NotePage, Inc. Forum Index

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NotePage, Inc. Forum Index
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  Topic: Verizon messages not getting received
OzCom

Replies: 2
Views: 181

PostForum: PageGate Support   Posted: Thu Jun 10, 2021 11:49 am   Subject: Verizon messages not getting received
If they are marked as SUCCESSFUL in PageGate - that means that the Verizon Wireless EMAG system accepted responsibility for delivery. You should log into your management portal on the EMAG system and see what happened to the message. A very common cause of a failure from the EMAG out is because the recipient cell number has NOT been added to the list of potential recipients in the EMAG database. You also need to ensure that cross carrier delivery is activated by the Verizon Wireless system
  Topic: Messages to Microsoft Fax Server Stopped working
OzCom

Replies: 2
Views: 1876

PostForum: PageGate Support   Posted: Fri Apr 09, 2021 4:52 pm   Subject: Messages to Microsoft Fax Server Stopped working
It appears that PageGate connector cannot actually see the fax server over the network
  Topic: Multitech USB Cell Modem
OzCom

Replies: 2
Views: 2071

PostForum: PageGate Support   Posted: Wed Feb 24, 2021 5:07 pm   Subject: Multitech USB Cell Modem
That is not a MultiTech modem SKU - Many MultiTech devices use the LE910 chipset though - with some modifications. What is the exact MultiTech model you're working with? (tcan be found on the sticker on the bottom of the device)
  Topic: Omit Pages
OzCom

Replies: 5
Views: 2630

PostForum: General Questions and Announcements   Posted: Fri Jan 08, 2021 4:18 pm   Subject: Omit Pages
https://www.notepage.net/manuals/pg/v8/server/html/filter-script-2.htm
  Topic: Omit Pages
OzCom

Replies: 5
Views: 2630

PostForum: General Questions and Announcements   Posted: Fri Jan 08, 2021 3:00 pm   Subject: Omit Pages
OK - your Central Square CAD (formerly HTE/TriTech/Sunguard) is writing a file for each message to be "paged". Your PageGate's getASCII module is watching that file location and picking up every message created for processing.

You can configure the optional FilterPack module to dynamically modify the contents of that message (example - when it sees the word CANCEL in a specific spot, then change the destination to an archive file and NOT transmit to other recipients)

Unless, of course, I misunderstood your request. If you are asking for a message that is already in the OUTBOUND message queue to be DELETED from the ist if a CANCEL message comes through - that is a but more difficult since PageGate processes them so fast. It is likely the message is already gone and delivered before the CANCEL order is sent from CAD
  Topic: Omit Pages
OzCom

Replies: 5
Views: 2630

PostForum: General Questions and Announcements   Posted: Fri Jan 08, 2021 12:52 pm   Subject: Omit Pages
Yes it is possible depending on the interfaces you have licensed. What method is your CAD using to "push" messages into PageGate (TAP, SNPP, ASCII, Direct Database Integration, SMTP, etc)?
  Topic: Message can send but not receive
OzCom

Replies: 2
Views: 2125

PostForum: PageGate Support   Posted: Wed Jan 06, 2021 9:03 am   Subject: Message can send but not receive
What method of reception are you attempting (getASCII, getMAIL, getTAP, getSERIAL, SNPP)? Each of these are optional module licenses
  Topic: Fatal database error: 3050
OzCom

Replies: 1
Views: 2107

PostForum: PageGate Support   Posted: Wed Nov 25, 2020 11:05 am   Subject: Fatal database error: 3050
Typically a network permission issue - make sure the user has full access across the network to the pagegatedata\database location
  Topic: Export Ver7 and import to Ver8
OzCom

Replies: 3
Views: 4101

PostForum: PageGate Support   Posted: Fri Jun 05, 2020 9:35 am   Subject: Export Ver7 and import to Ver8
I know Support already handled this for you - but - if you are upgrading from v7 to v8, there is a utility built into the installation routine that performs the recipient/carrier/group modifications necessary between versions. This eliminates the need to export from v7 then import to v8
  Topic: Sprint SNPP Failing
OzCom

Replies: 3
Views: 3788

PostForum: PageGate Support   Posted: Wed Mar 18, 2020 6:43 pm   Subject: Sprint SNPP Failing
Is this a new recipient or one that has been working all along?
  Topic: COM port TAP connection not working
OzCom

Replies: 2
Views: 3708

PostForum: PageGate Support   Posted: Wed Feb 05, 2020 9:42 am   Subject: COM port TAP connection not working
Additionally - for a direct RS-232 connection to the paging terminal - you will need a NULL modem cable or adaptor
  Topic: unable to sent email to sms
OzCom

Replies: 1
Views: 3950

PostForum: General Questions and Announcements   Posted: Sat Dec 28, 2019 9:10 am   Subject: unable to sent email to sms
It appears that starhub-enterprisemessaging.com is not a valid domain
  Topic: Messages not being received
OzCom

Replies: 2
Views: 3805

PostForum: NotePager Pro Support   Posted: Wed Oct 23, 2019 7:44 am   Subject: Messages not being received
We would need to see the connection log files to see the actual communication between NotepagerPro and the end carrier
  Topic: New Cellular Modem for Sprint SIM Card
OzCom

Replies: 11
Views: 9678

PostForum: PageGate Support   Posted: Wed Jun 26, 2019 10:50 am   Subject: New Cellular Modem for Sprint SIM Card
Sorry to hear that. I'm not sure where you obtained that device, but it is not one I would recommend. You said "....I gave them the information from the last entry and I was told that they no longer support the SIMGLW206R..." -

is the "they" Sprint or your device supplier?

You may also want to research carriers - especially given the uncertainty with the upcoming Sprint and T-Mobile merger
  Topic: Serial Versus All at Once Paging
OzCom

Replies: 4
Views: 5397

PostForum: PageGate Support   Posted: Thu Jun 20, 2019 3:39 pm   Subject: Serial Versus All at Once Paging
If you control the pagers through your Zetron - the best way would be to program a Common CapCode in the pagers. Basically - this appears as a single identity or number to the terminal and EVERY pager with that ID programmed as a Common Cap will receive the message
 
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