NotePage, Inc. Forum Index

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NotePage, Inc. Forum Index
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  Topic: Seeing message stats and repeating SMS messages
Tech Support

Replies: 1
Views: 86

PostForum: PageGate Support   Posted: Thu Nov 30, 2017 12:06 pm   Subject: Seeing message stats and repeating SMS messages
Some of those values are going to be controlled by how much information is kept in the database. To determine that, open PG Admin and go to Database - Settings. Once there, you should see the 'purge after' value and that controls how many days worth of information to store.

To run a totals only report of messages sent, this is what you'll want to do:

1) Open PG Admin.

2) Go to Reports - Sent Messages - Recipient.

3) Select (ALL) recipients.

4) Specify the date and time range.

5) Select 'Totals Only'

6) Select whether you want all messages, just the good messages or just the bad messages.

7) Click Print.

That report will display the total number of messages sent for the date and timeframe requested.

As for if there is a way to have an SMS sent twice to a specific user, there are numerous ways this could be done, depending on the interfaces involved. Are you looking to do something specific?
  Topic: ATT text messages
Tech Support

Replies: 1
Views: 79

PostForum: General Questions and Announcements   Posted: Fri Nov 24, 2017 12:04 pm   Subject: ATT text messages
I think the issue may be that you're using txt.att.net - AT&T doesn't retain sender's information for that host.

To retain the sender's information, you'll want to use mms.att.net

Alternatively, you can talk to AT&T about getting access to their Enterprise messaging system so you can use their SNPP host, which also retains sender's information.
  Topic: SMS message to company phone on EE in UK
Tech Support

Replies: 4
Views: 484

PostForum: PageGate Support   Posted: Fri Nov 24, 2017 9:18 am   Subject: SMS message to company phone on EE in UK
In that case, open the PageGate Admin and go to Program - Settings. Once there, it will note your logs directory - please email me the .log files from that folder.
  Topic: SMS message to company phone on EE in UK
Tech Support

Replies: 4
Views: 484

PostForum: PageGate Support   Posted: Fri Nov 24, 2017 9:02 am   Subject: SMS message to company phone on EE in UK
Hm.... I'd like to see what the protocol negotiation looks like. If you would, please send a copy of the c:\PageGateData\Logs\*.log files from the server to support at notepage dot com
  Topic: SMS Sending Error
Tech Support

Replies: 2
Views: 124

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 4:22 pm   Subject: SMS Sending Error
Hm... CMS Error 3 usually indicates that there's an issue with the SIM, it only occurs if the SIM reports 'not ready' when you try to send an SMS. The trouble is that the error tells PageGate the message wasn't received and to re-transmit but it sounds like the device is still queuing the original messages.

I would recommend contacting Multitech.
  Topic: Automate PG update
Tech Support

Replies: 6
Views: 314

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 12:18 pm   Subject: Automate PG update
Setting the LockSettings to true will force the PG GUI Client to look for its settings under HKLM instead of HKCU.

So, you will need to recreate all the settings normally found under HKEY_CURRENT_USER\SOFTWARE\NotePage\NotePagerNet\ and put them under HKEY_LOCAL_MACHINE\SOFTWARE\NotePage\NotePagerNet\

Also, note that on 64-bit machines the actual path for HKLM may be
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NotePage\NotePagerNet\
  Topic: Automate PG update
Tech Support

Replies: 6
Views: 314

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 11:14 am   Subject: Automate PG update
Exactly.
  Topic: Automate PG update
Tech Support

Replies: 6
Views: 314

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 11:02 am   Subject: Automate PG update
You'll want to create the following registry entry:

HKEY_LOCAL_MACHINE\SOFTWARE\NotePage\NotePagerNet\LockSettings

Set LockSettings to True.

That registry setting is what tells the client to use the registry settings in HKLM rather than HKCU.

As for the display groups, could you go in to a bit more detail with what you're looking to implement?
  Topic: Verizon is retiring its CDMA network on 12/31/2019
Tech Support

Replies: 0
Views: 74

PostForum: General Questions and Announcements   Posted: Thu Nov 16, 2017 12:03 pm   Subject: Verizon is retiring its CDMA network on 12/31/2019
We have just received a notification from Verizon:

"On December 31, 2019, Verizon plans to retire its CDMA network (1x/EVDO, 2G/3G), and we will stop activating new devices on CDMA after June 30, 2018. But we will continue supporting the following account services through July 1, 2019: Device ID Change, MDN Change, Price Plan Change, Suspend and Resume, and Reactivate MDN."
  Topic: Verizon is retiring its CDMA network on 12/31/2019
Tech Support

Replies: 0
Views: 55

PostForum: NotePager Pro Support   Posted: Thu Nov 16, 2017 12:02 pm   Subject: Verizon is retiring its CDMA network on 12/31/2019
We have just received a notification from Verizon:

"On December 31, 2019, Verizon plans to retire its CDMA network (1x/EVDO, 2G/3G), and we will stop activating new devices on CDMA after June 30, 2018. But we will continue supporting the following account services through July 1, 2019: Device ID Change, MDN Change, Price Plan Change, Suspend and Resume, and Reactivate MDN."
  Topic: Verizon is retiring its CDMA network on 12/31/2019
Tech Support

Replies: 0
Views: 59

PostForum: PageGate Support   Posted: Thu Nov 16, 2017 12:02 pm   Subject: Verizon is retiring its CDMA network on 12/31/2019
We have just received a notification from Verizon:

"On December 31, 2019, Verizon plans to retire its CDMA network (1x/EVDO, 2G/3G), and we will stop activating new devices on CDMA after June 30, 2018. But we will continue supporting the following account services through July 1, 2019: Device ID Change, MDN Change, Price Plan Change, Suspend and Resume, and Reactivate MDN."
  Topic: Clear Page Gate Queue
Tech Support

Replies: 4
Views: 153

PostForum: PageGate Support   Posted: Fri Oct 27, 2017 3:43 pm   Subject: Clear Page Gate Queue
Right, the totals next to Server, Sched, GetAscii, GetMail, GetSerial, GetTap, GetWeb, Client and Connectors show you the number of messages that have been processed while you've had the PG Monitor running. If you close and re-open the monitor, it will reset those counters to 0. Alternatively, you could go under the Tools menu and select 'Reset Counters'.
  Topic: Clear Page Gate Queue
Tech Support

Replies: 4
Views: 153

PostForum: PageGate Support   Posted: Fri Oct 27, 2017 2:54 pm   Subject: Clear Page Gate Queue
Just to double check, what number does the 'Pending' category at the bottom of the PG Monitor window display?
  Topic: PGGMail not starting after midnight cleanup routine
Tech Support

Replies: 2
Views: 195

PostForum: PageGate Support   Posted: Mon Oct 16, 2017 8:03 am   Subject: PGGMail not starting after midnight cleanup routine
We've worked on the PageGate mail server engine quite a bit between the older version and the newer, so there could be a few things happening.

First, though, have you tried rebooting the system since you've seen this behavior? If not, try that to see if it will let the service restart properly.

Second, I would recommend updating to the last build of version 6 that we released and would also definitely recommend upgrading to version 8 as, like I mentioned earlier, we've done quite a bit of work to the program's mail server engine and the way it implements and utilizes services in the last 4+ years.

Here's how to update to build 6.0.16:

1) Download the installation file here:
https://www.notepage.net/download/pgv6.0.16.exe

2) Stop all PageGate programs and services.

3) Right click on pgv6.0.16.exe and select 'Run as administrator'.

4) Select: Install PageGate Server

5) During the installation, make sure to specify the existing PageGate directory as the directory to install to. Otherwise, you can click on Next until it finishes.

6) If it asks you to reboot, please do so.

Once the system comes back up, did the GetMail module restart?
  Topic: Monitoring the number of pages
Tech Support

Replies: 8
Views: 672

PostForum: PageGate Support   Posted: Fri Oct 13, 2017 3:12 pm   Subject: Monitoring the number of pages
For your testing you will have to create that key in the registry and manually change values for testing.

PageGate doesn't currently update it, but we can add that and get you an update that will in a few days time.

I just want to be sure you can actually monitor the registry value changing with SolarWindows before I commit development time to add the feature.
 
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