Search found 7 matches

I sent it to the wrong address. I have emailed it to you now. Hopefully we can look at it tomorrow.

Thanks.

I have sent contact information and details of the issue to that email address, but haven't heard anything back. Can you assist us at all?

We are still experiencing this problem connecting to the GSM modem through the software. We have proved that the modem is working when connected to our Windows Server 2003 machine, by connecting to it via the serial port and sending commands to it like that.

Is anyone available to do a remote access session to try and get this working? We have a Juniper SSL VPN which allows remote access sessions over secure connection, and that would be ideal for troubleshooting.

Many thanks...

Okay.. I didn't understand what you meant by OFF LIST or send tour direct contact info, sorry.

I have installed PageGate and played around with it and the settings and such, I am unable to get it to recognize this device as a modem. I click scan and it scans all of the COM ports and detects nothing; I'm at a loss.

Thanks very much for that piece of advice OzCom, I will try with PageGate.

Hello,

I am trying to use a MultiModem GPRS Wireless Modem Device from Multi Tech systems:

model: MTCBA-G-U-F4
Serial #: 5002043W
SKU#: 92502765LF
IMEI: 011204000020433

And I was just wondering if it is compatible with Notepager Pro? I do the search for modem and it goes past the com port that it is on (COM6 - I know this because TerraTerm picks it up on that port), all the drivers are installed and it says that it is working fine, but it does not pick it up.

Thanks,

Andrew

Author	Message
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Thu Oct 28, 2010 11:02 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	I sent it to the wrong address. I have emailed it to you now. Hopefully we can look at it tomorrow. Thanks.
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Thu Oct 28, 2010 3:59 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	I have sent contact information and details of the issue to that email address, but haven't heard anything back. Can you assist us at all?
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Tue Oct 19, 2010 3:51 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	We are still experiencing this problem connecting to the GSM modem through the software. We have proved that the modem is working when connected to our Windows Server 2003 machine, by connecting to it via the serial port and sending commands to it like that. Is anyone available to do a remote access session to try and get this working? We have a Juniper SSL VPN which allows remote access sessions over secure connection, and that would be ideal for troubleshooting. Many thanks...
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Tue Sep 07, 2010 10:27 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	Okay.. I didn't understand what you meant by OFF LIST or send tour direct contact info, sorry.
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Tue Sep 07, 2010 10:12 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	I have installed PageGate and played around with it and the settings and such, I am unable to get it to recognize this device as a modem. I click scan and it scans all of the COM ports and detects nothing; I'm at a loss.
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Tue Sep 07, 2010 7:39 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	Thanks very much for that piece of advice OzCom, I will try with PageGate.
Topic: Unable to connect to modem
Daws Replies: 12 Views: 31482	Forum: NotePager Pro Support Posted: Tue Sep 07, 2010 6:12 am Subject: Unable to connect to modem
Daws Replies: 12 Views: 31482	Hello, I am trying to use a MultiModem GPRS Wireless Modem Device from Multi Tech systems: model: MTCBA-G-U-F4 Serial #: 5002043W SKU#: 92502765LF IMEI: 011204000020433 And I was just wondering if it is compatible with Notepager Pro? I do the search for modem and it goes past the com port that it is on (COM6 - I know this because TerraTerm picks it up on that port), all the drivers are installed and it says that it is working fine, but it does not pick it up. Thanks, Andrew