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  Topic: RawTCP connection support files
Tech Support

Replies: 2
Views: 34

PostForum: PageGate Support   Posted: Mon Dec 09, 2019 4:55 pm   Subject: RawTCP connection support files
Ah, the .mtp files are the older version's template system.

In version 8, we've integrated the templating in to PG Admin, so you won't need to create separate files for each recipient. What you'll want to do is go to Recipients - <That Recipient> - Template and enter the same information in the 'Text' section on the right hand side.
  Topic: Re-prompted for Server Database information on client
Tech Support

Replies: 1
Views: 36

PostForum: PageGate Support   Posted: Fri Dec 06, 2019 4:34 pm   Subject: Re-prompted for Server Database information on client
There are two reasons that prompt can appear:
1) On startup PGC can't find the pagegate.mdb file
2) On startup there was an error accessing the pagegate.mdb file

As a test, try logging in with a non-administrative account and, before you run the PageGate
Client, check the following registry keys:
HKEY_Local_Machine - Software - Wow6432Node - NotePage - NotePagerNet - DB_Dir
HKEY_Current_User - Software - NotePage - NotePagerNet - DB_Dir

Make a note of whether either exists and what their value if the do.

Then run the PageGate Client and accept the path, then exist the program and check those same values. Did their locations or values change?
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Wed Dec 04, 2019 4:51 pm   Subject: Can Ver7 database run on Ver8?
You may want to try a USB to RS232 adapter to see if it's the on-board COM port that's malfunctioning or if something else is happening. Currently, it looks like the on-board port can't communicate.
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Wed Dec 04, 2019 3:15 pm   Subject: Can Ver7 database run on Ver8?
That's a bit odd. Unless something else has the port open, Putty should be able to open it. Just to double check, try right clicking on the Connectors section and select 'Stop All' to stop all of the connectors, then try to open the port?
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Wed Dec 04, 2019 3:10 pm   Subject: Can Ver7 database run on Ver8?
Ah, apologies, you'll need to shut down PageGate's connector so it stops holding on to the port:

1) Open PG Admin

2) Expand Connectors

3) Right click on the connector using the RS-232 connection, select stop.

Once the connector has stopped, Putty should be able to open the port.
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Wed Dec 04, 2019 2:46 pm   Subject: Can Ver7 database run on Ver8?
The trouble you're running in to is that you're not receiving a response from the terminal to PageGate's communication attempts.

To double check, download a copy of putty (www.putty.org) and try to establish a serial connection on COM 1 at 9600 baud, even parity, 7 data bits and 1 stop bit.

After opening the connection, just hit enter on your keyboard as a carriage return is the initiating character in the TAP protocol. If the connection is good, the terminal should respond with ID=. If you get nothing in return, there's a break in the communication between the two systems.
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Wed Dec 04, 2019 2:22 pm   Subject: Can Ver7 database run on Ver8?
Based on what I can see in the log, it looks like you're trying to establish a direct serial/RS-232 connection to a paging terminal.

To double check, what COM port is the RS-232 cable plugged in to on the new system? Alternately, if PageGate is running on a VM, what COM port is the virtual port assigned to?
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Tue Dec 03, 2019 4:47 pm   Subject: Can Ver7 database run on Ver8?
You'll want to update the information in the registration section to match your PageGate version 8 registration key. Typically speaking, only the 'Registration Number' will change but if your name, company name or address have been updated, please use the new information as the keys are case and punctuation sensitive.

After entering the new information and clicking 'Apply', it should update the version in the upper right hand corner and notify you that the product has been registered.
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Tue Dec 03, 2019 11:58 am   Subject: Can Ver7 database run on Ver8?
If you need any assistance with the configuration, please let us know.
  Topic: Can Ver7 database run on Ver8?
Tech Support

Replies: 16
Views: 426

PostForum: PageGate Support   Posted: Tue Dec 03, 2019 11:08 am   Subject: Can Ver7 database run on Ver8?
You can, though you'll want to copy the database in its entirety and let version 8 convert it. Here's how:

1) Make sure PG Admin, PG Client and all PG services are stopped on the v8 server.

2) Make a copy of the version 7 server's database (by default, c:\PageGateData\Database\pagegate.mdb)

3) Paste that in to the version 8 server's database directory and overwrite the existing file.

4) Run PG Admin.

5) Say yes, you would like to convert the database.

6) Provide the version 8 registration key when prompted.

If you run in to any other difficulties or need more information, please let us know and we'll be happy to help.
  Topic: Solarwinds unable to trigger messages
Tech Support

Replies: 0
Views: 142

PostForum: NotePager Pro Support   Posted: Mon Dec 02, 2019 2:35 pm   Subject: Solarwinds unable to trigger messages
Solarwinds has difficulty accessing certain information that Windows places in user profile virtualized instances of the registry and file system. As a result, your instance of Solarwinds may not be able to see the information provided by NotePager Pro for integration. To resolve, do this:

Before we do anything else, we'll need to make a backup of the database:
1) Open NotePager Pro.

2) Go to Help - Folders.

3) Make a note of the 'Global Database' directory, then browse to that location in a Windows File Explorer.

4) Make a copy of 'npp.mdb' somewhere convenient.

Next we'll configure the program's new storage method:
1) In Windows, run Regedit.

2) Browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage

3) Create a new Key and name it: NotePagerPro
NOTE: This is both case and punctuation sensitive

4) Go in to the new key.

5) Create a new String value and name it: LocalDB
NOTE: This is both case and punctuation sensitive

6) Set the value of the LocalDB to: True
NOTE: This is both case and punctuation sensitive

7) Close regedit.

Last, we will need to restore the database:

1) Right click on the shortcut for 'NotePager Pro' and select 'Run as Administrator'

2) Close the registration prompt, then close the program.

3) Right click on the shortcut for 'NotePager Pro' and select 'Open file location'

4) Browse in to the GlobalDB sub-directory of your NotePager Pro program directory.

5) Copy backup database in to this folder and overwrite the existing file.

From this point forward, NotePager Pro should keep things in a non-virtualizable location to make sure Solarwinds has access to them.
  Topic: Migrated to new server, detection no longer works
Tech Support

Replies: 2
Views: 133

PostForum: PageGate Support   Posted: Wed Nov 27, 2019 9:13 am   Subject: Migrated to new server, detection no longer works
First, thank you for posting detailed information, that definitely helps us readily identify potential issues.

Second, I think the issue you're running in to is that the GetAscii Windows service is using the 'System Account', which doesn't have any network privileges.

If you open the services list in Windows and find the PageGate GetAscii service, if it's "Log On" section is "System Account", that's definitely the issue and you'll want to go in to the properties of the service, go under the 'Log On' tab and specify an account name and password that has read, write and modify permissions.
  Topic: New MTC-LNA4-B03 MultiTech Modem not working
Tech Support

Replies: 6
Views: 254

PostForum: PageGate Support   Posted: Fri Nov 08, 2019 11:32 am   Subject: New MTC-LNA4-B03 MultiTech Modem not working
Based on what I can see, it looks like PageGate isn't using the right AT command to enter SMS delivery mode. It looks like you're using:
AT+WSCL=1,2

and that should be:
AT+CMGF=1

If you would, go in to the Connectors - Connector 1 - Template section and specify the following variables in the 'Settings' section:
GSMUseCmgf = True
GSMUseCmgs = True
InterMessageDelay = 1000

If any other variables are specified there, please remove them.
  Topic: New MTC-LNA4-B03 MultiTech Modem not working
Tech Support

Replies: 6
Views: 254

PostForum: PageGate Support   Posted: Fri Nov 08, 2019 11:17 am   Subject: New MTC-LNA4-B03 MultiTech Modem not working
The LNA4's cellular radio has dual firmware and the factory settings default the device to AT&T's connection method.

To check that your device is configured for the desired network, run Putty and establish a connection with the device, then issue the following command:
AT#FWSWITCH?

If response is: #FWSWITCH: 0 The device is configured for AT&T/other
networks.

If response is: #FWSWITCH: 1 The device is configured for Verizon.

To switch carrier networks:
From AT&T to Verizon:
AT#FWSWITCH=1,1
  Topic: New MTC-LNA4-B03 MultiTech Modem not working
Tech Support

Replies: 6
Views: 254

PostForum: PageGate Support   Posted: Fri Nov 08, 2019 11:04 am   Subject: New MTC-LNA4-B03 MultiTech Modem not working
It's not an issue with the initialization string, the device is reporting a +CMS Error: 111, which is an unspecified protocol error.

Just to double check, whose carrier service are you trying to use that device with?
 
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