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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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 Posted: Mon Mar 12, 2012 10:36 am Post subject: PageGate problem "Error sending packet" |
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Hi,
since couple weeks, I have problem with pagegate.
I have 2 server (windows server 2003 R2 standart edition sp2) with pagegate version 5.0.0.92 installed on both.
both server are using GSM Enfora Spider SA-G+ modem (model GSM1318)
On 1 server, the modem are connected with USB to serial adapter and on the other one, connected to the server serial port.
My problem is, sometimes, pagegate are not able to send SMS at all, the only way to resolve the problem is stop the connector service and restart it!!! Here is the log of the connector (below)
After the connector service restarted, the sms are working fine until the next time the error come again. I have to do it many times a week. This problem happen on both server ( I'm using different modem, not the same on both ). Do you have idea why this happen???
Thanks!!!
3/11/2012 4:51:37 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:51:37 PM Formatting message
3/11/2012 4:51:37 PM Message contained in a single packet
3/11/2012 4:51:37 PM Sending packet
3/11/2012 4:52:09 PM Error sending packet
3/11/2012 4:52:09 PM ----------------------------------------
3/11/2012 4:52:09 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:52:09 PM Formatting message
3/11/2012 4:52:09 PM Message contained in a single packet
3/11/2012 4:52:09 PM Sending packet
3/11/2012 4:52:45 PM Error sending packet
3/11/2012 4:52:45 PM ----------------------------------------
3/11/2012 4:52:45 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:52:45 PM Formatting message
3/11/2012 4:52:45 PM Message contained in a single packet
3/11/2012 4:52:45 PM Sending packet
3/11/2012 4:53:20 PM Error sending packet
3/11/2012 4:53:20 PM ----------------------------------------
3/11/2012 4:53:20 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:53:20 PM Formatting message
3/11/2012 4:53:20 PM Message contained in a single packet
3/11/2012 4:53:20 PM Sending packet
3/11/2012 4:53:56 PM Error sending packet
3/11/2012 4:53:56 PM ----------------------------------------
Luc
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Mon Mar 12, 2012 2:53 pm Post subject: |
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Please set your logging level to DEBUG mode (far more detail), then generate some tests._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Mon Mar 19, 2012 9:27 am Post subject: |
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I got the same problem this morning :
here is the debug log :
3/19/2012 9:25:58 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:25:58 AM Formatting message
3/19/2012 9:25:58 AM Message contained in a single packet
3/19/2012 9:25:58 AM Sending packet
3/19/2012 9:25:59 AM Sent:AT+CMGS="418xxxxxxx"<CR>
3/19/2012 9:25:59 AM Received:<CR><LF>>
3/19/2012 9:26:00 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB>
3/19/2012 9:26:30 AM Received:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)
3/19/2012 9:26:30 AM Error sending packet
3/19/2012 9:26:31 AM ----------------------------------------
3/19/2012 9:26:31 AM Working on message to: rogerssnpp from: TeleGARD
3/19/2012 9:26:31 AM Formatting message
3/19/2012 9:26:31 AM Message contained in a single packet
3/19/2012 9:26:31 AM Sending packet
3/19/2012 9:26:32 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:26:35 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:26:36 AM Sent:TeleGARD:CLOSING Area: 0 Zn-Id: C678 USER 678 Site: 3 Aster Crescent<SUB>
3/19/2012 9:27:06 AM Received:te: 3 Aster Crescent<SUB>
3/19/2012 9:27:06 AM Error sending packet
3/19/2012 9:27:06 AM ----------------------------------------
3/19/2012 9:27:06 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:27:06 AM Formatting message
3/19/2012 9:27:06 AM Message contained in a single packet
3/19/2012 9:27:06 AM Sending packet
3/19/2012 9:27:06 AM Sent:AT+CMGS="418xxxxxxx"<CR>
3/19/2012 9:27:10 AM Received:<CR><LF>ERROR<CR><LF>
3/19/2012 9:27:11 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB>
3/19/2012 9:27:41 AM Error sending packet
3/19/2012 9:27:41 AM ----------------------------------------
3/19/2012 9:27:41 AM Working on message to: rogerssnpp from: TeleGARD
3/19/2012 9:27:41 AM Formatting message
3/19/2012 9:27:41 AM Message contained in a single packet
3/19/2012 9:27:41 AM Sending packet
3/19/2012 9:27:42 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:27:47 AM Module Stopped
3/19/2012 9:27:50 AM Module Started
3/19/2012 9:27:54 AM Time synchronized with scheduler
3/19/2012 9:27:58 AM ========================================
3/19/2012 9:27:58 AM Start connection to carrier: SmsModem
3/19/2012 9:27:58 AM Connect using GSM protocol
3/19/2012 9:27:58 AM Setting communication parameters (19200,n,8,1)
3/19/2012 9:27:59 AM Attempting to reset modem
3/19/2012 9:28:01 AM Sent:AT<CR>
3/19/2012 9:28:01 AM Received:K<CR><LF>
3/19/2012 9:28:02 AM Modem reset
3/19/2012 9:28:02 AM Attempting to send dialer init string
3/19/2012 9:28:03 AM Sent:AT&FQ0V1X4&D2<CR>
3/19/2012 9:28:04 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:28:04 AM Dialer init string sent
3/19/2012 9:28:04 AM Sent:AT+CMGF=1<CR>
3/19/2012 9:28:05 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:28:05 AM Text delivery mode entered
3/19/2012 9:28:05 AM ----------------------------------------
3/19/2012 9:28:05 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:28:05 AM Formatting message
3/19/2012 9:28:05 AM Message contained in a single packet
3/19/2012 9:28:05 AM Sending packet
3/19/2012 9:28:05 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:28:06 AM Received:<CR><LF>>
3/19/2012 9:28:07 AM Sent:TeleGARD:Area: 1 Zn-Id: O0 USER#0 Site: 133 Don Minaker Drive<SUB>
3/19/2012 9:28:09 AM Received:TeleGARD:Area: 1 Zn-Id: O0 USER#0 Site: 133 Don Minaker Drive<CR><LF>+CMGS: 2<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:28:09 AM Packet sent successfully
3/19/2012 9:28:09 AM SUCCESSFUL Stn:1 To:416xxxxxxx
Frm:TeleGARD File:ibs_pag216672142.999 Msg:Area: 1 Zn-Id: O0 USER#0 Site: 133 Don Minaker Drive <13><10>
3/19/2012 9:28:09 AM ----------------------------------------
3/19/2012 9:28:09 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:28:09 AM Formatting message
3/19/2012 9:28:09 AM Message contained in a single packet
3/19/2012 9:28:09 AM Sending packet
3/19/2012 9:28:09 AM Sent:AT+CMGS="905xxxxxxx"<CR>
3/19/2012 9:28:10 AM Received:<CR><LF>>
3/19/2012 9:28:11 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER 0 Site: 2337 West Ham Road<SUB>
3/19/2012 9:28:13 AM Received:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER 0 Site: 2337 West Ham Road<CR><LF>+CMGS: 3<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:28:13 AM Packet sent successfully
3/19/2012 9:28:13 AM SUCCESSFUL Stn:1 To:905xxxxxxx Frm:TeleGARD File:ibs_pag216672143.1 Msg:CLOSING Area: 1 Zn-Id: C0 USER 0 Site: 2337 West Ham Road <13><10>
3/19/2012 9:28:13 AM ----------------------------------------
3/19/2012 9:28:13 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:28:13 AM Formatting message
3/19/2012 9:28:13 AM Message contained in a single packet
3/19/2012 9:28:13 AM Sending packet
3/19/2012 9:28:13 AM Sent:AT+CMGS="418xxxxxxx"<CR>
3/19/2012 9:28:14 AM Received:<CR><LF>>
3/19/2012 9:28:15 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB>
3/19/2012 9:28:45 AM Received:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)
3/19/2012 9:28:45 AM Error sending packet
3/19/2012 9:28:45 AM Failover: message redirected to SmsModemBackup carrier.
3/19/2012 9:28:45 AM ----------------------------------------
3/19/2012 9:28:45 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:28:45 AM Formatting message
3/19/2012 9:28:45 AM Message contained in a single packet
3/19/2012 9:28:45 AM Sending packet
3/19/2012 9:28:46 AM Sent:AT+CMGS="905xxxxxxx"<CR>
3/19/2012 9:28:49 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:28:50 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER 0 Site: 2337 West Ham Road<SUB>
3/19/2012 9:29:21 AM Received:te: 2337 West Ham Road<SUB>
3/19/2012 9:29:21 AM Error sending packet
3/19/2012 9:29:21 AM ----------------------------------------
3/19/2012 9:29:21 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:29:21 AM Formatting message
3/19/2012 9:29:21 AM Message contained in a single packet
3/19/2012 9:29:21 AM Sending packet
3/19/2012 9:29:21 AM Sent:AT+CMGS="905xxxxxxx"<CR>
3/19/2012 9:29:25 AM Received:<CR><LF>ERROR<CR><LF>
3/19/2012 9:29:26 AM Sent:TeleGARD:Area: 1 Zn-Id: C0 USER # 0 Site: 2083 Summer Heights<SUB>
3/19/2012 9:29:56 AM Error sending packet
3/19/2012 9:29:56 AM ----------------------------------------
3/19/2012 9:29:56 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:29:56 AM Formatting message
3/19/2012 9:29:56 AM Message contained in a single packet
3/19/2012 9:29:56 AM Sending packet
3/19/2012 9:29:57 AM Sent:AT+CMGS="905xxxxxxx"<CR>
3/19/2012 9:30:01 AM Received:<CR><LF>ERROR<CR><LF>
3/19/2012 9:30:02 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER 0 Site: 2337 West Ham Road<SUB>
3/19/2012 9:30:10 AM Module Stopped
3/19/2012 9:30:13 AM Module Started
3/19/2012 9:30:14 AM Time synchronized with scheduler
3/19/2012 9:30:18 AM ========================================
3/19/2012 9:30:18 AM Start connection to carrier: SmsModem
3/19/2012 9:30:18 AM Connect using GSM protocol
3/19/2012 9:30:18 AM Setting communication parameters (19200,n,8,1)
3/19/2012 9:30:19 AM Attempting to reset modem
3/19/2012 9:30:21 AM Sent:AT<CR>
3/19/2012 9:30:21 AM Received:K<CR><LF>
3/19/2012 9:30:22 AM Modem reset
3/19/2012 9:30:22 AM Attempting to send dialer init string
3/19/2012 9:30:23 AM Sent:AT&FQ0V1X4&D2<CR>
3/19/2012 9:30:24 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:30:24 AM Dialer init string sent
3/19/2012 9:30:24 AM Sent:AT+CMGF=1<CR>
3/19/2012 9:30:25 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:30:25 AM Text delivery mode entered
3/19/2012 9:30:25 AM ----------------------------------------
3/19/2012 9:30:25 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:30:25 AM Formatting message
3/19/2012 9:30:25 AM Message contained in a single packet
3/19/2012 9:30:25 AM Sending packet
3/19/2012 9:30:25 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:30:26 AM Received:<CR><LF>>
3/19/2012 9:30:27 AM Sent:TeleGARD:OPENING Area: 1 Zn-Id: O40 USER #40 Site: 44 Silver Egret Road<SUB>
3/19/2012 9:30:29 AM Received:TeleGARD:OPENING Area: 1 Zn-Id: O40 USER #40 Site: 44 Silver Egret Road<CR><LF>+CMGS: 5<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:30:29 AM Packet sent successfully
3/19/2012 9:30:29 AM SUCCESSFUL Stn:1 To:416xxxxxxx Frm:TeleGARD File:ibs_pag216672146.7 Msg:OPENING Area: 1 Zn-Id: O40 USER #40 Site: 44 Silver Egret Road <13><10>
3/19/2012 9:30:29 AM ----------------------------------------
3/19/2012 9:30:29 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:30:29 AM Formatting message
3/19/2012 9:30:29 AM Message contained in a single packet
3/19/2012 9:30:29 AM Sending packet
3/19/2012 9:30:29 AM Sent:AT+CMGS="905xxxxxxx"<CR>
3/19/2012 9:30:30 AM Received:<CR><LF>>
3/19/2012 9:30:31 AM Sent:TeleGARD:Area: 1 Zn-Id: C0 USER # 0 Site: 2083 Summer Heights<SUB>
3/19/2012 9:30:33 AM Received:TeleGARD:Area: 1 Zn-Id: C0 USER # 0 Site: 2083 Summer Heights<CR><LF>+CMGS: 6<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:30:33 AM Packet sent successfully
3/19/2012 9:30:33 AM SUCCESSFUL Stn:1 To:905xxxxxxx Frm:TeleGARD File:ibs_pag216672145.5 Msg:Area: 1 Zn-Id: C0 USER # 0 Site: 2083 Summer Heights <13><10>
3/19/2012 9:30:33 AM ----------------------------------------
3/19/2012 9:30:33 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:30:33 AM Formatting message
3/19/2012 9:30:33 AM Message contained in a single packet
3/19/2012 9:30:33 AM Sending packet
3/19/2012 9:30:33 AM Sent:AT+CMGS="647xxxxxxx"<CR>
3/19/2012 9:30:34 AM Received:<CR><LF>>
3/19/2012 9:30:35 AM Sent:TeleGARD:OPENING Area: 1 Zn-Id: O40 USER 9 Site: 1 LAURAGLEN CRESCENT<SUB>
3/19/2012 9:30:37 AM Received:TeleGARD:OPENING Area: 1 Zn-Id: O40 USER 9 Site: 1 LAURAGLEN CRESCENT<CR><LF>+CMGS: 7<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:30:37 AM Packet sent successfully
3/19/2012 9:30:37 AM SUCCESSFUL Stn:1 To:647xxxxxxx Frm:TeleGARD File:ibs_pag216672147.9 Msg:OPENING Area: 1 Zn-Id: O40 USER 9 Site: 1 LAURAGLEN CRESCENT <13><10>
3/19/2012 9:30:37 AM ----------------------------------------
3/19/2012 9:30:37 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:30:37 AM Formatting message
3/19/2012 9:30:37 AM Message contained in a single packet
3/19/2012 9:30:37 AM Sending packet
3/19/2012 9:30:38 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:30:38 AM Received:<CR><LF>>
3/19/2012 9:30:39 AM Sent:TeleGARD:Area: 1 Zn-Id: C0 USER 0 Site: 101 Prospectors Drive<SUB>
3/19/2012 9:30:41 AM Received:TeleGARD:Area: 1 Zn-Id: C0 USER 0 Site: 101 Prospectors Drive<CR><LF>+CMGS: 8<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:30:41 AM Packet sent successfully
3/19/2012 9:30:41 AM SUCCESSFUL Stn:1 To:416xxxxxxx Frm:TeleGARD File:ibs_pag216672148.11 Msg:Area: 1 Zn-Id: C0 USER 0 Site: 101 Prospectors Drive <13><10>
3/19/2012 9:30:41 AM ----------------------------------------
3/19/2012 9:30:41 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:30:41 AM Formatting message
3/19/2012 9:30:41 AM Message contained in a single packet
3/19/2012 9:30:41 AM Sending packet
3/19/2012 9:30:42 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:30:42 AM Received:<CR><LF>>
3/19/2012 9:30:43 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 44 Silver Egret Road<SUB>
3/19/2012 9:31:13 AM Received:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 44 Silver Egret Road
3/19/2012 9:31:13 AM Error sending packet
3/19/2012 9:31:13 AM ----------------------------------------
3/19/2012 9:31:13 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:31:13 AM Formatting message
3/19/2012 9:31:13 AM Message contained in a single packet
3/19/2012 9:31:13 AM Sending packet
3/19/2012 9:31:15 AM Sent:AT+CMGS="403xxxxxxx"<CR>
3/19/2012 9:31:18 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:31:19 AM Sent:TeleGARD:OPENING Area: 0 Zn-Id: O9 KEYFOB Site: 645 5 Street SW<SUB>
3/19/2012 9:31:50 AM Received:te: 645 5 Street SW<SUB>
3/19/2012 9:31:50 AM Error sending packet
3/19/2012 9:31:50 AM ----------------------------------------
3/19/2012 9:31:50 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:31:50 AM Formatting message
3/19/2012 9:31:50 AM Message contained in a single packet
3/19/2012 9:31:50 AM Sending packet
3/19/2012 9:31:50 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:31:53 AM Received:<CR><LF>ERROR<CR><LF>
3/19/2012 9:31:55 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 44 Silver Egret Road<SUB>
3/19/2012 9:32:22 AM Module Stopped
3/19/2012 9:32:27 AM Module Started
3/19/2012 9:32:29 AM Time synchronized with scheduler
3/19/2012 9:32:33 AM ========================================
3/19/2012 9:32:33 AM Start connection to carrier: SmsModem
3/19/2012 9:32:33 AM Connect using GSM protocol
3/19/2012 9:32:33 AM Setting communication parameters (19200,n,8,1)
3/19/2012 9:32:33 AM Attempting to reset modem
3/19/2012 9:32:36 AM Sent:AT<CR>
3/19/2012 9:32:36 AM Received:K<CR><LF>
3/19/2012 9:32:37 AM Modem reset
3/19/2012 9:32:37 AM Attempting to send dialer init string
3/19/2012 9:32:38 AM Sent:AT&FQ0V1X4&D2<CR>
3/19/2012 9:32:38 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:32:39 AM Dialer init string sent
3/19/2012 9:32:39 AM Sent:AT+CMGF=1<CR>
3/19/2012 9:32:40 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:32:40 AM Text delivery mode entered
3/19/2012 9:32:40 AM ----------------------------------------
3/19/2012 9:32:40 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:32:40 AM Formatting message
3/19/2012 9:32:40 AM Message contained in a single packet
3/19/2012 9:32:40 AM Sending packet
3/19/2012 9:32:40 AM Sent:AT+CMGS="403xxxxxxx"<CR>
3/19/2012 9:32:40 AM Received:<CR><LF>>
3/19/2012 9:32:41 AM Sent:TeleGARD:OPENING Area: 0 Zn-Id: O9 KEYFOB Site: 645 5 Street SW<SUB>
3/19/2012 9:32:44 AM Received:TeleGARD:OPENING Area: 0 Zn-Id: O9 KEYFOB Site: 645 5 Street SW<CR><LF>+CMGS: 10<CR><LF><CR><LF>OK<CR><LF>
3/19/2012 9:32:44 AM Packet sent successfully
3/19/2012 9:32:44 AM SUCCESSFUL Stn:1 To:403xxxxxxx Frm:TeleGARD File:ibs_pag216672150.15 Msg:OPENING Area: 0 Zn-Id: O9 KEYFOB Site: 645 5 Street SW <13><10>
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Mon Mar 19, 2012 9:29 am Post subject: |
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| each time the module stop and restart, its me. I stop and restart the connector service.
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Mon Mar 19, 2012 9:36 am Post subject: |
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Based on the log, we're receiving errors back from the cellular modem every couple of messages. There are two things I'd like you to try:
1) Go in to the Connectors - Connector 1 - Settings section of the PageGate Admin and change the init string to: AT+CSQ
1a) Do the same thing in Carriers - Smsmodem - Settings
2) The next time this happens, shut the PageGate Connector down and try to do a manual Hyperterminal test with the cellular modem to see if it responds properly. |
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Tue Mar 20, 2012 9:58 am Post subject: |
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I did the change (1 and 1a ) , I will let you know if the problem come back again.
I have another problem, here is the log :
This problem happen when the cellular phone number has been deactivated or not in service. In this ex : (647)xxxxxxx , I have to stop the service and delete the entry into the database and remove the file from the pagegate folder "process".
It is normal this happen?? do I have to remove the file each time a cellular will be deactivated or not in service???
Thanks!!!
3/20/2012 10:47:54 AM Start connection to carrier: SmsModemBackup
3/20/2012 10:47:54 AM Connect using GSM protocol
3/20/2012 10:47:54 AM Setting communication parameters (19200,n,8,1)
3/20/2012 10:47:55 AM Attempting to reset modem
3/20/2012 10:47:57 AM Sent:AT<CR>
3/20/2012 10:47:58 AM Received:<CR><LF>OK<CR><LF>
3/20/2012 10:47:58 AM Modem reset
3/20/2012 10:47:58 AM Attempting to send dialer init string
3/20/2012 10:47:58 AM Sent:AT+CSQ<CR>
3/20/2012 10:47:59 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF>
3/20/2012 10:47:59 AM Dialer init string sent
3/20/2012 10:47:59 AM Attempting to send carrier init string
3/20/2012 10:47:59 AM Sent:AT+CSQ<CR>
3/20/2012 10:48:00 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF>
3/20/2012 10:48:00 AM Carrier init string sent
3/20/2012 10:48:00 AM Sent:AT+CMGF=1<CR>
3/20/2012 10:48:01 AM Received:<CR><LF>OK<CR><LF>
3/20/2012 10:48:01 AM Text delivery mode entered
3/20/2012 10:48:01 AM ----------------------------------------
3/20/2012 10:48:01 AM Working on message to: smsgateway from: TeleGARD
3/20/2012 10:48:01 AM Formatting message
3/20/2012 10:48:01 AM Message contained in a single packet
3/20/2012 10:48:01 AM Sending packet
3/20/2012 10:48:01 AM Sent:AT+CMGS="647xxxxxxx"<CR>
3/20/2012 10:48:02 AM Received:<CR><LF>>
3/20/2012 10:48:03 AM Sent:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 59 Adams Drive<SUB>
3/20/2012 10:48:33 AM Received:TeleGARD:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 59 Adams Drive<CR><LF>ERROR<CR><LF>
3/20/2012 10:48:33 AM Error sending packet
3/20/2012 10:48:33 AM Message retry limit reached
3/20/2012 10:48:33 AM FAILED Stn:1 To:6473385763 Frm:TeleGARD File:ibs_pag216675162.57 Msg:CLOSING Area: 1 Zn-Id: C0 USER #0 Site: 59 Adams Drive <13><10>
3/20/2012 10:48:33 AM Module Stopped
3/20/2012 10:48:43 AM Module Started
3/20/2012 10:48:45 AM Time synchronized with scheduler
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Mar 20, 2012 10:12 am Post subject: |
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According to the CSQ response (13,99), the signal strength is:
Workable under most conditions - Levels of -85dBm to -95dBm. Probably worth considering an outdoor gain type antenna. Could suffer poor throughput and disconnects due to cell loading/breathing.
Basically, some of the errors you're running in to could be because the cellular modem is losing signal. |
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Tue Mar 20, 2012 10:13 am Post subject: |
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| Also, having seen the log with the CSQ test of (10,99), the device is definitely close to losing connectivity at some points since that signal strength is extremely low. |
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Tue Mar 20, 2012 10:23 am Post subject: |
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ok... I will change the antenna!!!
but... why pagegate can't change the status of this sms in the database???
pagegate are trying again and again ( hundred of time ) .. I have to stop the service and remove it in the database.
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Wed Mar 21, 2012 9:48 am Post subject: |
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| Do you have a way to check the memory on your cellular modem? As odd as it may sound, I think the issue might be that the cellular modem's memory might be full of responses. Most cellular modems come with a utility that you can run that will let you access received messages on the device. Open that up and see if the device's memory is full and, if it is, clear it out and let's see if that resolves the issue. |
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Fri Mar 23, 2012 12:23 pm Post subject: |
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I added antenna on my modems... so 2 of it have 17-99 and 2 other have 25-99. I think with that I will be ok!!?
for the memory.. I will check that too when it will happen!
Thanks for the info!
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Fri Mar 23, 2012 12:25 pm Post subject: |
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| That signal strength should do fine, yes. |
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lparent
Joined: 09 Dec 2010
Posts: 15
Location: Montreal
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| Posted: Tue Mar 27, 2012 3:27 pm Post subject: |
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I'm having problem again!
I'm suspecting the my gsm modem!!
Whats is the best modem for do SMS with Rogers ( sim card ) ?
Thanks!!!
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Tue Mar 27, 2012 3:52 pm Post subject: |
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We recommend one of the MultiTech line - we are MultiTech Optimum resellers and have them available (and approved for use on the Rogers Canada Network) for $399.00 (USD) plus shipping. I have installed MANY of these particular devices with PageGate all over the world and have not had a problem. THey are available as a USB or as a RS-232 Serial device._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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