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jnquicho
Joined: 10 Oct 2014
Posts: 2
Location: San Diego
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 Posted: Fri Oct 10, 2014 7:33 pm Post subject: SMTP not working |
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Hello,
All our smtp recipeints are not receiving their messages. This is what I see in the logs.
10/10/2014 9:57:44 AM Working on message to: Quicho, Junie - Email from: operations
10/10/2014 9:57:44 AM Formatting message
10/10/2014 9:57:44 AM Message contained in single packet
10/10/2014 9:57:44 AM Trying host: intramail.cis.cat.com
10/10/2014 9:57:45 AM Connected to: intramail.cis.cat.com
10/10/2014 9:57:45 AM Received:220 arlmailp01.cis.cat.com ESMTP Sendmail 8.14.3/8.14.3; Fri, 10 Oct 2014 11:57:44 -0500^^
10/10/2014 9:57:45 AM Sent:Ehlo solarturbines.com^^
10/10/2014 9:57:45 AM Received:250-arlmailp01.cis.cat.com Hello t3opc001267644.solar.cat.com [172.19.22.65], pleased to meet you^^
10/10/2014 9:57:45 AM Received:250-ENHANCEDSTATUSCODES^^
10/10/2014 9:57:45 AM Received:250-PIPELINING^^
10/10/2014 9:57:45 AM Received:250-8BITMIME^^
10/10/2014 9:57:45 AM Received:250-SIZE 52428800^^
10/10/2014 9:57:45 AM Received:250-DSN^^
10/10/2014 9:57:45 AM Received:250-ETRN^^
10/10/2014 9:57:46 AM Received:250-DELIVERBY^^
10/10/2014 9:57:46 AM Received:250 HELP^^
10/10/2014 9:57:46 AM Sent:Mail From:<operations@solarturbines.com>^^
10/10/2014 9:57:46 AM Received:550 5.0.0 <operations@solarturbines.com>... User unknown^^
10/10/2014 9:57:46 AM Closing connection
10/10/2014 9:57:46 AM Sent:Quit^^
10/10/2014 9:57:46 AM Disconnected
10/10/2014 9:57:46 AM Message not accepted
10/10/2014 9:57:46 AM Permanent failure. Message will not be retried
Curious about the user unknown error. OPERATIONS is the user name logged in on the computer. The sender field is %LOGINUSER%. Is the SMTP server authenticating the sender?
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Mon Oct 13, 2014 7:58 am Post subject: |
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| Correct. The SMTP server you're delivering the messages through, intramail.cis.cat.com, is checking the value passed in the Mail From command against a list of email addresses on the server. If the Sender value doesn't match an existing email address on the SMTP server, it's rejecting the SMTP request with the "User Unknown" message. |
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jnquicho
Joined: 10 Oct 2014
Posts: 2
Location: San Diego
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| Posted: Mon Oct 13, 2014 11:27 am Post subject: SMTP not working |
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| Tech Support wrote: |
| Correct. The SMTP server you're delivering the messages through, intramail.cis.cat.com, is checking the value passed in the Mail From command against a list of email addresses on the server. If the Sender value doesn't match an existing email address on the SMTP server, it's rejecting the SMTP request with the "User Unknown" message. |
How can I change the the sender value?
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Mon Oct 13, 2014 11:30 am Post subject: |
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| From your original post, it sounds like you're using the PageGate Client to send your message. Go to the File - Setup section of the PageGate Client and you can modify the Sender's Name variable there. |
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