Integrating iCRM with PageGate
Coming Soon!!!!!
PageGate Settings
GetAscii (Commandline/Ascii) Settings
PageGate's GetAscii (Commandline/Ascii) interface must
be enabled for the integration of PageGate and iCRM.
1. Run PageGate's Administration program (PG
Admin)
2. Double-click on the 'Interfaces' object.
3. Double-click on the 'GetAscii' object.
4. Click on the 'Settings' object.
5. Type in a path for PageGate to use as a polling
directory for this interface (or hit the '...' button
to browse to an existing folder).
6. Check the 'Enabled' checkbox.
7. Click the 'Apply' button. Recipient/Group
Settings
PageGate recipients and groups must
have the Ascii service enabled in order to receive messages
from iCRM.
1. Add a new or edit an existing PageGate recipient
or group.
2. On the recipient's or group's settings screen,
check the 'Ascii' checkbox in the 'Enabled Services'
section.
3. Click the 'Apply' button. GUI Client Settings
PageGate's GUI Client must be installed
to send manual messages (pages) from the Network Node
Manager console screen.
1. Run PageGate's installation program and choose
to install the GUI Client.
2. Run the GUI Client program and enter the necessary
initial settings.
To have Network Node Manager send
a message to the PageGate server, the action of an event
must be configured to send the message.
The event configuration screen can be accessed by choosing
'Options' and then 'Event Configuration' from NNM's
console screen. Select an event from this screen and
then choose the 'Actions' tab from the 'Modify Events'
screen that appears. In the 'Command for Automatic Action'
field, the following command syntax should be used to
initiate a page: [getascii path] \\sendpage32
Please note that all back-slashes
'\' should be replaced with a double-back-slash '\\'
[getascii path] should be replaced with the full path
to PageGate's GetAscii polling directory. [recipient]
should be replaced with the name of a valid PageGate
recipient. [sender] should be replaced with the name
of who (or what) the message is being sent from. [message]
should be replaced with the actual message that should
be sent to the pager* *
Note: Network Node Manager
uses variable substitution, which allows you to insert
the value of some system properties into the message
dynamically. The values contained in each variable may
vary slightly with different kinds of events. Refer
to the NNM documentation or trapd.conf file for more
information.
Here are some of the system variables
used in NNM:
$1 The ID of application sending the event
$2 The name of the node that caused the event
$3 The iCRM object identifier of the node that caused
the event
$4 The database name, if applicable
$5 A time stamp for when the event occurred
$6 Station ID
$7 Event correlation event UUID which identifies primary
failure.
Troubleshooting
Here are some steps you can take if Network Node
Manager is not sending pages:
1. Send a page from the PageGate Admin program.
- right-click on the recipient in PG Admin and choose
'Send Message'
2. Send a page to PageGate's GetAscii interface
from a command prompt (DOS prompt). - get out to a DOS
prompt - change into the GetAscii polling directory
- type sendpage fromme test from command
prompt - replace above with a valid PageGate
recipient
3. Check the Network Node Manager event error
log to see if there was an error running the action
command associated with the event. - open the file named
'ovactiond.log' in the OpenView\log directory - an entry
with an exit value of 1 indicates a failure
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