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  Topic: SMS to multiple mobiles
Tech Support

Replies: 4
Views: 105

PostForum: General Questions and Announcements   Posted: Tue Feb 06, 2018 9:01 am   Subject: SMS to multiple mobiles
You can purchase the new license by using our online order form (https://www.notepage.net/purchase.htm) or by calling our Sales department at 781-829-0500 xt 2 or by sending them an email to sales@notepage.com

Once you have the licensing taken care of, the steps to upgrade PageGate to version 8 can be found in our documentation here:
https://www.notepage.net/manuals/pg/v8/server/html/index.html

The section you'll be interested in is:
Installation - PageGate Server - Windows Vista, 7, 8, 10, Server 2008, Server 2012 and Server 2016 Instructions - Upgrading from Versions 5, 6 or 7 to 8
  Topic: SMS to multiple mobiles
Tech Support

Replies: 4
Views: 105

PostForum: General Questions and Announcements   Posted: Mon Feb 05, 2018 9:07 am   Subject: SMS to multiple mobiles
There isn't really a way to tie a single recipient to multiple cell phone numbers, pagers or email addresses but you can add each device/address as a recipient and then add all of those recipients as a member of a group.

For example, we could have three recipients called badgur_email, badgur_cell and badgur_pager which we could then add as a member of the badgur group. Any time we message the badgur 'group', all three of your devices would be messaged.
  Topic: Importing Recipients and Groups in to PageGate version 8
Tech Support

Replies: 1
Views: 73

PostForum: PageGate Support   Posted: Mon Jan 29, 2018 5:30 pm   Subject: Importing Recipients and Groups in to PageGate version 8
You can also import members in to a group:

1) Open PG Admin.

2) Go to Database - Tools - Import - Group Members.

3) Select your import file.

Like the other imports, this will need to be a CSV file formatted as follows:

"800","GroupName","RecipientName"

For example, this would import the recipient 'ems100' in to the group '100':
"800","100","ems100"
  Topic: Importing Recipients and Groups in to PageGate version 8
Tech Support

Replies: 1
Views: 73

PostForum: PageGate Support   Posted: Mon Jan 29, 2018 5:24 pm   Subject: Importing Recipients and Groups in to PageGate version 8
To import recipients and groups in to PageGate, you'll want to:

1) Open PG Admin.

2) Go to Database - Tools - Import - Recipients and Groups.

3) Select your import file.

The import file will need to be in a comma separated values format and each line represents a recipient or group to be imported, depending on which specific field values are set.

Each line will need to have every field value set but, thankfully, many of the values can be left at their default values. Some of these values are determined by your license (whether you're license for an interface or not) and other values are determined by the method of delivery for the recipient.

Listed out, each value will need to be in the following order:

dbversion, User, full_name, id, carrier, forward, maxchars, multi_page, ad_hoc, ascii_service, mail_service, web_service, gui_service, serial_service, tap_service, reliapage_index, Group, display_group, template, custom, Text1, Text2, Text3, Text4, Text5, Text6, Text7, Text8, Text9, Text10, image1, image2, image3, image4, image5, group_list, on_call, EmailTo, email_only, GLFullNames, failover, extra1, extra2, extra3, extra4, hold, hold_start, hold_stop, creator, priority

In practice, this is an example line to add a group:
"800","group_name","GroupDisplayName","","","","1024",#FALSE#,#FALSE#,#TRUE#,#FALSE#,#TRUE#,#TRUE#,#FALSE#,#FALSE#,"0",#TRUE#,#FALSE#,"",#FALSE#,"","","","","","","","","","","","","","","",#FALSE#,#FALSE#,"",#FALSE#,#FALSE#,"","","","","",#FALSE#,"10:00:00 PM","8:00:00 AM","","100"

and this is an example line to add a recipient :
"800","recipient_name","RecipientDisplayName","ID/PIN/PHONENUMBER","Carrier","","160",#FALSE#,#FALSE#,#TRUE#,#FALSE#,#TRUE#,#TRUE#,#FALSE#,#FALSE#,"0",#FALSE#,#FALSE#,"",#FALSE#,"","","","","","","","","","","","","","","",#FALSE#,#FALSE#,"EmailAddress",#FALSE#,#FALSE#,"","","","","",#FALSE#,"10:00:00 PM","8:00:00 AM","","100"

The second field is the recipient or group name and cannot con ...
  Topic: Guidance for SNMP Trap Alerts
Tech Support

Replies: 3
Views: 111

PostForum: PageGate Support   Posted: Tue Jan 23, 2018 1:40 pm   Subject: Guidance for SNMP Trap Alerts
Also, just to note it, you can copy the sendpage32.exe anywhere you like and create an Advanced Polling rule to monitor that location in GetAscii.

To do so, find sendpage32.exe in the PageGate program directory or the GetAscii polling directory and copy it to the new location. If that's on a separate system, share the folder on that server with whatever permissions are appropriate to grant read/write/modify access to the PageGate server.

Then, open PG Admin and go to Interfaces - GetAscii - Settings - Advanced Polling - Files and add a new entry with the following:
Recipient: *
From: Leave Blank
File(s): *.asc
Path: The path you copied sendpage32.exe to, whether local or UNC to a network share
File Type: Standard

Click Apply, then click Apply again and that configures GetAscii to monitor the new location in addition to the base polling directory.

Also, if GetAscii will be reading information from a network resource, you will need to assign a service account to the PageGate GetAscii service to grant it permission to access it.
  Topic: Guidance for SNMP Trap Alerts
Tech Support

Replies: 3
Views: 111

PostForum: PageGate Support   Posted: Tue Jan 23, 2018 1:26 pm   Subject: Guidance for SNMP Trap Alerts
PageGate supports either option. There is a command line executable with associated syntax and PageGate can also be configured to function as an SMTP relay.

PageGate's command line executable is sendpage32.exe and resides within the base GetASCII polling directory. To determine that location, open PG Admin and go to Interfaces - GetAscii - Settings.

The syntax is as follows:
<location>\sendpage32.exe <recipient> <sender> <message>

For example, let's say we have sendpage32.exe in c:\PageGateData\Orion\ and that we want to send a message to a group named it_alerts from the sender TrapViewer that should say this is a test. You would use this command line:

c:\PageGateData\Orion\sendpage32.exe it_alerts TrapViewer This is a test

Alternatively, you can use PageGate's GetMail interface to configure PageGate's mail server functions to host a sub-domain off of the existing email domain. For example, let's say your domain is something.com; you could create pg.something.com or alerts.something.com or messaging.something.com and redirect its MX record to the PageGate server. At that point, every recipient and group becomes a valid email address on the new sub-domain.

For example, let's say we have a group of recipients called it_alerts. We could send an email to it_alerts@yoursubdomain.yourdomain.etc and PageGate would send that to the members of the it_alerts, whether they were cell phones, pagers, executing a powershell script, updating social media, etc.
  Topic: SMS Sending Error
Tech Support

Replies: 6
Views: 372

PostForum: PageGate Support   Posted: Wed Jan 17, 2018 2:39 pm   Subject: SMS Sending Error
Thank you for continuing to update us as you learn more. This is invaluable information and we appreciate it.
  Topic: PageGate v.5 Tap settings
Tech Support

Replies: 1
Views: 171

PostForum: PageGate Support   Posted: Thu Dec 21, 2017 9:07 am   Subject: PageGate v.5 Tap settings
Certainly, you can find those steps here:
https://www.notepage.net/waveware-paging-systems/how-to-integrate.htm
  Topic: Seeing message stats and repeating SMS messages
Tech Support

Replies: 1
Views: 224

PostForum: PageGate Support   Posted: Thu Nov 30, 2017 12:06 pm   Subject: Seeing message stats and repeating SMS messages
Some of those values are going to be controlled by how much information is kept in the database. To determine that, open PG Admin and go to Database - Settings. Once there, you should see the 'purge after' value and that controls how many days worth of information to store.

To run a totals only report of messages sent, this is what you'll want to do:

1) Open PG Admin.

2) Go to Reports - Sent Messages - Recipient.

3) Select (ALL) recipients.

4) Specify the date and time range.

5) Select 'Totals Only'

6) Select whether you want all messages, just the good messages or just the bad messages.

7) Click Print.

That report will display the total number of messages sent for the date and timeframe requested.

As for if there is a way to have an SMS sent twice to a specific user, there are numerous ways this could be done, depending on the interfaces involved. Are you looking to do something specific?
  Topic: ATT text messages
Tech Support

Replies: 1
Views: 225

PostForum: General Questions and Announcements   Posted: Fri Nov 24, 2017 12:04 pm   Subject: ATT text messages
I think the issue may be that you're using txt.att.net - AT&T doesn't retain sender's information for that host.

To retain the sender's information, you'll want to use mms.att.net

Alternatively, you can talk to AT&T about getting access to their Enterprise messaging system so you can use their SNPP host, which also retains sender's information.
  Topic: SMS message to company phone on EE in UK
Tech Support

Replies: 4
Views: 734

PostForum: PageGate Support   Posted: Fri Nov 24, 2017 9:18 am   Subject: SMS message to company phone on EE in UK
In that case, open the PageGate Admin and go to Program - Settings. Once there, it will note your logs directory - please email me the .log files from that folder.
  Topic: SMS message to company phone on EE in UK
Tech Support

Replies: 4
Views: 734

PostForum: PageGate Support   Posted: Fri Nov 24, 2017 9:02 am   Subject: SMS message to company phone on EE in UK
Hm.... I'd like to see what the protocol negotiation looks like. If you would, please send a copy of the c:\PageGateData\Logs\*.log files from the server to support at notepage dot com
  Topic: SMS Sending Error
Tech Support

Replies: 6
Views: 372

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 4:22 pm   Subject: SMS Sending Error
Hm... CMS Error 3 usually indicates that there's an issue with the SIM, it only occurs if the SIM reports 'not ready' when you try to send an SMS. The trouble is that the error tells PageGate the message wasn't received and to re-transmit but it sounds like the device is still queuing the original messages.

I would recommend contacting Multitech.
  Topic: Automate PG update
Tech Support

Replies: 6
Views: 506

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 12:18 pm   Subject: Automate PG update
Setting the LockSettings to true will force the PG GUI Client to look for its settings under HKLM instead of HKCU.

So, you will need to recreate all the settings normally found under HKEY_CURRENT_USER\SOFTWARE\NotePage\NotePagerNet\ and put them under HKEY_LOCAL_MACHINE\SOFTWARE\NotePage\NotePagerNet\

Also, note that on 64-bit machines the actual path for HKLM may be
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NotePage\NotePagerNet\
  Topic: Automate PG update
Tech Support

Replies: 6
Views: 506

PostForum: PageGate Support   Posted: Wed Nov 22, 2017 11:14 am   Subject: Automate PG update
Exactly.
 
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