General Support Questions
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Can I use Trade Trakker with NotePager Pro?
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NotePager Pro does not support integration with Trade
Trakker.
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Will NotePager Pro work with a Cable / DSL modem?
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Yes. NotePager Pro now supports several Protocols
for sending messages to pagers / cellular telephones
over the Internet. These Protocols are SMTP, SNPP
and WCTP. A list of Carriers that support these protocols
and the required settings, can be found at:
SMTP: http://www.notepager.net/smtp.htm
SNPP: http://www.notepager.net/snpp.htm
WCTP: http://www.notepager.net/wctp.htm
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Does NotePager Pro support Two-Way messaging?
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Currently, NotePager Pro only supports sending messages.
Two-Way messaging is an option that is being explored
for a future release.
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Can NotePager Pro send text messages to a cellular
/mobile phone?
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Most Cellular / Mobile Phones can accept text messages.
The specific service availability, protocols and ID/PIN
formats vary between Carriers.
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Can NotePager Pro send pictures and attachments to
a cellular /mobile phone?
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NotePager Pro does not support sending pictures and
attachments.
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What is a "Carrier"?
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A Carrier is a Cellular / Mobile / Paging service
provider.
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Does my carrier support using a particular protocol?
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Lists of Carriers, organized by the protocols supported
(along with required settings), can be found at:
SMTP: http://www.notepager.net/smtp.htm
SNPP: http://www.notepager.net/snpp.htm
WCTP: http://www.notepager.net/wctp.htm
TAP: http://www.notepager.net/tap-phone-numbers.htm
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Technical Support
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I entered my registration key, but I receive an "Invalid
Registration Key" message.
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This is caused by entering the registration information
and key number incorrectly. Registration information
is case, punctuation, and spelling sensitive. Please
check all of the information as entered, for errors.
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| Which Initialization String should I use? |
There is no easy answer to that question.
Many different modem manufacturers use their own set
of init strings. Init strings may even be different
between models by the same manufacturer. Some common
initialization strings are already programmed in NotePager
Pro. If you have a less well-known brand modem, you
may need to use the documentation with your modem to
create an init string. |
| How fast will my messages be delivered
to my Recipients? |
There is no definitive answer to this
question. Delivery times can vary due to connection
speeds, protocols being used, the number of recipients
the message is sent to and the Carrier(s) network. |
| Why are some of my messages are being
cut off (truncated)? |
Check the 'Max Chars.' value for Recipients
that are receiving truncated messages. Characters in
messages that exceed this value will be truncated. 'From'
names and 'Subject' lines ARE considered part of the
message and should be taken into account. |
| Which Operating Systems does NotePager
32 & NotePager Pro work on? |
NotePager Pro will work on Windows 9x,
NT, ME, 2000 and XP. |
| NotePager 32/ NotePager Pro cannot detect
my modem. |
This usually occurs when either the modem
or COM port is in use by other software. To manually
test whether your modem / COM port is in use, do the
following:
" 1.) Start Hyperterminal (Start -> All Programs
-> Accessories -> Communications -> Hyperterminal) Give
this session a name (like 'test')
2.) The next screen will as for a phone number to dial.
Skip down to the third field that is labeled 'Connect
Using', and choose 'COM1' or 'COM2' depending on which
port your modem is connected to.
3.) Set the Baud to 1200, Parity to Even, Data bits
to 7, Stop bits to 1 (flow control doesn't matter).
4.) You should get a blank terminal screen. Type AT
(the is the Enter key on your keyboard>.
You may or may not see the AT as you type it, it doesn't
matter.
5.) You should get a reply back from the modem 'OK'.
6.) Type ATDT You should hear a dial tone (make sure
the modem's speaker is turned up).
Fax software is one of the leading causes of NotePager
Pro having difficulty communicating with COM ports/modems
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| NotePager 32 / NotePager
Pro cannot dial my modem. |
Check which COM port NotePager Pro is trying to use
to communicate with your modem and which one your
modem is actually connected to. To check your modem's
port settings from Windows Control Panel (Windows
9x, NT and ME):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem'
2.) On the 'General" tab, select the 'Properties'
button.
3.) The COM port that your modem is using is listed
in a field named 'Port:'
To check your modem's port settings from Windows
Control Panel (Windows 2000 and XP):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem' 'Phone and Modem Options'.
2.) The 'Modems" tab will list the modem type and
COM port it is attached to.
To check modem settings in NotePager Pro: Open NotePager
Pro and select 'Tools' - 'Settings' - 'Modem' from
the menu. On the Modem Setup screen there is a setting
for 'Modem Port'. This should match the COM port that
your modem is using.
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| Spell Check is not working. |
There are three likely reasons this is
happening. The most common reason is that Spell Check
needs to be enabled in NotePager Pro.
1.) Open NotePager Pro,
2.) Select 'Tools' - 'Settings' - 'General' from the
menu.
3.) Select the 'Enable Spell Check' option.
The remaining two common reasons are usually either
Microsoft Word (97, 2000, XP) is not installed, or Spell
Checking has not installed as an option in Microsoft
Word |
| I receive a "Bad ID/Pin or the message
is too long" error message in my connection Manager
/ Dialer Log. |
This is usually due to having entered
an incorrect ID/PIN for a Recipient. ID/Pin numbers
are usually the 7 or 10 digit telephone assigned to
the device by the Carrier. A good rule of thumb is that
if you are using a Toll Free number or one of the Internet
delivery protocols, use the 10-digit telephone number.
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| My modem does not hang up. |
You may need to select another initialization
string in your carrier settings. |
| My carrier supports the SNPP protocol
but I cannot connect to the SNPP host. |
This issue is usually caused by either
having the incorrect host address entered in the Carrier's
settings or by having some form of firewall between
your computer and the Internet. Please verify that the
Carrier's SNPP host address is correct. If so, you should
consult either your firewall documentation or network
administrator for assistance in configuring the correct
firewall / network settings. |
