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Is there a way to change the time the database clean-up runs, eg. to 3:00AM?

Is there a way to change the time the database clean-up runs, eg. to 3:00AM?

I have a user working in our 24 hour call centre who is having an issue with PageGate GUI client shutting down with a fatal error message about not being able to access the database. This appears to occur at 12:00am if the user is in the process of entering a scheduled message into the system. The logs show PageGate stops it's modules and runs a Database clean-up at 12:00am that lasts 1 or 2 minutes. Would this database clean-up prevent the GUI client from accessing the database resulting in the fatal error? If so is there any workaround, or should the user just be advised to not send or schedule any messages between 12:00 and 12:02AM?

In my location daylight savings starts this weekend where at 3 am the server hosting Pagegate will automatically adjust it's clock forward 1 hour. Will Pagegate pick up this change and automatically synchronise, or will I have to stop and restart PageGate to synchronise. I have PageGate is running as a service.

I have encountered a problem in PGAdmin while trying to run a report on groups. PGAdmin is version 4.0.0.8

When selecting Reports > Group List, selecting (All), then pressing Print, I receive the following error:

Excessive database errors: 3021 No current record. in Procedure: frmPrintPreview GroupListReport Program Halted

Any ideas??

Please see attached log from dialler 1 below. Why is PageGate resetting the modem immediately after commencing dialling the carrier. Dial 11:57:15AM. Reset Modem 11:57:17 AM. Then while waiting for connection at 11:57:26AM, it starts attempting to hang up modem, and then claims modem is hung up at 11:57:29AM, but 2 seconds later at 11:57:31AM it says connected to carrier. Why was PageGate trying to (obviously unsuccessfully) hang up the modem in the middle of trying to connect to the carrier?

21/03/2005 11:57:10 AM ========================================
21/03/2005 11:57:10 AM Start connection to carrier: Orange
21/03/2005 11:57:10 AM Connect using TAP protocol
21/03/2005 11:57:10 AM Setting communication parameters
21/03/2005 11:57:11 AM Attempting to reset modem
21/03/2005 11:57:13 AM ========================================
21/03/2005 11:57:13 AM Start connection to carrier: Orange
21/03/2005 11:57:13 AM Connect using TAP protocol
21/03/2005 11:57:13 AM Setting communication parameters
21/03/2005 11:57:14 AM Attempting to reset modem
21/03/2005 11:57:14 AM Modem reset
21/03/2005 11:57:14 AM Attempting to send dialer init string
21/03/2005 11:57:15 AM Dialer init string sent
21/03/2005 11:57:15 AM Dialing carrier
21/03/2005 11:57:17 AM Modem reset
21/03/2005 11:57:17 AM Attempting to send dialer init string
21/03/2005 11:57:18 AM Dialer init string sent
21/03/2005 11:57:18 AM Dialing carrier
21/03/2005 11:57:23 AM Waiting for connection
21/03/2005 11:57:26 AM Waiting for connection
21/03/2005 11:57:26 AM Attempting to hang up modem
21/03/2005 11:57:29 AM Modem hung up
21/03/2005 11:57:31 AM Connected to carrier
21/03/2005 11:57:31 AM Waiting for protocol initialization
21/03/2005 11:57:39 AM TAP protocol detected
21/03/2005 11:57:41 AM Automatic TAP mode accepted
21/03/2005 11:57:41 AM ----------------------------------------
21/03/2005 11:57:41 AM Working on message to: p_sm_dave_stevenson from: pasc ...

In our organisation staff are continually changing roles and paging devices are handed from one person to another so we need to update the recipient name, but keep the device information the same. The new recipient must also continue to appear in any groups the old recipient was a member of.

Is there anyway to easily achieve this as at present it doesn't appear that you can edit the recipient name once it's entered into the system.

Thanks Tech Support, the updated client executable has done the trick!

When using the GUI client I notice some of the slightly longer recipient names are truncated even when the recipient list window has sufficient space to display the full name. Is there anyway of adjusting this to display the whole name?

eg. When the GUI client is run full screen the recipient name fills only about half the available window width before being trucated.

Also, using the smaller recipient font improves the amount of the recipient name displayed, but still does not stop the longer names from being chopped off.

Hi, the organisation I work for is in the process of setting up a PageGate paging system. Is there any way of allowing users the ability to see their scheduled messages via the GUI client without having reporting enabled?

If not, can the GUI reporting be changed to filter on Sender ID rather than Station Number to avoid the problem of other senders messages being visible if they have the same station number?

Author	Message
Topic: Unable to access database error at 12 midnight
Junior Replies: 3 Views: 12441	Forum: PageGate Support Posted: Wed Mar 22, 2006 5:09 pm Subject: Unable to access database error at 12 midnight
Junior Replies: 3 Views: 12441	Is there a way to change the time the database clean-up runs, eg. to 3:00AM?
Topic: Unable to access database error at 12 midnight
Junior Replies: 3 Views: 12441	Forum: PageGate Support Posted: Tue Mar 21, 2006 10:52 pm Subject: Unable to access database error at 12 midnight
Junior Replies: 3 Views: 12441	I have a user working in our 24 hour call centre who is having an issue with PageGate GUI client shutting down with a fatal error message about not being able to access the database. This appears to occur at 12:00am if the user is in the process of entering a scheduled message into the system. The logs show PageGate stops it's modules and runs a Database clean-up at 12:00am that lasts 1 or 2 minutes. Would this database clean-up prevent the GUI client from accessing the database resulting in the fatal error? If so is there any workaround, or should the user just be advised to not send or schedule any messages between 12:00 and 12:02AM?
Topic: PageGate server time synchronisation
Junior Replies: 1 Views: 9067	Forum: PageGate Support Posted: Wed Oct 26, 2005 8:19 pm Subject: PageGate server time synchronisation
Junior Replies: 1 Views: 9067	In my location daylight savings starts this weekend where at 3 am the server hosting Pagegate will automatically adjust it's clock forward 1 hour. Will Pagegate pick up this change and automatically synchronise, or will I have to stop and restart PageGate to synchronise. I have PageGate is running as a service.
Topic: Excessive Database Errors: 3021
Junior Replies: 6 Views: 17720	Forum: PageGate Support Posted: Tue Aug 30, 2005 6:47 pm Subject: Excessive Database Errors: 3021
Junior Replies: 6 Views: 17720	I have encountered a problem in PGAdmin while trying to run a report on groups. PGAdmin is version 4.0.0.8 When selecting Reports > Group List, selecting (All), then pressing Print, I receive the following error: Excessive database errors: 3021 No current record. in Procedure: frmPrintPreview GroupListReport Program Halted Any ideas??
Topic: PageGate - What is going on here?
Junior Replies: 1 Views: 10523	Forum: PageGate Support Posted: Sun Mar 20, 2005 8:55 pm Subject: PageGate - What is going on here?
Junior Replies: 1 Views: 10523	Please see attached log from dialler 1 below. Why is PageGate resetting the modem immediately after commencing dialling the carrier. Dial 11:57:15AM. Reset Modem 11:57:17 AM. Then while waiting for connection at 11:57:26AM, it starts attempting to hang up modem, and then claims modem is hung up at 11:57:29AM, but 2 seconds later at 11:57:31AM it says connected to carrier. Why was PageGate trying to (obviously unsuccessfully) hang up the modem in the middle of trying to connect to the carrier? 21/03/2005 11:57:10 AM ======================================== 21/03/2005 11:57:10 AM Start connection to carrier: Orange 21/03/2005 11:57:10 AM Connect using TAP protocol 21/03/2005 11:57:10 AM Setting communication parameters 21/03/2005 11:57:11 AM Attempting to reset modem 21/03/2005 11:57:13 AM ======================================== 21/03/2005 11:57:13 AM Start connection to carrier: Orange 21/03/2005 11:57:13 AM Connect using TAP protocol 21/03/2005 11:57:13 AM Setting communication parameters 21/03/2005 11:57:14 AM Attempting to reset modem 21/03/2005 11:57:14 AM Modem reset 21/03/2005 11:57:14 AM Attempting to send dialer init string 21/03/2005 11:57:15 AM Dialer init string sent 21/03/2005 11:57:15 AM Dialing carrier 21/03/2005 11:57:17 AM Modem reset 21/03/2005 11:57:17 AM Attempting to send dialer init string 21/03/2005 11:57:18 AM Dialer init string sent 21/03/2005 11:57:18 AM Dialing carrier 21/03/2005 11:57:23 AM Waiting for connection 21/03/2005 11:57:26 AM Waiting for connection 21/03/2005 11:57:26 AM Attempting to hang up modem 21/03/2005 11:57:29 AM Modem hung up 21/03/2005 11:57:31 AM Connected to carrier 21/03/2005 11:57:31 AM Waiting for protocol initialization 21/03/2005 11:57:39 AM TAP protocol detected 21/03/2005 11:57:41 AM Automatic TAP mode accepted 21/03/2005 11:57:41 AM ---------------------------------------- 21/03/2005 11:57:41 AM Working on message to: p_sm_dave_stevenson from: pasc ...
Topic: Database Management issues
Junior Replies: 1 Views: 9414	Forum: PageGate Support Posted: Tue Dec 21, 2004 8:14 pm Subject: Database Management issues
Junior Replies: 1 Views: 9414	In our organisation staff are continually changing roles and paging devices are handed from one person to another so we need to update the recipient name, but keep the device information the same. The new recipient must also continue to appear in any groups the old recipient was a member of. Is there anyway to easily achieve this as at present it doesn't appear that you can edit the recipient name once it's entered into the system.
Topic: GUI - Recipient Name truncated
Junior Replies: 2 Views: 11435	Forum: PageGate Support Posted: Wed Dec 08, 2004 8:27 pm Subject: GUI - Recipient Name truncated
Junior Replies: 2 Views: 11435	Thanks Tech Support, the updated client executable has done the trick!
Topic: GUI - Recipient Name truncated
Junior Replies: 2 Views: 11435	Forum: PageGate Support Posted: Mon Dec 06, 2004 7:18 pm Subject: GUI - Recipient Name truncated
Junior Replies: 2 Views: 11435	When using the GUI client I notice some of the slightly longer recipient names are truncated even when the recipient list window has sufficient space to display the full name. Is there anyway of adjusting this to display the whole name? eg. When the GUI client is run full screen the recipient name fills only about half the available window width before being trucated. Also, using the smaller recipient font improves the amount of the recipient name displayed, but still does not stop the longer names from being chopped off.
Topic: PageGate GUI client - View Scheduled messages
Junior Replies: 1 Views: 10063	Forum: PageGate Support Posted: Wed Nov 17, 2004 12:10 am Subject: PageGate GUI client - View Scheduled messages
Junior Replies: 1 Views: 10063	Hi, the organisation I work for is in the process of setting up a PageGate paging system. Is there any way of allowing users the ability to see their scheduled messages via the GUI client without having reporting enabled? If not, can the GUI reporting be changed to filter on Sender ID rather than Station Number to avoid the problem of other senders messages being visible if they have the same station number?