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rszkolni
Joined: 04 May 2004
Posts: 3
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 Posted: Tue May 04, 2004 3:35 pm Post subject: 3021 Error |
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PageGate v4.0 Admin GUI
and selecting ...
Reports>Recipient List: (ALL),Summary, print report, preview
produces ...
PG Admin Fatal Error
Excessive database errors
3021 No current record. in Procedure: frmPrintPreview Recipient List Report Program Halted.
The Admin GUI window then disappears.
Any ideas on what to do to get the report to work?
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Tue May 04, 2004 3:49 pm Post subject: File Version? |
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| What is the file version of "PGAdmin.exe"? |
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rszkolni
Joined: 04 May 2004
Posts: 3
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| Posted: Tue May 04, 2004 3:55 pm Post subject: |
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(repost by logged in user rszkolni)
File version is 4.0.0.2
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Tech Support
Joined: 25 Aug 2003
Posts: 4354
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| Posted: Tue May 04, 2004 4:23 pm Post subject: |
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I would suggest upgrading to the latest file revisions (4.0.0.8), which should address the issue.
You can download the latest PageGate from:
http://www.notepage.net/downloadpg.htm
Below are the basic steps you will need to perform a PageGate reinstallation.
1.) Make a back-up copy of the existing PageGate database file. This is named "pagegate.mdb" and is located (by default) in the PageGate installation directory (usually C:\Program Files\PageGate).
2.) If PageGate is running as a service, you want change the run style to "Application" while PageGate is still running. This is done in PageGate Admin by selecting "Program" - "Settings" - "Run PageGate as:" - "Application".
3.) Quit all running PageGate Applications (Server, Admin, Client, Monitor)
4.) Install the latest PageGate Server over your existing installation.
5.) Restart PageGate Server.
6.) Switch PageGate's run style back to a "Windows NT Service" (recommended) by opening PG Admin and selecting "Program" - "Settings" - "Run PageGate as:" - "Windows NT Service".
7.) After the run style is switched, try running the report again. If the issue persists, please send an e-mail to forumsupport@notepage.com . |
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rszkolni
Joined: 04 May 2004
Posts: 3
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| Posted: Wed May 05, 2004 11:31 am Post subject: |
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I quickly tried this on a test system by installing our 4.0.0.2 version of the pgadmin and copying over our .mdb. Verified it doesn't work and then upgraded in place. Reran the report. Result - the report worked!
So I'll do the upgrade on our real system and will contact if something doesn't work.
Thanks for the quick response.
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