Search found 4 matches

Great - new info - thanks much. I've been using the putty session to access the device but have only been using the following commands:

auto reset (usually fails):
at!reset

manual reset (has had no affect on the failure):
at+cfun=0
at+cfun=1

Secondary Questions that just arose:
- Is there a USB based SMS modem that you guys (@ Pagegate) recommend that's been a 'tried and true' workhorse (and that the drivers are compatible and stable with our OS)?
- Does Pagegate support multiple modems? for failover or load balancing?
-- If so, will running multiple modems increase stability of the overall system?

With regards to the CMS 310 error you're receiving, that's a hardware issue as the error means "SIM not inserted".

Is there a command that I can issue to the device via putty to confirm whether it's the device or the software? When I run the device manager modem query routine I get the following:

ATQ0V1E0 - OK
AT+GMM - HE910-D
AT+FCLASS=? - (0,8)
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: 59
AT+GCI=? - +GCI: (59)
ATI1 - 0
ATI2 - OK
ATI3 - Telit
ATI4 - HE910-D
ATI5 - DOB v.2.0
ATI6 - COMMAND NOT SUPPORTED
ATI7 - COMMAND NOT SUPPORTED

Any of this confirm that a SIM is being seen?

Sidenote: I never reseated the SIM during my re-initialization of the system.

The "unable to synchronize time with scheduler" message indicates that the PageGate Scheduler service has been stopped, likely due to the Error #94 you're receiving. There's some information we need to gather, though. Except I confirmed that all services were running at the time - so while that seems sensible, something doesn't quite add up.

Go in to the PageGate program directory on the hard drive and go in to the properties of the pagegate.exe file. What file version of PageGate are you using? Version is 5.1.0.6

Also, what operating system are you using? Server 2008 R2 Standard

If you would, please email the c:\PageGateData\Logs\*.log files to support at notepage dot com so we can take a look at the errors in context. Sent.

Thanks ahead of time.

Looking for a fix - got multiple issues going on simultaneously and it's all just a headache.

Issue #1: pages start failing; Error: 'time unable to sync with scheduler'; reset 'windows time service' - nothing. Confirmed local server time is synced and accurate.

Issue #2: Error #94: Invalid use of Null in Procedure: SendGSM; my notes say this is most likely from a malformed line in the database, but when I checked the contents of the database I found no such line.

Issue #3: +CMS Error: 310; strikes randomly but brings things to a screeching halt. Usually requires power cycling of device and server to get it back up and going.

The failures are happening more often and costing the business a lot in downtime. The failure scenario encountered last night (at midnight >.<) started with issue #3 - no discernible explanation as to why the error occurred. Logs look normal. After querying the modem in device manager and getting positive results I tried running through my putty reset procedure. When it came back online I started seeing issue #2. When I got to the datacenter and did a hard reset on the device, I then encountered issue #1. (... yes, I feel like I numbered those in reverse.)

I finally shutdown the server completely, unplugged the usb modem (which power cycled it), then brought both devices back online. Opened the Pagegate Monitor and saw the user side texts 'flying'. When I attempted to send a test text from Pagegate Admin I got the 'error 94: 'time unable to sync with scheduler'. I left it alone out of fear of breaking it again and causing more downtime.

Any ideas or thoughts on what to look at and/or fix would be most appreciated.

Author	Message
Topic: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Forum: PageGate Support Posted: Fri Nov 21, 2014 4:05 pm Subject: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Great - new info - thanks much. I've been using the putty session to access the device but have only been using the following commands: auto reset (usually fails): at!reset manual reset (has had no affect on the failure): at+cfun=0 at+cfun=1 Secondary Questions that just arose: - Is there a USB based SMS modem that you guys (@ Pagegate) recommend that's been a 'tried and true' workhorse (and that the drivers are compatible and stable with our OS)? - Does Pagegate support multiple modems? for failover or load balancing? -- If so, will running multiple modems increase stability of the overall system?
Topic: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Forum: PageGate Support Posted: Fri Nov 21, 2014 2:47 pm Subject: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	With regards to the CMS 310 error you're receiving, that's a hardware issue as the error means "SIM not inserted". Is there a command that I can issue to the device via putty to confirm whether it's the device or the software? When I run the device manager modem query routine I get the following: ATQ0V1E0 - OK AT+GMM - HE910-D AT+FCLASS=? - (0,8) AT#CLS=? - COMMAND NOT SUPPORTED AT+GCI? - +GCI: 59 AT+GCI=? - +GCI: (59) ATI1 - 0 ATI2 - OK ATI3 - Telit ATI4 - HE910-D ATI5 - DOB v.2.0 ATI6 - COMMAND NOT SUPPORTED ATI7 - COMMAND NOT SUPPORTED Any of this confirm that a SIM is being seen? Sidenote: I never reseated the SIM during my re-initialization of the system.
Topic: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Forum: PageGate Support Posted: Fri Nov 21, 2014 2:23 pm Subject: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	The "unable to synchronize time with scheduler" message indicates that the PageGate Scheduler service has been stopped, likely due to the Error #94 you're receiving. There's some information we need to gather, though. Except I confirmed that all services were running at the time - so while that seems sensible, something doesn't quite add up. Go in to the PageGate program directory on the hard drive and go in to the properties of the pagegate.exe file. What file version of PageGate are you using? Version is 5.1.0.6 Also, what operating system are you using? Server 2008 R2 Standard If you would, please email the c:\PageGateData\Logs\*.log files to support at notepage dot com so we can take a look at the errors in context. Sent. Thanks ahead of time.
Topic: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Forum: PageGate Support Posted: Fri Nov 21, 2014 2:08 pm Subject: Errors: 94, 310, and 'time unable to sync with scheduler'
Adm1n Replies: 8 Views: 14129	Looking for a fix - got multiple issues going on simultaneously and it's all just a headache. Issue #1: pages start failing; Error: 'time unable to sync with scheduler'; reset 'windows time service' - nothing. Confirmed local server time is synced and accurate. Issue #2: Error #94: Invalid use of Null in Procedure: SendGSM; my notes say this is most likely from a malformed line in the database, but when I checked the contents of the database I found no such line. Issue #3: +CMS Error: 310; strikes randomly but brings things to a screeching halt. Usually requires power cycling of device and server to get it back up and going. The failures are happening more often and costing the business a lot in downtime. The failure scenario encountered last night (at midnight >.<) started with issue #3 - no discernible explanation as to why the error occurred. Logs look normal. After querying the modem in device manager and getting positive results I tried running through my putty reset procedure. When it came back online I started seeing issue #2. When I got to the datacenter and did a hard reset on the device, I then encountered issue #1. (... yes, I feel like I numbered those in reverse.) I finally shutdown the server completely, unplugged the usb modem (which power cycled it), then brought both devices back online. Opened the Pagegate Monitor and saw the user side texts 'flying'. When I attempted to send a test text from Pagegate Admin I got the 'error 94: 'time unable to sync with scheduler'. I left it alone out of fear of breaking it again and causing more downtime. Any ideas or thoughts on what to look at and/or fix would be most appreciated.