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I have a newly installed Notpager Pro installation.

We setup the 3 carriers we intend to use and one recipient for each of those carriers as a test.

When we try paging any of those recipients, we get the following error messages:

4/17/2004 11:22:14 AM Start connection to carrier: Telus
4/17/2004 11:22:14 AM Connect using TAP protocol
4/17/2004 11:22:14 AM Setting communication parameters
4/17/2004 11:22:15 AM Attempting to reset modem
4/17/2004 11:22:18 AM modem reset
4/17/2004 11:22:18 AM Attempting to send carrier init string
4/17/2004 11:22:19 AM Carrier init string sent
4/17/2004 11:22:19 AM Dialing carrier
4/17/2004 11:22:27 AM Waiting for connection
4/17/2004 11:22:37 AM Connected to carrier
4/17/2004 11:22:37 AM Waiting for protocol initialization
4/17/2004 11:22:42 AM TAP protocol detected
4/17/2004 11:22:44 AM Automatic TAP mode accepted
4/17/2004 11:22:44 AM ------------------------------------------------
4/17/2004 11:22:44 AM Working on message to: Doug Jackson from: Sutton Reception
4/17/2004 11:22:44 AM Formatting message
4/17/2004 11:22:44 AM Message contained in single block
4/17/2004 11:22:44 AM Sending block
4/17/2004 11:22:46 AM Bad ID/PIN, or bad message content: Permanent failure
4/17/2004 11:22:46 AM The recipient's ID/PIN number was rejected, or the message is too long
4/17/2004 11:22:46 AM Message retry limit reached

I have verified the setup by comparing with another customer who uses the product (eg carrier parameters, phone # etc)

PC is a Dell Dimension
Win Xp home
modem is Intel 537ep V9x DF pci
I changed the port speed to 19200