NotePage, Inc.

NotePager Pro Support - RE: Solarwinds and Notepager Pro v5

Author: Tech Support
Posted: Tue Jul 16, 2024 7:34 am (GMT -5)

Let's double check a few things!

If you would, open regedit in Windows and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - Transfer.

What is your 'SendCommand' value currently set to?
_________________
Tech Support
support@notepage.com
http://www.notepage.net

NotePager Pro Support - Solarwinds and Notepager Pro v5

Author: famere83
Subject: Solarwinds and Notepager Pro v5
Posted: Tue Jul 16, 2024 3:32 am (GMT -5)

Hello,

I have built a new Solarwinds system (2 physical servers, ORION & SQL) that has NPM 12.2 and SAM 6.5 and I have installed Notepager Pro version 5.

My problem is that I can send an SMS message to all the recipients from Notepager Pro but when I trigger an alert from Solarwinds the SMS message isn't sent/received. I can see that the alert has triggered in Solarwinds but I don't get a text message. Am I missing something obvious?

I have restarted all services and I've also done a comparison with our current, soon to be decommissioned, Solarwinds system (which uses Notepager Pro v3) but I can't see anything obvious.

As always, any help will be very much appreciated.

Thanks
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PageGate Support - RE: Pages not being sent

Author: Tech Support
Posted: Thu Jun 27, 2024 10:08 am (GMT -5)

If you would, go to the Program - Settings section of PG Admin and make a note of the log directory.

In that directory, you should see a series of text files, please email those to support at notepage dot com so we can cross-reference a few things. Thanks!
_________________
Tech Support
support@notepage.com
http://www.notepage.net

PageGate Support - RE: Pages not being sent

Author: claytpn
Posted: Thu Jun 27, 2024 10:05 am (GMT -5)

I see version 7, a serial number, license # and connectors.

PageGate Support - RE: Pages not being sent

Author: Tech Support
Posted: Thu Jun 27, 2024 10:02 am (GMT -5)

Hm... if you see them in the bad folder but the primary log doesn't reference anything, that usually means the message isn't making it past the input interface.

To double check a few things, if you go to the 'Registration' section of PG Admin, what do you have checked in the upper right hand corner?
_________________
Tech Support
support@notepage.com
http://www.notepage.net

PageGate Support - Pages not being sent

Author: claytpn
Subject: Pages not being sent
Posted: Thu Jun 27, 2024 9:53 am (GMT -5)

We have some pages that are not being sent. They are in the 'Bad' folder. In the log file I see the following line:
6/27/2024 9:38:05 AM Log Ping...

and then nothing in the log file until the next
6/27/2024 10:14:32 AM PGSched Message scheduled Recipient etc...

Has anyone see this?