General Support Questions
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Can I use Trade Trakker with NotePager Pro?
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NotePager Pro does not support integration
with Trade Trakker.
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Will NotePager Pro work with a Cable / DSL
modem?
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Yes. NotePager Pro now supports several Protocols
for sending messages to pagers / cellular telephones
over the Internet. These Protocols are SMTP,
SNPP and WCTP. A list of Carriers that support
these protocols and the required settings, can
be found at:
SMTP: http://www.notepage.net/smtp.htm
SNPP: http://www.notepage.net/snpp.htm
WCTP: http://www.notepage.net/wctp.htm
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Does NotePager Pro support Two-Way messaging?
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Currently, NotePager Pro only supports sending
messages. Two-Way messaging is an option that
is being explored for a future release.
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Can NotePager Pro send text messages to a cellular
/mobile phone?
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Most Cellular / Mobile Phones can accept text
messages. The specific service availability,
protocols and ID/PIN formats vary between Carriers.
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Can NotePager Pro send pictures and attachments
to a cellular /mobile phone?
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NotePager Pro does not support sending pictures
and attachments.
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What is a "Carrier"?
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A Carrier is a Cellular / Mobile / Paging service
provider.
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Does my carrier support using a particular
protocol?
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Lists of Carriers, organized by the protocols
supported (along with required settings), can
be found at:
SMTP: http://www.notepage.net/smtp.htm
SNPP: http://www.notepage.net/snpp.htm
WCTP: http://www.notepage.net/wctp.htm
TAP: http://www.notepage.net/tap-phone-numbers.htm
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Technical Support
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I entered my registration key, but I receive
an "Invalid Registration Key" message.
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This is caused by entering the registration
information and key number incorrectly. Registration
information is case, punctuation, and spelling
sensitive. Please check all of the information
as entered, for errors.
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| Which Initialization String should
I use? |
There is no easy answer to that
question. Many different modem manufacturers use
their own set of init strings. Init strings may
even be different between models by the same manufacturer.
Some common initialization strings are already
programmed in NotePager Pro. If you have a less
well-known brand modem, you may need to use the
documentation with your modem to create an init
string. |
| How fast will my messages be delivered
to my Recipients? |
There is no definitive answer to
this question. Delivery times can vary due to
connection speeds, protocols being used, the number
of recipients the message is sent to and the Carrier(s)
network. |
| Why are some of my messages are
being cut off (truncated)? |
Check the 'Max Chars.' value for
Recipients that are receiving truncated messages.
Characters in messages that exceed this value
will be truncated. 'From' names and 'Subject'
lines ARE considered part of the message and should
be taken into account. |
| Which Operating Systems does NotePager
32 & NotePager Pro work on? |
NotePager Pro will work on Windows
9x, NT, ME, 2000 and XP. |
| NotePager 32/ NotePager Pro cannot
detect my modem. |
This usually occurs when either
the modem or COM port is in use by other software.
To manually test whether your modem / COM port
is in use, do the following:
" 1.) Start Hyperterminal (Start -> All Programs
-> Accessories -> Communications -> Hyperterminal)
Give this session a name (like 'test')
2.) The next screen will as for a phone number
to dial. Skip down to the third field that is
labeled 'Connect Using', and choose 'COM1' or
'COM2' depending on which port your modem is connected
to.
3.) Set the Baud to 1200, Parity to Even, Data
bits to 7, Stop bits to 1 (flow control doesn't
matter).
4.) You should get a blank terminal screen. Type
AT (the is the Enter key on your
keyboard>. You may or may not see the AT as you
type it, it doesn't matter.
5.) You should get a reply back from the modem
'OK'. 6.) Type ATDT You should hear a dial tone
(make sure the modem's speaker is turned up).
Fax software is one of the leading causes of
NotePager Pro having difficulty communicating
with COM ports/modems
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| NotePager 32 / NotePager
Pro cannot dial my modem. |
Check which COM port NotePager Pro is trying
to use to communicate with your modem and which
one your modem is actually connected to. To
check your modem's port settings from Windows
Control Panel (Windows 9x, NT and ME):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem'
2.) On the 'General" tab, select the 'Properties'
button.
3.) The COM port that your modem is using is
listed in a field named 'Port:'
To check your modem's port settings from Windows
Control Panel (Windows 2000 and XP):
1.) Select 'Start' - 'Settings' - 'Control Panel'
- 'Modem' 'Phone and Modem Options'.
2.) The 'Modems" tab will list the modem type
and COM port it is attached to.
To check modem settings in NotePager Pro:
Open NotePager Pro and select 'Tools' - 'Settings'
- 'Modem' from the menu. On the Modem Setup
screen there is a setting for 'Modem Port'.
This should match the COM port that your modem
is using.
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| Spell Check is not working. |
There are three likely reasons this
is happening. The most common reason is that Spell
Check needs to be enabled in NotePager Pro.
1.) Open NotePager Pro,
2.) Select 'Tools' - 'Settings' - 'General' from
the menu.
3.) Select the 'Enable Spell Check' option.
The remaining two common reasons are usually either
Microsoft Word (97, 2000, XP) is not installed,
or Spell Checking has not installed as an option
in Microsoft Word |
| I receive a "Bad ID/Pin or the message
is too long" error message in my connection Manager
/ Dialer Log. |
This is usually due to having entered
an incorrect ID/PIN for a Recipient. ID/Pin numbers
are usually the 7 or 10 digit telephone assigned
to the device by the Carrier. A good rule of thumb
is that if you are using a Toll Free number or
one of the Internet delivery protocols, use the
10-digit telephone number. |
| My modem does not hang up. |
You may need to select another initialization
string in your carrier settings. |
| My carrier supports the SNPP protocol
but I cannot connect to the SNPP host. |
This issue is usually caused by
either having the incorrect host address entered
in the Carrier's settings or by having some form
of firewall between your computer and the Internet.
Please verify that the Carrier's SNPP host address
is correct. If so, you should consult either your
firewall documentation or network administrator
for assistance in configuring the correct firewall
/ network settings. |
NotePager 32 / NotePager Pro FAQ 