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It is not that you need a "special version" - the issue you are having is directly a result of the USB to COMport driver. We have installed PageGate and Cellular modems at MANY Public Safety centers across the country - part of our process is to determine what the customer needs to accomplish before ordering hardware.Well, I doubt the Sherriff is going to want to buy PageGate again. And we already have the hardware. Is there any other option to get this working?

We just bought PageGate and this Modem. Actually, the Sherriff just got the latest upgrade for PageGate. So I don't think spending any more money is an option. We didn't know we needed a special version until after the modem arrived.

The CSQ command verifies signal strength - you have great signalAwesome...

Check your junjk/spam folder - I replied to your email at 0904 EST this morningIt seems my email server is down. I just sent you another email from another one of my addresses. Please use it.

Direct Connect must NOT BE CHECKED

What is the result from this command through Hyperterminal: AT+CSQ

Additionally - please check your emailNothing in Email yet. And here's the hyperterminal log.

AT

OK
AT+CSQ

+CSQ: 14, 99

OK

Heres my LOG with Direct connect checked:

========================================
1/18/2010 1:14:57 PM Start connection to carrier: MultiTech
1/18/2010 1:14:57 PM Connect using GSM protocol
1/18/2010 1:14:57 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:14:58 PM ----------------------------------------
1/18/2010 1:14:58 PM Working on message to: test from: ME
1/18/2010 1:14:58 PM Formatting message
1/18/2010 1:14:58 PM Message contained in a single packet
1/18/2010 1:14:58 PM Sending packet
1/18/2010 1:14:59 PM Sent:AT+CMGS="xxxxxxxxxx"<CR>
1/18/2010 1:15:04 PM Sent:ME:TESTING<SUB>
1/18/2010 1:15:35 PM Error sending packet
1/18/2010 1:15:35 PM Carrier retry limit reached. Marking pending messages as bad
1/18/2010 1:15:35 PM FAILED Stn:0 To:test Frm:ME Msg:TESTING

Here's my LOG:

1/18/2010 1:13:06 PM ========================================
1/18/2010 1:13:06 PM Start connection to carrier: MultiTech
1/18/2010 1:13:06 PM Connect using GSM protocol
1/18/2010 1:13:06 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:13:07 PM Attempting to reset modem
1/18/2010 1:13:09 PM Sent:AT<CR>
1/18/2010 1:13:12 PM Attempting to reset modem
1/18/2010 1:13:13 PM Sent:AT<CR>
1/18/2010 1:13:16 PM Attempting to reset modem
1/18/2010 1:13:18 PM Sent:AT<CR>
1/18/2010 1:13:21 PM Attempting to hang up modem
1/18/2010 1:13:22 PM Sent:AT<CR>
1/18/2010 1:13:26 PM Attempting to hang up modem
1/18/2010 1:13:27 PM Sent:AT<CR>
1/18/2010 1:13:31 PM Attempting to hang up modem
1/18/2010 1:13:33 PM Sent:AT<CR>
1/18/2010 1:13:36 PM Lost contact with modem - module will restart
1/18/2010 1:13:41 PM Module Stopped

OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thingI have a very similar issue. Works with HyperTerminal, but not with PageGate. Seems mine doesn't return an error though. It will say sent AT, but it doesn't get a reply. Whats the workaround? I need to know ASAP please...

Author	Message
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 3:01 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	It is not that you need a "special version" - the issue you are having is directly a result of the USB to COMport driver. We have installed PageGate and Cellular modems at MANY Public Safety centers across the country - part of our process is to determine what the customer needs to accomplish before ordering hardware.Well, I doubt the Sherriff is going to want to buy PageGate again. And we already have the hardware. Is there any other option to get this working?
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 2:53 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	We just bought PageGate and this Modem. Actually, the Sherriff just got the latest upgrade for PageGate. So I don't think spending any more money is an option. We didn't know we needed a special version until after the modem arrived.
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 1:55 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	The CSQ command verifies signal strength - you have great signalAwesome...
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 1:55 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Check your junjk/spam folder - I replied to your email at 0904 EST this morningIt seems my email server is down. I just sent you another email from another one of my addresses. Please use it.
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 1:50 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Direct Connect must NOT BE CHECKED What is the result from this command through Hyperterminal: AT+CSQ Additionally - please check your emailNothing in Email yet. And here's the hyperterminal log. AT OK AT+CSQ +CSQ: 14, 99 OK
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 1:16 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Heres my LOG with Direct connect checked: ======================================== 1/18/2010 1:14:57 PM Start connection to carrier: MultiTech 1/18/2010 1:14:57 PM Connect using GSM protocol 1/18/2010 1:14:57 PM Setting communication parameters (115200,n,8,1) 1/18/2010 1:14:58 PM ---------------------------------------- 1/18/2010 1:14:58 PM Working on message to: test from: ME 1/18/2010 1:14:58 PM Formatting message 1/18/2010 1:14:58 PM Message contained in a single packet 1/18/2010 1:14:58 PM Sending packet 1/18/2010 1:14:59 PM Sent:AT+CMGS="xxxxxxxxxx"<CR> 1/18/2010 1:15:04 PM Sent:ME:TESTING<SUB> 1/18/2010 1:15:35 PM Error sending packet 1/18/2010 1:15:35 PM Carrier retry limit reached. Marking pending messages as bad 1/18/2010 1:15:35 PM FAILED Stn:0 To:test Frm:ME Msg:TESTING
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Mon Jan 18, 2010 1:14 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Here's my LOG: 1/18/2010 1:13:06 PM ======================================== 1/18/2010 1:13:06 PM Start connection to carrier: MultiTech 1/18/2010 1:13:06 PM Connect using GSM protocol 1/18/2010 1:13:06 PM Setting communication parameters (115200,n,8,1) 1/18/2010 1:13:07 PM Attempting to reset modem 1/18/2010 1:13:09 PM Sent:AT<CR> 1/18/2010 1:13:12 PM Attempting to reset modem 1/18/2010 1:13:13 PM Sent:AT<CR> 1/18/2010 1:13:16 PM Attempting to reset modem 1/18/2010 1:13:18 PM Sent:AT<CR> 1/18/2010 1:13:21 PM Attempting to hang up modem 1/18/2010 1:13:22 PM Sent:AT<CR> 1/18/2010 1:13:26 PM Attempting to hang up modem 1/18/2010 1:13:27 PM Sent:AT<CR> 1/18/2010 1:13:31 PM Attempting to hang up modem 1/18/2010 1:13:33 PM Sent:AT<CR> 1/18/2010 1:13:36 PM Lost contact with modem - module will restart 1/18/2010 1:13:41 PM Module Stopped
Topic: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	Forum: PageGate Support Posted: Sun Jan 17, 2010 6:53 pm Subject: CDMA Wireless Modem Error (3219 Invalid operation)
LennySh Replies: 15 Views: 40131	OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thingI have a very similar issue. Works with HyperTerminal, but not with PageGate. Seems mine doesn't return an error though. It will say sent AT, but it doesn't get a reply. Whats the workaround? I need to know ASAP please...