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port in use or do not exist

 
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richer



Joined: 23 Feb 2017
Posts: 1
Location: china

PostPosted: Thu Feb 23, 2017 3:11 am    Post subject: port in use or do not exist Reply with quote

problem:we can not find the port com1 ,and can not find tool-setup-modem.

we used notepage pro 5.0.6,
we operating system are windows 2012 r2 ;

error list :
========================================
2017-02-14 20:21:45 Start connection to carrier: BJsolarwinds
2017-02-14 20:21:45 Connect using GSMAT protocol
2017-02-14 20:21:45 Setting communication parameters
2017-02-14 20:21:45 Attempting to reset modem
2017-02-14 20:21:45 Sent:AT<CR>
2017-02-14 20:21:48 Attempting to reset modem
2017-02-14 20:21:48 Sent:AT<CR>
2017-02-14 20:21:51 Attempting to reset modem
2017-02-14 20:21:51 Sent:AT<CR>
2017-02-14 20:21:51 Delivery Engine Stopped


2017-02-23 17:10:34 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:34 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:34 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:39 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:39 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:39 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:44 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:44 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:44 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:44 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:44 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:49 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:49 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:49 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:49 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:49 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main


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Tech Support



Joined: 25 Aug 2003
Posts: 3996

PostPosted: Thu Feb 23, 2017 8:57 am    Post subject: Reply with quote

Hm... we'll need to address the 339 error before we can resolve the COM port issue. To restore that broken dll reference, we'll need to install the latest build of NPPv5 overtop of what you have now.

To do so, have a look at our documentation here:
http://www.notepage.net/manuals/notepagerpro/index.html

The specific section you'll want is Installation - Installation Instructions - Windows Vista, 7, 8, Server 2008 and Server 2012 Instructions - Installation by Download.

Once you run through those steps, please let us know if that same error shows up.



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mado



Joined: 17 Apr 2017
Posts: 1

PostPosted: Mon Apr 17, 2017 9:27 am    Post subject: Reply with quote

facing the same problem


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Tech Support



Joined: 25 Aug 2003
Posts: 3996

PostPosted: Mon Apr 17, 2017 9:30 am    Post subject: Reply with quote

If you're running in to the error #339, you'll want to update your copy of NotePager Pro to the latest build. To do so, have a look at our documentation here:
http://www.notepage.net/manuals/notepagerpro/index.html

The specific section you'll want is Installation - Installation Instructions - Windows Vista, 7, 8, Server 2008 and Server 2012 Instructions - Installation by Download.

Once you run through those steps, please let us know if that same error shows up.



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