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Company Name: Lynchburg Emergency Communications
Center
Address: www.lynchburgva.gov
Business Description: The Lynchburg Emergency Communications
Center is responsible for answering all 911 emergency
calls for the City of Lynchburg, VA. After assessing
the emergency we are also responsible for emergency
dispatch services for Police, Fire, and EMS.
White Paper/Customer Quote: "Our Computer Aided
Dispatch (CAD) software provider is Open Software Solutions,
Inc. (Greensboro, NC). They incorporate a paging module
into their CAD package that allows you to define a responding
unit's pager number and have that unit paged with the
pertinent information from the calltaker screen at the
time of dispatch.PageGate is used to negotiate the information
that CAD provides in ASCII format to a usable message.
Also, it allows us to be able to contact multiple paging
products, and to develop groups of people to be paged
in certain circumstances.
For example, when a structure fire is confirmed we
are responsible for paging the entire Command Staff
of the Fire Department....the paging module (using PageGate)
allows us to accomplish paging this group in minimal
time without ever leaving the CAD calltaker screen.
We also page members of the volunteer rescue squad to
calls for service simultaneously with our normal dispatch
process without any additional work on the dispatcher
YOUR PRODUCT WORKS GREAT!!! We use it on a daily basis
and depend on it as it simplifies making critical notifications
at times of increased workload on our dispatchers."
William Aldrich, Lynchburg Emergency Communications
Center
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