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  Topic: Migrating PageGate 8 to PageGate 8
Tech Support

Replies: 1
Views: 36

PostForum: PageGate Support   Posted: Wed Nov 14, 2018 8:27 am   Subject: Migrating PageGate 8 to PageGate 8
Thankfully, transferring PG from one server to another is fairly straightforward. Here's what you'll want to do:

1) On the current PG server, open PG Admin.

2) Go to Program - Settings.

3) Make a note of the database directory, then browse to that directory in Windows.

4) Within this directory, you'll find a file called 'pagegate.mdb'. This file is the master database for the program and contains everything important (carriers, recipients, groups, program setup information, etc). Make a copy of this database available to your new AWS server.

5) On the new AWS server, use these steps to install PageGate:
https://www.notepage.net/videos/pagegate-v8-installation.htm

6) Run the PageGate Admin and allow it to create all of the default content and directories.

7) Take the copy of the master database you made in step 4 and paste it in to the new server's database directory, overwriting the existing file.

8) Use these steps to switch PageGate's run style to Windows Service:
https://www.notepage.net/videos/how-to-run-pagegate-as-a-service.htm

If you need any assistance along the way, touch base and we'll be happy to help.
  Topic: How To USE This Panel in My Android TAB ?
Tech Support

Replies: 1
Views: 88

PostForum: General Questions and Announcements   Posted: Thu Nov 08, 2018 12:51 pm   Subject: How To USE This Panel in My Android TAB ?
Unfortunately, we don't have an app that can be loaded directly on to an Android device, like a tablet or smartphone.

Our program PageGate does have the ability to provide web services/interface with a web server, so you can have PageGate provide a messaging site that an Android device could interact with.
  Topic: Xfinity
Tech Support

Replies: 1
Views: 108

PostForum: PageGate Support   Posted: Mon Nov 05, 2018 12:29 pm   Subject: Xfinity
As far as we know, Verizon provides the actual SMS messaging system for Xfinity Mobile, so you would use the standard Verizon gateways (10digitcel@vtext.com for SMTP or via the priority EMAG SNPP or WCTP hosts).
  Topic: PageGate and curl
Tech Support

Replies: 9
Views: 1646

PostForum: PageGate Support   Posted: Thu Oct 18, 2018 3:45 pm   Subject: PageGate and curl
If you would, send a screenshot of the following sections of PG Admin to support at notepage dot com:

Carriers - <Your curl carrier> - Settings
Carriers - <Your curl carrier> - Advanced
Carriers - <Your curl carrier> - Template

If you would, please also send the c:\PageGateData\Logs\*.log files from the server so we can take a look at a few things.
  Topic: Sending SMS to the UK
Tech Support

Replies: 3
Views: 677

PostForum: NotePager Pro Support   Posted: Wed Oct 10, 2018 2:33 pm   Subject: Sending SMS to the UK
Rob,

I can name specific makes and models that I know work well in the US and Canada but while we do have EU and UK clients that use the program, they haven't followed up to let me know which specific hardware they implemented.

The devices that have worked well are:
Multitech:
MTR-LVW2
MTR-LAT1
MTC-H5

Airlink/Sierra Wireless:
RV50X
GX450

Microhard:
IP4NG

Cradlepoint:
IBR650

Cisco:
819G

Comparing what I know of those devices to some similar models in the UK, you might try Vigor's 2860Ln, Cisco's 880G or 890G, or anything similar to them. I will say that these are just recommendations based on a few searches as those devices support the AT command set for sending/receiving SMS and also support connections via telnet/ssh.

You wouldn't want to use a Netgear device, though, as they disable the AT command set and don't support it for most of their models.
  Topic: Sending SMS to the UK
Tech Support

Replies: 3
Views: 677

PostForum: NotePager Pro Support   Posted: Wed Oct 10, 2018 1:58 pm   Subject: Sending SMS to the UK
Rob,

We can certainly assist with that and I'd like to break this down in to two sections, input and output.

On the input side of things, configuring PageGate to work with Solarwinds is incredibly easy to do. You can find the installation steps here:
https://www.notepage.net/videos/pagegate-v8-installation.htm

and you can find the Solarwinds integration video tutorial here:
https://www.notepage.net/videos/how-to-integrate-with-solarwinds-orion-platform.htm

On a related note, you may also be interested in our video tutorial library in general:
https://www.notepage.net/video-tutorials2.htm

Now let's get to the output side of things. Once Solarwinds gives PageGate the message to deliver, there are a few delivery methods you could use to send the messages.

Most UK and European SMS providers don't support internet-to-SMS gateways, so you'll need to use cellular hardware to send the SMS.

Cellular hardware comes in two varieties: modem and gateway

Cellular modems connect to the system via USB or RS-232.

Cellular modems function like any other network router but they also have a cell radio on board that can be used to send and receive SMS. These devices can be reached by IP and it generally makes them a lot easier to deal with in virtual environments and with virtual servers.

I don't know the specific model numbers for the devices our other UK/EU clientele are using, unfortunately, but I can say that there are really only two important things:

1) Can the device be reached by COM port or IP address (telnet or SSH is fine)?

2) Does it support a command language to send SMS?

If it can, you can use that device with PageGate.

So, from start to finish, Solarwinds will trigger a message in PageGate, which will then interact with either the cellular modem or router to broadcast the SMS to the necessary recipients.
  Topic: PageGate and curl
Tech Support

Replies: 9
Views: 1646

PostForum: PageGate Support   Posted: Wed Sep 19, 2018 10:51 pm   Subject: PageGate and curl
Excellent! And definitely let us know, we're always happy to have better documentation for implemented solutions.
  Topic: PageGate and curl
Tech Support

Replies: 9
Views: 1646

PostForum: PageGate Support   Posted: Wed Sep 19, 2018 9:30 pm   Subject: PageGate and curl
Ah, you'll need to remove the https:// from the 'Host' field. When using port 443, PageGate assumes HTTPS and will use that prefix automatically.
  Topic: PageGate and curl
Tech Support

Replies: 9
Views: 1646

PostForum: PageGate Support   Posted: Wed Sep 19, 2018 4:01 pm   Subject: PageGate and curl
Based on this line:
'Content-Type: application/x-www-form-urlencoded'

it looks like we'll need to declare the content type with this:

|Content-Type|application/x-www-form-urlencoded|

Try adding that to the template and let us know if it goes through, please.
  Topic: GetASCII Not Starting
Tech Support

Replies: 3
Views: 271

PostForum: PageGate Support   Posted: Thu Sep 13, 2018 7:51 am   Subject: GetASCII Not Starting
That is correct, it is the GetAscii interface that processes registry written content.
  Topic: GetASCII Not Starting
Tech Support

Replies: 3
Views: 271

PostForum: PageGate Support   Posted: Wed Sep 12, 2018 8:10 am   Subject: GetASCII Not Starting
If you would, please email the c:\PageGateData\Logs\*.log files from the PageGate server so we can have a look at what's happening.
  Topic: Dispatch CAD text paging data being cut off
Tech Support

Replies: 1
Views: 545

PostForum: General Questions and Announcements   Posted: Fri Jul 06, 2018 2:24 pm   Subject: Dispatch CAD text paging data being cut off
Certainly. To determine the location of the PageGate logs:

1) Open PG Admin.

2) Go to Program - Settings.

3) Make a note of the 'Logs Directory'.

Contained in that folder, you'll see a .log file that corresponds to any PageGate service that is running.

To determine the logging settings:

1) Open PG Admin.

2) Go to Logging - Settings.

You can also find more information in the PageGate Admin - Logging section of our documentation here:
https://www.notepage.net/manualchoice.htm

If you need assistance going through the logs, please send a copy of the logs to support at notepage dot com
  Topic: SMS Sending Error
Tech Support

Replies: 8
Views: 1725

PostForum: PageGate Support   Posted: Mon Jun 25, 2018 8:24 am   Subject: SMS Sending Error
The Error 3191 is a database error. It could be that the database has become corrupt or that some value in it is incorrect and causing a problem.

I'd like to get a copy of the database to get a better idea of what the problem it.

Please email support@notepage.com so we can take steps to resove the problem. I thin it would be better handled via email, as we wouldn't want you to post the necessary files on the forum.
  Topic: Port forwarding for server connection
Tech Support

Replies: 1
Views: 404

PostForum: PageGate Support   Posted: Sun Jun 10, 2018 8:29 pm   Subject: Port forwarding for server connection
For SMTP: 25

For SNPP: 444

For HTTP/HTTPS requests, see the local web server configuration.
  Topic: PageGate and sending txt messages
Tech Support

Replies: 1
Views: 467

PostForum: General Questions and Announcements   Posted: Thu Jun 07, 2018 8:10 am   Subject: PageGate and sending txt messages
We haven't worked directly worked with an AWS implementation before but we're quite keen on making that happen, if it's possible.

To answer your question, you should be able to send messages without any physical landlines or modems but it depends on what type of messages you want to send as to what implementation you would need to go with. For example, if you want to send SMS, you would need an internet based SMS aggregator to pass the messages through. There are several options out there, from Verizon's EMAG system to companies like Qliqsoft, Infobip, Bandwidth and Clickatel.

These companies/hosting services offer web APIs (accessible via HTTPGET/POST method) and web hosts (usually SNPP, WCTP and/or SMTP) that PageGate can be configured to use.

Having said that, though, most carriers support at least one internet protocol (SMTP; email to text or email to page) for free and some have private SNPP/WCTP hosts that you can register for access to.

PageGate can certainly be configured to relay SMTP, SNPP and/or WCTP to those services. However, it's important to note that SMTP is the least reliable internet delivery protocol, so if you can use one of the message aggregators or private SNPP/WCTP hosts, your messaging will be a bit more reliable and faster.
 
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