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  Topic: Dispatch CAD text paging data being cut off
Tech Support

Replies: 1
Views: 136

PostForum: General Questions and Announcements   Posted: Fri Jul 06, 2018 2:24 pm   Subject: Dispatch CAD text paging data being cut off
Certainly. To determine the location of the PageGate logs:

1) Open PG Admin.

2) Go to Program - Settings.

3) Make a note of the 'Logs Directory'.

Contained in that folder, you'll see a .log file that corresponds to any PageGate service that is running.

To determine the logging settings:

1) Open PG Admin.

2) Go to Logging - Settings.

You can also find more information in the PageGate Admin - Logging section of our documentation here:
https://www.notepage.net/manualchoice.htm

If you need assistance going through the logs, please send a copy of the logs to support at notepage dot com
  Topic: SMS Sending Error
Tech Support

Replies: 8
Views: 1060

PostForum: PageGate Support   Posted: Mon Jun 25, 2018 8:24 am   Subject: SMS Sending Error
The Error 3191 is a database error. It could be that the database has become corrupt or that some value in it is incorrect and causing a problem.

I'd like to get a copy of the database to get a better idea of what the problem it.

Please email support@notepage.com so we can take steps to resove the problem. I thin it would be better handled via email, as we wouldn't want you to post the necessary files on the forum.
  Topic: Port forwarding for server connection
Tech Support

Replies: 1
Views: 159

PostForum: PageGate Support   Posted: Sun Jun 10, 2018 8:29 pm   Subject: Port forwarding for server connection
For SMTP: 25

For SNPP: 444

For HTTP/HTTPS requests, see the local web server configuration.
  Topic: PageGate and sending txt messages
Tech Support

Replies: 1
Views: 151

PostForum: General Questions and Announcements   Posted: Thu Jun 07, 2018 8:10 am   Subject: PageGate and sending txt messages
We haven't worked directly worked with an AWS implementation before but we're quite keen on making that happen, if it's possible.

To answer your question, you should be able to send messages without any physical landlines or modems but it depends on what type of messages you want to send as to what implementation you would need to go with. For example, if you want to send SMS, you would need an internet based SMS aggregator to pass the messages through. There are several options out there, from Verizon's EMAG system to companies like Qliqsoft, Infobip, Bandwidth and Clickatel.

These companies/hosting services offer web APIs (accessible via HTTPGET/POST method) and web hosts (usually SNPP, WCTP and/or SMTP) that PageGate can be configured to use.

Having said that, though, most carriers support at least one internet protocol (SMTP; email to text or email to page) for free and some have private SNPP/WCTP hosts that you can register for access to.

PageGate can certainly be configured to relay SMTP, SNPP and/or WCTP to those services. However, it's important to note that SMTP is the least reliable internet delivery protocol, so if you can use one of the message aggregators or private SNPP/WCTP hosts, your messaging will be a bit more reliable and faster.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Mon Jun 04, 2018 10:39 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Ah! That's what they've changed, the hosts actually require your IP to be whitelisted to connect to them. No wonder we couldn't get a connection.

Thank you very much for following up with this information.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Mon Jun 04, 2018 9:58 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
If you do get it to work, we'd absolutely be interested in the host information so we can document this for any of our other users who need might need it.
  Topic: Email to HPEPRINT Capable Printer
Tech Support

Replies: 4
Views: 237

PostForum: PageGate Support   Posted: Mon Jun 04, 2018 8:22 am   Subject: Email to HPEPRINT Capable Printer
To find the location of the logs, open PG Admin and go to Program - Settings. Once there, it should note the 'Logs Directory' on the right hand side. The files we'll need to see are the .log files from that folder and, if you would, please email them to support at notepage dot com with a subject reference to this forum thread.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Fri Jun 01, 2018 8:09 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
After a bit of digging, we were able to find the following thread on the Rogers support forum:

http://communityforums.rogers.com/t5/Account-Support/E-mail-to-Text-SMS/m-p/416427#M21315

To quote the Rogers support moderator, "I hate to be the bearer of bad news, however, we've looked into this issue closely and can confirm that Rogers will no longer support the following text messaging services:

Email-to-Text (SMTP-to-SMS) used for sending text messages via email
Paging-to-Text (SNPP-to-SMS or WCTP-to-SMS) used for sending pager messages to text via internet-enabled PC or software.

We apologize for any inconvenience this may cause. Please note that all other aspects of your Rogers services will remain the same."
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Thu May 31, 2018 12:15 pm   Subject: Rogers Pagers - Tap - Bad ID or Message error
Yep. We've tried this from a system on the DMZ as well as from three separate ISPs, all systems with all firewalls disabled for testing. The issue seems to be with the hosts.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Thu May 31, 2018 11:48 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Unfortunately, you're receiving the same 'no response from host' responses that we are when we try to access those hosts.

With regards to the credentials, if the gateways required authentication, you would need to fill that out. However, the authentication is used in the protocol negotiation sequence and if the host isn't handshaking on the initial protocol request, it won't ever get to a point where the authentication is relevant.

You may want to let the Rogers tech know that if they try to telnet to their own SNPP host on port 444, the host isn't responding. Same for their WCTP host.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Wed May 30, 2018 7:52 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Ah... unfortunately, that's ultimately reliant on what protocols the carrier supports. If the carrier only supports email-to-page, that doesn't leave you with any options. If they do support TAP, TAP over IP, SNPP, WCTP or if they have a web API that supports the use of GET or POST web methods or can accept a Raw TCP packet, you should be able to use PageGate to send them messages.

Also, if they support multiple protocols, you can configure them in a failover chain in PageGate. For example, if the carrier supports a web API and the SNPP protocol, you could configure the web API method as the primary method of delivery with a failover for SNPP. That way, if the program has trouble communicating with the primary host, it can fail over to a secondary host. You can also configure as many failover chains as the carrier has hosts. So, if they support SNPP, WCTP and a web API, you could configure a primary SNPP carrier that fails over to the WCTP carrrier that fails over to the web API.
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Tue May 29, 2018 2:25 pm   Subject: Rogers Pagers - Tap - Bad ID or Message error
That's... a bit odd. I know snpp.rogers.com and wctp.rogers.com/wctp used to exist but they sunsetted those hosts a few months ago and, from what I'd heard and seen our clients run in to, stopped supporting the protocols. I just ran a basic test against both and they're not responding to connection requests, indicating that they're not active anymore.

Though, just to be clear, we've only worked with Rogers cell phones and, in most cases, paging hosts are separate from SMS hosts, even within the same carrier. I was hoping Rogers would have a separate host for their pagers.

Did they tell you what email-to-page address you might be able to use?
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Tue May 29, 2018 10:27 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Ah, unfortunately, I don't think Rogers supports TAP for their pagers. If they do, I'm unaware of the terminal number and would be most interested to discover it, if it exists.

I'd recommend trying to contact Rogers directly and ask them these questions:

1) If you wanted to email a message to your pager, what SMTP address would you use? This will allow you to use SMTP in PageGate to send the pagers messages.

2) Does Rogers support SNPP to their pagers? If so, what is the SNPP host?

3) Does Rogers support WCTP to their pagers? If so, what is their WCTP host?
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Tue May 29, 2018 10:26 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Ah, unfortunately, I don't think Rogers supports TAP for their pagers. If they do, I'm unaware of the terminal number and would be most interested to discover it, if it exists.

I'd recommend trying to contact Rogers directly and ask them these questions:

1) If you wanted to email a message to your pager, what SMTP address would you use? This will allow you to use SMTP in PageGate to send the pagers messages.

2) Do you support th
  Topic: Rogers Pagers - Tap - Bad ID or Message error
Tech Support

Replies: 18
Views: 622

PostForum: PageGate Support   Posted: Tue May 29, 2018 9:38 am   Subject: Rogers Pagers - Tap - Bad ID or Message error
Just to double check, are you trying to message cell phones or pagers? The reason I ask is that your post mentions pagers but, as far as I know, the Rogers TAP terminals will only accept messages for their cell phones. I'm not sure Rogers has a TAP line for their pagers.
 
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