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Company Name: SynchroSERV
Address: www.synchroserv.com
Business Description: SynchroSERV is an out-source
contact center focused exclusively on the Real Estate
industry. The primary role of SynchroSERV is to manage
tenant requests on behalf of landlords. The re-brandable
contact center is driven off of a proprietary hardware/software
platform that has a unique ability to allow landlords
to retain control of service standards while outsourcing
the work load of handling routine tenant requests. When
a landlord out-sources their tenant service management
to SynchroSERV all tenant initiated contacts (phone/web/e-mail)
are intercepted by SynchroSERV and acting under the
landlords brand the tenant requests are managed from
beginning to end. SynchroSERV services include tracking
of requests, real time delivery to the landlords chosen
service provider, monitoring provider performance according
to the landlords service standards for completion and
notifying the landlord of service delivery exceptions
according to the landlord's instructions.
White Paper: When a request comes in to SynchroSERV
(tens of thousands of times per year) a formal service
request is created. This service request may itself
have many Work Orders. The SynchroSERV software allows
a landlord to specify which service provider (and even
which technician) to use for a given service for a given
tenant at a given time of day. The system also allows
every provider (and technician) to specify their preferred
method of contact (PMOC). SynchroSERV uses PageGate
to send Work Orders to those providers who have chosen
paging as their PMOC. PageGate allows them to deliver
the Work Order as close to real-time as possible.
Customer Quote: "Tenant calls come first and we
can't afford to have an agent standing at a fax machine
(nor can we afford for a message to get dropped mid
process). Our entire system is built around automating
back-end processes so that agents, our most valuable
resource, are able to focus on interacting with tenants.
Having a backend paging solution that we can trust is
critical to delivering the level of service that we
commit to."
John McDonald, SynchroSERV
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