Search found 4 matches

Where is tech support on this issue?

Okay here it is

Carrier
Local Domain- Portsmouthva.gov
The radio button "Deliver directly to to destination server" is checked
DNS Server 1 10.X.X.X
DNS Server 2 0.0.0.0

Recipients
XXXXX55720@pcs.ntelos.com

I want to add that the system works well once I make the changes I described.

I have setup notepager pro to send text messages using the SMTP, the problem I am is that the software is not picking up the mailserver; here is the problem in the log:
08/20/2004 9:19:28 AM Start connection to carrier: N_4
08/20/2004 9:19:28 AM Sending via SMTP
08/20/2004 9:19:28 AM ------------------------------------------------
08/20/2004 9:19:28 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH
08/20/2004 9:19:28 AM Formatting message
08/20/2004 9:19:28 AM Message contained in single packet
08/20/2004 9:19:28 AM Looking up mailserver for
08/20/2004 9:19:39 AM Trying host:
08/20/2004 9:19:39 AM Program Halted. Error# 10049 Address is not available from the local machine in Procedure: SendSMTP

As you can see the "Looking up mailserver for" line does not have the stored information regard in the SMTP protocol

What I have found is when I go to the carriers-edit-"the carrier"-I switch to "Deliver through local email server then hit apply.
Notepager will then send out one message then the others will be bad, I then switch back to "deliver directly to destination server" and the remaining messages will process, i then need to requeue the bad messages and they are successfully sent. here is an example of the log:
08/20/2004 9:19:59 AM Start connection to carrier: N_4
08/20/2004 9:19:59 AM Sending via SMTP
08/20/2004 9:19:59 AM ------------------------------------------------
08/20/2004 9:19:59 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH
08/20/2004 9:19:59 AM Formatting message
08/20/2004 9:19:59 AM Message contained in single packet
08/20/2004 9:19:59 AM Trying host: legacy
08/20/2004 9:20:00 AM Connected to: legacy
08/20/2004 9:20:02 AM Sending message
08/20/2004 9:20:02 AM Message sent
08/20/2004 9:20:02 AM Closing connection
08/20/2004 9:20:02 AM Disconnected
08/20/2004 9:20:02 AM SUCCESSFUL To:Ann (PIO)_Cell Frm:PORTS DISPATCH Msg:Stabbing/ 1136 Virginia AV Apt d
08/20/2004 9:20:02 ...

I am trying to set up messaging using Ntelos text messaging; I am having difficultly making the connection. I cannot find the SNPP or TAP information.
Thank you

Author	Message
Topic: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	Forum: NotePager Pro Support Posted: Mon Aug 23, 2004 6:58 am Subject: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	Where is tech support on this issue?
Topic: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	Forum: NotePager Pro Support Posted: Fri Aug 20, 2004 1:39 pm Subject: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	Okay here it is Carrier Local Domain- Portsmouthva.gov The radio button "Deliver directly to to destination server" is checked DNS Server 1 10.X.X.X DNS Server 2 0.0.0.0 Recipients XXXXX55720@pcs.ntelos.com I want to add that the system works well once I make the changes I described.
Topic: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	Forum: NotePager Pro Support Posted: Fri Aug 20, 2004 9:59 am Subject: Problem with SMTP protocall
TJS Replies: 4 Views: 15106	I have setup notepager pro to send text messages using the SMTP, the problem I am is that the software is not picking up the mailserver; here is the problem in the log: 08/20/2004 9:19:28 AM Start connection to carrier: N_4 08/20/2004 9:19:28 AM Sending via SMTP 08/20/2004 9:19:28 AM ------------------------------------------------ 08/20/2004 9:19:28 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH 08/20/2004 9:19:28 AM Formatting message 08/20/2004 9:19:28 AM Message contained in single packet 08/20/2004 9:19:28 AM Looking up mailserver for 08/20/2004 9:19:39 AM Trying host: 08/20/2004 9:19:39 AM Program Halted. Error# 10049 Address is not available from the local machine in Procedure: SendSMTP As you can see the "Looking up mailserver for" line does not have the stored information regard in the SMTP protocol What I have found is when I go to the carriers-edit-"the carrier"-I switch to "Deliver through local email server then hit apply. Notepager will then send out one message then the others will be bad, I then switch back to "deliver directly to destination server" and the remaining messages will process, i then need to requeue the bad messages and they are successfully sent. here is an example of the log: 08/20/2004 9:19:59 AM Start connection to carrier: N_4 08/20/2004 9:19:59 AM Sending via SMTP 08/20/2004 9:19:59 AM ------------------------------------------------ 08/20/2004 9:19:59 AM Working on message to: Ann (PIO)_Cell from: PORTS DISPATCH 08/20/2004 9:19:59 AM Formatting message 08/20/2004 9:19:59 AM Message contained in single packet 08/20/2004 9:19:59 AM Trying host: legacy 08/20/2004 9:20:00 AM Connected to: legacy 08/20/2004 9:20:02 AM Sending message 08/20/2004 9:20:02 AM Message sent 08/20/2004 9:20:02 AM Closing connection 08/20/2004 9:20:02 AM Disconnected 08/20/2004 9:20:02 AM SUCCESSFUL To:Ann (PIO)_Cell Frm:PORTS DISPATCH Msg:Stabbing/ 1136 Virginia AV Apt d 08/20/2004 9:20:02 ...
Topic: Ntelos text messaging
TJS Replies: 1 Views: 12349	Forum: NotePager Pro Support Posted: Wed Jun 02, 2004 11:31 am Subject: Ntelos text messaging
TJS Replies: 1 Views: 12349	I am trying to set up messaging using Ntelos text messaging; I am having difficultly making the connection. I cannot find the SNPP or TAP information. Thank you