Turning On Detailed Connection Information - PageGate

[Tech Support]

File extensions must be "turned on" in Windows, so that connection debugging can be started.

To turn on file extensions in Windows 2000 / XP:

1.) Open Windows 'Control Panel'
2.) Select 'Folder Options'
3.) On the 'View' tab, under "Advanced settings", clear (uncheck) "Hide (file) extensions for known file types".
4.) Select "OK"

In Windows 95/98/ME:

1.) Open Windows 'Control Panel'
2.) Select 'View' on the menu bar
3.) Select 'Folder Options'
4.) On the 'View' tab, under "Advanced settings", clear (uncheck) "Hide file extensions for known file types".
5.) Select "OK"

To start connection debugging in PageGate:

1.) Create a text file in the same directory as PageGate's database file "pagegate.mdb" (the default directory is "C:\Program Files\PageGate").
2.) Rename the file to "modem.dbg".

When you change the file name and extension, Windows should warn you about making the file unusable.

3.) Select "Yes".
4.) Stop PageGate.
5.) Restart PageGate.

Your Dialers and Interfaces will see the file (which acts as a flag) and will write detailed debugging information to the logs.

We recommend increasing the log size ('Logging' - 'Settings' - 'Max Log Length') to accommodate the increase in information being written to your logs.

_________________
Tech Support
support@notepage.com
http://www.notepage.net