SMTP stops working, reboot clears problem

[Sherman]

Hi!

We're having a problem where after a reboot, SMTP works for for about 30 minutes, then will give us "Message Not Accepted". If we reboot, it clears the problem temporarily.

This problem has just cropped up over the last few days. I did go through and make sure the SMTP settings were correct, and there is a valid sender name.

Please let me know what I can do in order to fix this. We did purchase a SMTP license last Fall.

Your soonest reply will most helpful.

Sherman

[Sherman]

The modem TAP connections work very well, no problems there. It's just the SMTP connections to US Cellular (email.uscc.net) and AT&T (mail.att.net).

Thanks!

Sherman

[Sherman]

The AT&T folks don't receive their pages now, even if Notepager says that it was sent successfully. The US Cellular folks work good when Notepager gets a "success" message.

Thanks!

Sherman

[Tech Support]

The first step for us to help is to get debugging information into your dialer log file.

While at the main NotePager Pro screen, hit <ctrl><alt><d> by holding down the 'ctrl' and 'alt' keys, and then pressing the 'd' key. You should get a message that detailed logging has been enabled.

Please post back here a section of your dialer log showing the last successful message, and then a couple of messages failing after that.

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Sherman]

Here's the detail log from Pagegate, I suppose I put this request in the wrong section..

[b]This is an example of a failed page yesterday. We have 7 AT&T folks who aren't getting their pages (total) and there are 2 US Cellular folks that failed as shown below:[/b]

5/27/04 12:55:13 PM ========================================
5/27/04 12:55:13 PM Start connection to carrier: SMTP
5/27/04 12:55:13 PM Sending via SMTP
5/27/04 12:55:13 PM ----------------------------------------
5/27/04 12:55:13 PM Working on message to: n***_m*** from:
5/27/04 12:55:13 PM Formatting message
5/27/04 12:55:13 PM Message contained in single packet
5/27/04 12:55:13 PM Looking up mailserver for mobile.att.net
5/27/04 12:55:13 PM Trying host: mta01.cdpd.airdata.com
5/27/04 12:55:45 PM Message not accepted
5/27/04 12:55:45 PM Failed Attempt Stn:10 To: n***_m*** Msg:another test
5/27/04 12:55:45 PM ----------------------------------------
5/27/04 12:55:45 PM Working on message to: h***_b*** from:
5/27/04 12:55:45 PM Formatting message
5/27/04 12:55:45 PM Message contained in single packet
5/27/04 12:55:45 PM Looking up mailserver for mobile.att.net
5/27/04 12:55:45 PM Trying host: mta01.cdpd.airdata.com
5/27/04 12:56:17 PM Message not accepted
5/27/04 12:56:17 PM Failed Attempt Stn:10 To:h***_b*** Msg:another test
5/27/04 12:56:17 PM ----------------------------------------
5/27/04 12:57:52 PM Working on message to: k***_c***** from:
5/27/04 12:57:52 PM Formatting message
5/27/04 12:57:52 PM Message contained in single packet
5/27/04 12:57:52 PM Looking up mailserver for email.uscc.net
5/27/04 12:57:52 PM Trying host: mx.uscc.net
5/27/04 12:58:24 PM Trying host: ns2.uscc.com
5/27/04 12:58:55 PM Message not accepted
5/27/04 12:58:55 PM Failed Attempt Stn:10 To: k***_c***** Msg:another test
5/27/04 12:59:59 PM ----------------------------------------
5/27/04 12:59:59 PM Working on message to: flessert_thomas from:
5/27/04 12:59:59 PM Formatting message
5/27/04 12:59:59 PM Message contained in single packet
5/27/04 12:59:59 PM Looking up mailserver for email.uscc.net
5/27/04 12:59:59 PM Trying host: mx.uscc.net
5/27/04 1:00:31 PM Trying host: ns2.uscc.com
5/27/04 1:01:03 PM Message not accepted
5/27/04 1:01:03 PM Failed Attempt Stn:10 To:f****_t**** Msg:another test
5/27/04 1:01:03 PM ----------------------------------------

[b]Okay, after fooling with the system and looking at the settings that you recommend, we rebooted the system.. Right after that, we had to send a live severity 1 page:[/b]

5/27/04 2:05:16 PM ========================================
5/27/04 2:05:16 PM Start connection to carrier: SMTP
5/27/04 2:05:16 PM Sending via SMTP
5/27/04 2:05:16 PM ----------------------------------------
5/27/04 2:05:16 PM Working on message to: n***_m*** from:
5/27/04 2:05:16 PM Formatting message
5/27/04 2:05:16 PM Message contained in single packet
5/27/04 2:05:16 PM Looking up mailserver for mobile.att.net
5/27/04 2:05:16 PM Trying host: mta01.cdpd.airdata.com
5/27/04 2:05:18 PM Connected to: mta01.cdpd.airdata.com
5/27/04 2:05:21 PM Sending message
5/27/04 2:05:21 PM Message sent
5/27/04 2:05:21 PM Closing connection
5/27/04 2:05:22 PM Disconnected
5/27/04 2:05:22 PM SUCCESSFUL Stn:10 To: n***_m*** Msg: - – (snipped message)

5/27/04 2:05:22 PM ----------------------------------------
5/27/04 2:05:22 PM Working on message to: h***_b*** from:
5/27/04 2:05:22 PM Formatting message
5/27/04 2:05:22 PM Message contained in single packet
5/27/04 2:05:22 PM Looking up mailserver for mobile.att.net
5/27/04 2:05:22 PM Trying host: mta01.cdpd.airdata.com
5/27/04 2:05:23 PM Connected to: mta01.cdpd.airdata.com
5/27/04 2:05:25 PM Sending message
5/27/04 2:05:26 PM Message sent
5/27/04 2:05:26 PM Closing connection
5/27/04 2:05:26 PM Disconnected
5/27/04 2:05:26 PM SUCCESSFUL Stn:10 To: h***_b*** Msg: – (snipped message)
5/27/04 2:05:26 PM ----------------------------------------
5/27/04 2:05:46 PM ----------------------------------------
5/27/04 2:05:46 PM Working on message to: k***_c***** from:
5/27/04 2:05:46 PM Formatting message
5/27/04 2:05:46 PM Message contained in single packet
5/27/04 2:05:46 PM Looking up mailserver for email.uscc.net
5/27/04 2:05:50 PM Trying host: mx.uscc.net
5/27/04 2:05:50 PM Connected to: mx.uscc.net
5/27/04 2:05:54 PM Sending message
5/27/04 2:05:55 PM Message sent
5/27/04 2:05:55 PM Closing connection
5/27/04 2:05:55 PM Disconnected
5/27/04 2:05:55 PM SUCCESSFUL Stn:10 To:k***_c***** Msg– (snipped message)
5/27/04 2:05:55 PM ----------------------------------------

This may look like everything is fine, except the US Cellular folks [i]DID[/i] get their page, whereas the AT&T (all 7) folks [i]DID NOT[/i].

Strange.

If you have any suggestions, I'm all ears.

Sherman

[Sherman]

Just as I was sending the above, one of the account managers told me that they had created a separate distribution list with just the AT&T folks in it and they all got the page.

So, we'll have to use to distribution lists for one page, but at least the customer will be happy now.

If you can give guidance on how we can fix the problem, please let me know.

Sherman

[Tech Support]

Can you send the actual log file (npp.log) to forumsupport@notepage.com ?

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Mike Weiser]

We are using Pagegate not notepager, as such there is no npp.log file... what is the log name within Pagegate.

[Tech Support]

Please do the following so that you will have detailed connection (debugging) information in the dialer log(s):

1.) Create a empty text file in the folder "C:\Program Files\PageGate\".
2.) Rename the file to "modem.dbg".

When you change the file name and extension, Windows should warn you about making the file unusable.

3.) Select "Yes".
4.) Stop PageGate's Dialer(s)
5.) Restart PageGate's Dialer(s)

Your modules will see the file (which acts as a flag) and the dialers will now write detailed debugging information to the logs.

I would suggest increasing the log size ('Logging' - 'Settings' - 'Max Log Length') to accommodate the increase in information being written to your logs.

After shutting down and restarting PageGate, attempt to send several messages. When you start to see the errors, attach the PageGate dialer log files ("PGDial1.log","PGDial2.log", etc.) to an e-mail and send them to forumsupport@notepage.com .

_________________
Tech Support
support@notepage.com
http://www.notepage.net

[Mike Weiser]

I have sent 2 emails with logs in both; the first is a "good" run and the second has errors that i am not sure about..

Thanks for all your help

Mike Weiser