radio
Tech Support

Replies: 3
Views: 109

PostForum: General Questions and Announcements   Posted: Fri May 17, 2019 9:55 am   Subject: Cellular vs Radio
Just to clarify something, when you mention "run on cell phones using the FM", what is "the FM" ?
  Topic: Unable to create bad message directory
Tech Support

Replies: 2
Views: 199

PostForum: PageGate Support   Posted: Thu May 09, 2019 2:34 pm   Subject: Unable to create bad message directory
Are you trying to run PG Admin on the server or a workstation?

The PageGate Admin looks for the existence of several folders on start-up and if they don't exist, it attempts to create them. The directory it's referring to in this case is the 'badmsg' folder that's meant to be a sub-directory of the program's logging directory.

If you're using the default directories, it would be c:\PageGateData\Logs\badmsg\ on the server.
  Topic: WCTP Error
Tech Support

Replies: 3
Views: 237

PostForum: PageGate Support   Posted: Tue May 07, 2019 8:25 am   Subject: WCTP Error
Hm... that's the only time I've run in to the 304 error code with WCTP. Is this something that had been working and then stopped working or is this a new implementation?

Also, if you would, please email a copy of your c:\PageGateData\Logs\*.log files from the PageGate server to support at notepage dot com so we can have a look at the protocol negotiation sequences.
  Topic: WCTP Error
Tech Support

Replies: 3
Views: 237

PostForum: PageGate Support   Posted: Tue May 07, 2019 8:15 am   Subject: WCTP Error
That usually indicates that PageGate is using Base64 encoding for WCTP with a host that doesn't want (or can't accept) that encoding. Here's what you'll want to do:

1) Open PG Admin.

2) Go to Carriers - <YourWCTPCarrier> - Template

3) Copy and paste the following in the 'Settings' section of the template:
StripNonPrintable = True

4) Click Apply.

That should turn off base64 encoding for that carrier.
  Topic: in place OS upgrade of pagegate server
Tech Support

Replies: 3
Views: 216

PostForum: PageGate Support   Posted: Mon May 06, 2019 9:43 am   Subject: in place OS upgrade of pagegate server
Drew,

Apparently I misread your message, you're doing an upgrade of the OS, not of PageGate.

There still shouldn't be any issues with PageGate, though I do want to verify that you're using PageGate version 8?

I ask because we have made some stability updates and bugfixes to PGv8 relevant for Windows 10 that aren't in the previous versions. So, if you're using v7 or prior, you'll want to upgrade to PGv8 for stability reasons.
  Topic: in place OS upgrade of pagegate server
Tech Support

Replies: 3
Views: 216

PostForum: PageGate Support   Posted: Mon May 06, 2019 9:42 am   Subject: in place OS upgrade of pagegate server
Drew,

There shouldn't be any 'gotchas' for PageGate on Windows 10, it's fully compatible with that OS and the in-place upgrade should be fairly easy to accomplish.

The specific steps you want can be found in our video tutorial here:
https://www.notepage.net/videos/how-to-upgrade-to-pagegate-v8.htm

or in the Installation section of our documentation here:
https://www.notepage.net/manualchoice.htm

If you need any assistance along the way, touch base and we'll be happy to help.
  Topic: EMAG question
Tech Support

Replies: 10
Views: 1389

PostForum: PageGate Support   Posted: Fri Apr 26, 2019 2:54 pm   Subject: EMAG question
If you go in to the settings of each or any of those APIs, there should be a username and password associated with them.

To utilize those in PageGate, you'll need to create 15 carriers, each tied to the SNPP protocol and the host snpp.emag.vzw.com, as well as their corresponding API credentials.

Depending on how you have PageGate implemented, there may not be a way to dynamically select which API is used based on the message that's sent.

For most implementations, each recipient in the program is tied to a single carrier. When that recipient is messaged, those messages are delivered through the carrier they're tied to.

There are a few more advanced configurations we could explore. For example, we could have PageGate scan the system for keywords and keyphrases to determine which API to deliver them through or something similar.
  Topic: EMAG question
Tech Support

Replies: 10
Views: 1389

PostForum: PageGate Support   Posted: Fri Apr 26, 2019 2:43 pm   Subject: EMAG question
To double check something, are you logged in to https://ess.emag.vzw.com/emag/login ?

If so, on the left hand side, if you mouse over Connections and go to APIs, are there 15 entries in the SNPP list?
  Topic: EMAG question
Tech Support

Replies: 10
Views: 1389

PostForum: PageGate Support   Posted: Fri Apr 26, 2019 2:30 pm   Subject: EMAG question
Wait... do you have multiple SNPP API registrations? If so, I didn't realize that was possible.

If that's the case, does each SNPP API registration have a unique username and password?

If so, you'll want to configure one carrier per API connection, then go in to the Advanced sub-section and provide each carrier the appropriate username and password.

Then you would want to tie recipients to the API appropriate to the sender value they need to/you want them to see.
  Topic: EMAG question
Tech Support

Replies: 10
Views: 1389

PostForum: PageGate Support   Posted: Fri Apr 26, 2019 2:20 pm   Subject: EMAG question
I'm not sure what the name of the carrier in your list will be (names are something of an arbitrary value in PageGate, so you can name them anything) but at least one of those carriers should be configured to use the SNPP protocol and reference the host snpp.emag.vzw.com

If you have multiple carriers configured to use the same protocol and host, they all deliver to the same destination, so you could use any of them.
  Topic: EMAG question
Tech Support

Replies: 10
Views: 1389

PostForum: PageGate Support   Posted: Fri Apr 26, 2019 2:14 pm   Subject: EMAG question
There is, it's controlled by the 'Carrier' value in the recipients' settings.

You should have a carrier in your list tied to the EMAG SNPP API, so any message sent to a recipient tied to that carrier should be delivered through that host.
  Topic: texts to us cellular numbers via pagegate failing
Tech Support

Replies: 25
Views: 1000

PostForum: PageGate Support   Posted: Tue Apr 23, 2019 11:54 am   Subject: texts to us cellular numbers via pagegate failing
Oh, right, the monitor will show you the status of all connectors. The active connectors are the ones in green, the inactive connectors are the ones in red.

The 'Connectors' field at the bottom of the list does represent the totals for all active connectors.
  Topic: texts to us cellular numbers via pagegate failing
Tech Support

Replies: 25
Views: 1000

PostForum: PageGate Support   Posted: Tue Apr 23, 2019 11:32 am   Subject: texts to us cellular numbers via pagegate failing
If you would, go in to the 'Registration' section of PG Admin and make a note of the number in 'Connectors' in the upper right hand corner.

Then go to Program - Settings and make sure you only have the number of Connectors you're licensed for checked. For example, if you're licensed for 8 connectors, you'll want Connectors 1 - 8 checked but if you're licensed for 2, you'll only want Connectors 1 and 2 checked.
  Topic: texts to us cellular numbers via pagegate failing
Tech Support

Replies: 25
Views: 1000

PostForum: PageGate Support   Posted: Tue Apr 23, 2019 9:39 am   Subject: texts to us cellular numbers via pagegate failing
Drew,

It could be a lingering mistrust between the US Cellular receiving system and the public IP your server sits behind; they're definitely delaying the connection response.

US Cellular can be a little sensitive to SPF validation, so you may want to make sure the public IP of your PageGate server is on the SPF (Sender Policy Framework) DNS record for the domain it's declaring in the ehlo/helo statement (which is also the InternetDomain variable in Program - Template).

On a related note, all of the carriers are growing increasingly sensitive to SPF validation and you'll really want to make sure the IP is on the SPF record.
 
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