NotePage, Inc. Forum Index

How do I send a text message to a Helio Phone?

 
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> General Questions and Announcements
View previous topic :: View next topic  
Author Message
Dpavlik



Joined: 29 Aug 2006
Posts: 4

PostPosted: Thu Apr 17, 2008 8:24 am    Post subject: How do I send a text message to a Helio Phone? Reply with quote

I have tried sending text messages to a Helio phone and it hasn't been successful. Can you help me? I have tried various protocols and addresses but they haven't worked. HELP!!!


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4368

PostPosted: Thu Apr 17, 2008 8:29 am    Post subject: Reply with quote

We need a little more information. What addresses have you used and which protocol and address are you currently using?



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
Dpavlik



Joined: 29 Aug 2006
Posts: 4

PostPosted: Thu Apr 17, 2008 8:37 am    Post subject: Reply with quote

Currently I use SNPP with Nextel, Verizon pagers, & SBC, WCTP with Arch pagers, and SMTP with Cingular and Verizon wireless. I also piggyback off of the cingular SMTP T-Mobil & US Cellular. I have been unsuccessful in getting to the Helio phone with any protocol. I have tried SMTP #@myhelio.com, #@finawireless.com, & #@wikiam.com- none of them worked. I looked for a SNPP address but couldn't find one.


Back to top
View user's profile
Tech Support



Joined: 25 Aug 2003
Posts: 4368

PostPosted: Thu Apr 17, 2008 8:49 am    Post subject: Reply with quote

Hmm.... unfortunately, I don't know much about Helio or their connection addresses. From what I've been able to find, it doesn't look like they support SNPP, WCTP, or TAP and the information I have been able to find in regards to SMTP has been with regards to configuring one of their devices to check an email address. I could be wrong, in fact I hope I am, but it doesn't look like Helio supports SMTP directly to the device, it looks like the device has to be configured to check a third party email address and then messages can be sent to the device via that email address.



_________________
Tech Support
support@notepage.com
http://www.notepage.net
Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Thu Apr 17, 2008 9:42 am    Post subject: Reply with quote

Helio does not support SNPP - all Helio phones are issued an email address upon activation ( 10digit#@myhelio.com)



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
Dpavlik



Joined: 29 Aug 2006
Posts: 4

PostPosted: Thu Apr 17, 2008 9:53 am    Post subject: Reply with quote

I have tried using SMTP with the 10digit #@myhelio.com and it didn't work. I will try to contact Helio and ask that they set up the phone to accept the messages from our address and see if that works. We'll see.


Back to top
View user's profile
OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Thu Apr 17, 2008 9:59 am    Post subject: Reply with quote

Doesn't work as in FAILS or does not get to the phone? What package are you using (PageGate, NotePagerPro, etc)?



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Back to top
View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
Dpavlik



Joined: 29 Aug 2006
Posts: 4

PostPosted: Thu Apr 17, 2008 10:05 am    Post subject: Reply with quote

It doesn't work as in notePager Pro says it was successful but the phone never receives the message.


Back to top
View user's profile
Donb01



Joined: 05 Dec 2007
Posts: 48
Location: Manitowoc, WI

PostPosted: Thu Apr 17, 2008 2:36 pm    Post subject: Reply with quote

Can you send messages from your regular E-mail account just like you would E-mail anyone else? If so, look at your settings there and migrate them to NotePager. See if that helps. If you can't send a plain old E-mail to the phone from a working E-mail address then it is a problem at the provider or with the phone.


Back to top
View user's profile Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    NotePage, Inc. Forum Index -> General Questions and Announcements All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin