http://http://blogs.law.harvard.edu/tech/rss NotePage, Inc. http://www.notepage.net/forum/ Support Forum webmaster@notepage.net webmaster@notepage.net Wed, 07 Dec 2022 10:41:20 GMT PageGate Support - RE: One cellphone messages failing http://www.notepage.net/forum/viewtopic.php?p=21875#21875 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=5" target="_blank">Tech Support</a><br /> Posted: Tue Nov 29, 2022 3:29 pm (GMT -5)<br /> <br /> If you would, please email us the logs from any day where he had a failed message and let us know the phone number being used; there are a few things I'd like to cross-reference in the logs.<br />_________________<br />Tech Support <br /> <a href="mailto:support@notepage.com">support@notepage.com</a> <br /> <a href="http://www.notepage.net" target="_blank">http://www.notepage.net</a><br /> PageGate Support - One cellphone messages failing http://www.notepage.net/forum/viewtopic.php?p=21874#21874 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237918" target="_blank">evanson</a><br /> Subject: One cellphone messages failing<br />Posted: Tue Nov 29, 2022 3:23 pm (GMT -5)<br /> <br /> Any idea how to troubleshoot one recipient with bad messages? He had good messages on 10/30/22 and 1 today. All bad messages 10/31/22 to 11/28/22.<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21873#21873 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=34" target="_blank">OzCom</a><br /> Posted: Mon Nov 28, 2022 8:23 am (GMT -5)<br /> <br /> Any update?<br />_________________<br />Aaron D. Osgood <br /> Streamline Communications, LLC <br /> * Authorized Notepage, Inc. Development Partner and Re-seller <br /> TEL: 207-518-8455 <br /> <a href="mailto:AOsgood@streamline-solutions.net">AOsgood@streamline-solutions.net</a> <br /> Creators of AutoPage Spillman CAD interface for PageGate<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21863#21863 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237985" target="_blank">itstaff@cmmccares.com</a><br /> Posted: Wed Nov 16, 2022 11:32 am (GMT -5)<br /> <br /> Thank you! That gives me some place to start. I will leave this open for now, until I have a chance to try it<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21862#21862 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=5" target="_blank">Tech Support</a><br /> Posted: Wed Nov 16, 2022 11:21 am (GMT -5)<br /> <br /> Ah, those group capcodes are controlled by the paging terminal itself and should be configurable there (with zBase if you're using a Zetron terminal, for example).<br />_________________<br />Tech Support <br /> <a href="mailto:support@notepage.com">support@notepage.com</a> <br /> <a href="http://www.notepage.net" target="_blank">http://www.notepage.net</a><br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21861#21861 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237985" target="_blank">itstaff@cmmccares.com</a><br /> Posted: Wed Nov 16, 2022 10:54 am (GMT -5)<br /> <br /> What the problem is: <br /> the company that monitors the HVAC system, calls in to the paging phone number, and inputs the capcode he was given years ago, that is supposed to go to all the members of the maintenance department anytime something goes down, rather than call 9 times to page each and every person in the maintenance department. I need to verify that he has the correct capcode for the group<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21860#21860 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=34" target="_blank">OzCom</a><br /> Posted: Wed Nov 16, 2022 10:29 am (GMT -5)<br /> <br /> The "Group CapCode" concept actually resides in the Paging Terminal. That CapCode has an "ID" (which was initially typically a unique DID or individual phone number associated with that CapCpde). In this way, a system or person could send a message to that ID and the paging Terminal would broadcast over the radio transmitter. ALL pagers/devices that had that common CapCode "burned" into memory would receive, decode, and display the message. <br /> <br /> All PageGate does is send a message to a recipient ID via carrier or carriers. Group messaging in PageGate simply sends a copy of that message to every individual recipient who is a "member" of that group. They do not all need to use the same carrier. <br /> <br /> In a typical Public Safety solution - a group message (such as "All Hands Working Fire") can go to Pagers, cell phones, automated response systems (like Active911 or IAMResponding), e-mail addresses, even fax machines. <br /> <br /> Does this help clarify?<br />_________________<br />Aaron D. Osgood <br /> Streamline Communications, LLC <br /> * Authorized Notepage, Inc. Development Partner and Re-seller <br /> TEL: 207-518-8455 <br /> <a href="mailto:AOsgood@streamline-solutions.net">AOsgood@streamline-solutions.net</a> <br /> Creators of AutoPage Spillman CAD interface for PageGate<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21858#21858 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=5" target="_blank">Tech Support</a><br /> Posted: Mon Nov 14, 2022 5:06 pm (GMT -5)<br /> <br /> Ah, that's a slightly different prospect and I need a little more information about how you have everything configured. <br /> <br /> Which interfaces are you currently using and do you give the recipients names or are the names the cap codes? Also, same question for group names.<br />_________________<br />Tech Support <br /> <a href="mailto:support@notepage.com">support@notepage.com</a> <br /> <a href="http://www.notepage.net" target="_blank">http://www.notepage.net</a><br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21857#21857 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237985" target="_blank">itstaff@cmmccares.com</a><br /> Posted: Mon Nov 14, 2022 4:51 pm (GMT -5)<br /> <br /> I have an outside agency wanting to send pages to a specific group. They are looking for the capcode for that one group, and it would be nice for me to know as well<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21856#21856 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=5" target="_blank">Tech Support</a><br /> Posted: Mon Nov 14, 2022 4:47 pm (GMT -5)<br /> <br /> Unfortunately, there isn't an explicit list of recipient IDs that a group references, only the names of the recipients and then the recipients contain the capcodes in their settings. <br /> <br /> However, if you open PG Admin and go to Recipients - Any Recipient - Groups, it should display which groups that recipient is contained within and that should make it a little easier to determine which cap codes are a part of which groups.<br />_________________<br />Tech Support <br /> <a href="mailto:support@notepage.com">support@notepage.com</a> <br /> <a href="http://www.notepage.net" target="_blank">http://www.notepage.net</a><br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21855#21855 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237985" target="_blank">itstaff@cmmccares.com</a><br /> Posted: Mon Nov 14, 2022 4:43 pm (GMT -5)<br /> <br /> we are on version 9.0<br /> PageGate Support - RE: finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21854#21854 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=5" target="_blank">Tech Support</a><br /> Posted: Mon Nov 14, 2022 4:38 pm (GMT -5)<br /> <br /> Which version of PageGate are you using?<br />_________________<br />Tech Support <br /> <a href="mailto:support@notepage.com">support@notepage.com</a> <br /> <a href="http://www.notepage.net" target="_blank">http://www.notepage.net</a><br /> PageGate Support - finding the capcodes assigned to groups http://www.notepage.net/forum/viewtopic.php?p=21853#21853 Author: <a href="http://www.notepage.net/forum/profile.php?mode=viewprofile&u=237985" target="_blank">itstaff@cmmccares.com</a><br /> Subject: finding the capcodes assigned to groups<br />Posted: Mon Nov 14, 2022 4:27 pm (GMT -5)<br /> <br /> I am needing to know where I can find capcodes assigned to different groups. It is easy to find in the recipient list, but the groups list does not show it. <br /> Any help is appreciated. <br /> <br /> Thanks <br /> Lance<br />