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  Topic: Notepage SMS Gateway & Android 10
Tech Support

Replies: 1
Views: 43

PostForum: PageGate Support   Posted: Tue Oct 08, 2019 1:52 pm   Subject: Notepage SMS Gateway & Android 10
The development team has been able to replicate the issue and is looking in to things now.
  Topic: PageGate v7 and inplace Server 2008R2 to 2012R2 Upgrade
Tech Support

Replies: 2
Views: 63

PostForum: PageGate Support   Posted: Wed Oct 02, 2019 7:27 am   Subject: PageGate v7 and inplace Server 2008R2 to 2012R2 Upgrade
It should, though in a few cases, I've seen the OS upgrade get rid of the services.

So, after the OS upgrade, check to see if the PageGate system services still exist. If they do, you should be able to start the program and use it without any hiccups.

If they don't, this is what you'll need to do:

1) Right click on the shortcut for PG Admin and select 'Run as Administrator'

2) Go to Program - Settings.

3) In the 'Run PageGate as' section, select: Windows Service

4) Click Apply

5) When prompted for credentials, leave them blank and click Apply again.
  Topic: Solarwinds issue with notepager
Tech Support

Replies: 3
Views: 75

PostForum: NotePager Pro Support   Posted: Mon Sep 30, 2019 9:35 am   Subject: Solarwinds issue with notepager
If you would, please email your contact information to support at notepage dot com, I'd like to have a look at a few things on the system with you.
  Topic: Solarwinds issue with notepager
Tech Support

Replies: 3
Views: 75

PostForum: NotePager Pro Support   Posted: Mon Sep 30, 2019 9:17 am   Subject: Solarwinds issue with notepager
Hm... let's find out if it's an issue with the 'Dial Page or SMS' service trigger action or if it's something a bit deeper than that.

The first test I'd like to try is issuing a command directly to the NotePager Pro executable from the 'Run' line in Windows in this format:

<Your NotePager Pro Install Path>\npp.exe <recipient> <sender> <message>

<Your NotePager Pro Install Path> = The full path to your NotePager Pro program directory.

<recipient> = The value from the 'short name' field of a recipient as it exists in NotePager Pro. To determine that, open NPP, go to Recipients - Edit, highlight a recipient and click Edit.

<sender> = You must pass a value in this field, it cannot be left blank, but this field can be any alphanumeric string.

<message> = What you want the message to say.

Example:
c:\NotePager Pro\npp.exe 14martis NPSupport This is a test

That would send a message to a recipient named 14martis from the sender NPSupport and the message would say 'This is a test'

To bring up the 'Run' dialog in Windows, press the Windows Key + R on your keyboard at the same time. You can also run the Task Manager in Windows and go to File - Run.

Did that come through?

Just to note it, there are other tests I'd like to take you through, we just need to determine a few baseline things first.
  Topic: message truncated please help...
Tech Support

Replies: 5
Views: 6122

PostForum: General Questions and Announcements   Posted: Mon Sep 16, 2019 11:48 am   Subject: message truncated please help...
Ah, that would be the other place that could happen, yeah.

To note it for anyone who reads the thread in the future, a carriage return or carriage return + line feed is one of PageGate's default subject parsing parameters; meaning that if it finds either in the first X characters (where X is a value you can set in the program's global template), everything before the CR or CRLF is treated as the 'subject' parameter and excerpted from the message.

You can modify that by changing the subject search length parameter to effectively scan for 'nothing' or you can modify the SubjectDelimiter parameter to remove any/all instances of \013 and \010 (the ASCII codes for carriage return and line feed, respectively)
  Topic: message truncated please help...
Tech Support

Replies: 5
Views: 6122

PostForum: General Questions and Announcements   Posted: Mon Sep 16, 2019 11:44 am   Subject: message truncated please help...
That sounds like something on the data read side of things. From what you've described, it sounds like you're using PageGate's GetAscii interface to process the file.

If you go to Interfaces - GetAscii - Settings - Advanced Polling - Files, are you doing any advanced processing?

If so, what are your Advanced Polling Files, Symbols, Record, Recipient, Sender and Message sections configured to use?
  Topic: New Cellular Modem for Sprint SIM Card
Tech Support

Replies: 11
Views: 1450

PostForum: PageGate Support   Posted: Wed Aug 28, 2019 2:10 pm   Subject: New Cellular Modem for Sprint SIM Card
Dan,

That's excellent and we're really glad to hear it. Thank you for following up with us and if you need anything, definitely touch base to let us know.
  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 375

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 9:48 am   Subject: Database Error 3709
We just received your email and will follow up with you there.
  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 375

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 9:47 am   Subject: Database Error 3709
We just received your email and will follow up with you there, thank you.
  Topic: Database Error 3709
Tech Support

Replies: 4
Views: 375

PostForum: NotePager Pro Support   Posted: Thu Aug 15, 2019 8:39 am   Subject: Database Error 3709
That usually indicates there's an error in the program's global databasse. If you would, please email a copy of C:\ProgramData\NotePage\NotePager Pro\5.0\npp.mdb to support at notepage dot com so we can take a look at a few things.
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 982

PostForum: PageGate Support   Posted: Tue Jul 16, 2019 9:58 am   Subject: PageGate Client sends but not Web GUI
The code being executed just before that error is attempting to create a new folder named:

your-getweb-path\the-recipient-or-group-name\

It isn't actually creating any files in there, yet... just the folder.

We're available from 9:00 AM to 5:00 PM Eastern time and would like to arrange a time where we could screenshare in to your system with you to help determine the root permissions issue in play.

If you would, please email support at notepage dot com with your contact information and availability.
  Topic: Send Orion Solarwinds SMS alert to Mobile Phone
Tech Support

Replies: 10
Views: 5122

PostForum: NotePager Pro Support   Posted: Tue Jul 16, 2019 7:54 am   Subject: Send Orion Solarwinds SMS alert to Mobile Phone
Sandesh,

Based on where you are in the world, you'll need to use cellular hardware (either a cellular modem or gateway) with our software to send your SMS.

Good examples of cellular modems are:
•Multitech's MTC-H5
•US Robotics' USR3500
•Microhard's IP4NG
•Cradlepoint's IBR650
•AirPrime 73xx and 75xx
•Skyus-DS

Cellular routers and gateways can be accessed by TCP, so you don't have to connect them to PageGate PC; they just need to be connected to your network and configured appropriately to receive messaging commands.

Good examples of cellular routers/gateways are:
•Multitech's MTR-LVW2 and MTR-LAT1
•Airlink's GX450 and RV50
•Microhard IP4nGii
•Cradlepoint's IBR650
•Cisco 819G
•ConiuGo GmbH 700600150S
•ConiuGo GmbH 700600160S
•ConiuGo GmbH 700600170S

Also, while both NotePager Pro and PageGate can integrate with the Solarwinds Orion Platform to send alerts, there are a few major differences between the two programs.

Primarily, NotePager Pro is a single PC application and cannot run as a Windows service, which makes the program logon dependent. Alternatively, PageGate was written with server functions in mind and can run as a Windows service, which means it isn't logon dependent.

If you integrate NotePager Pro with the Solarwinds platform, we recommend that you leave a user logged in to the desktop of the system running NotePager Pro. If a user is not logged in to the system, NotePager Pro may not be able to function appropriately and process the alerts from the Solarwinds platform.

Due to this, we absolutely recommend using PageGate instead of NotePager Pro to integrate with Solarwinds.

The steps to install PageGate can be found here:
https://www.notepage.net/videos/pagegate-v8-installation.htm

The steps to configure PageGate to use a cellular modem to send SMS can be found here:
https://www.notepage.net/videos/how-to-configure-cellular-modem-for-delivery.htm

The steps to configure PageGate to use a cellular router/ ...
  Topic: Not Receiving SMS Message
Tech Support

Replies: 1
Views: 224

PostForum: NotePager Pro Support   Posted: Mon Jul 15, 2019 3:49 pm   Subject: Not Receiving SMS Message
Thank you for posting the log, that definitely helps and highlights a few things we'll want to review.

First, you currently have NotePager Pro configured to use its own SMTP engine to deliver messages to the outside world; effectively having the program function as a mail server to deliver traffic on behalf of the bridgeig.com domain

The major carriers are sensitive to SPF (Sender Policy Framework) validation and you may want to verify that the public IP address your NotePager Pro system sits behind is a part of the SPF record for bridgeig.com

Without that SPF validation, it looks like you may be potentially spoofing the domain and, as a result, your messages will be put through additional scrutiny and potential filtering. If the SPF record can't be modified to add that system's public IP, you may want to consider reconfiguring NotePager Pro to relay its SMTP traffic through your SMTP server so the traffic comes from a valid source within the SPF declaration.

Unrelated to that, by context of the sender's name you're using, it looks like you're integrating with the Solarwinds platform and we definitely recommend using PageGate instead of NotePager Pro for that integration.

While both NotePager Pro and PageGate can integrate with the Solarwinds Orion Platform to send alerts, there are a few major differences between the two programs.

Primarily, NotePager Pro is a single PC application and cannot run as a Windows service, which makes the program logon dependent. Alternatively, PageGate was written with server functions in mind and can run as a Windows service, which means it isn't logon dependent.

If you integrate NotePager Pro with the Solarwinds platform, we recommend that you leave a user logged in to the desktop of the system running NotePager Pro. If a user is not logged in to the system, NotePager Pro may not be able to function appropriately and process the alerts from the Solarwinds platform. This is one of the major reasons we recommend i ...
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 982

PostForum: PageGate Support   Posted: Mon Jul 15, 2019 8:15 am   Subject: PageGate Client sends but not Web GUI
As a further test, if you would, try doing the same file creation, editing and deletion test in the \\%servername%\wwwroot\templates\ folder and the CGI Data folder as well (typically \\%servername%\pgscripts\ by default but you may have used a different specific folder).
  Topic: PageGate Client sends but not Web GUI
Tech Support

Replies: 12
Views: 982

PostForum: PageGate Support   Posted: Fri Jul 12, 2019 1:08 pm   Subject: PageGate Client sends but not Web GUI
To double check, when you run PG Admin on the workstation(s), are you right clicking on the shortcut and using 'Run as Administrator' (or is that set as a default property value on the shortcut) or double clicking to run?
 
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