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abeer
Joined: 02 Sep 2015
Posts: 7
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 Posted: Tue Sep 22, 2015 8:32 am Post subject: Unable to open com1. port in use or does not exist in notepa |
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we connected modem to 2008 R2 server and from notepager pro software its giving this error message: unable to open com1. port in use or does not exist in notepager.
I tried to disable it then enable it from device manager but still the same.
Any advise regarding this?
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Tue Sep 22, 2015 8:34 am Post subject: |
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| If you go in to the Phone and Modem options in Windows, then go under the Modems tab, what devices are listed and what COM ports are they attached to? |
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abeer
Joined: 02 Sep 2015
Posts: 7
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| Posted: Wed Sep 23, 2015 1:23 am Post subject: |
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Under modem tab, there is nothing its empty..
And I tried to add by search, but also after search the list is empty..
Any more help on this please.
Thanks,
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Tech Support
Joined: 25 Aug 2003
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| Posted: Wed Sep 23, 2015 7:42 am Post subject: |
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| Ah, that would be why our software can't access the modem. If it isn't present in the Windows hardware list and has no COM port assigned to it, our software won't be able to access it. |
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abeer
Joined: 02 Sep 2015
Posts: 7
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| Posted: Wed Sep 30, 2015 7:49 am Post subject: |
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HI,
Under phone and modem, its showing : standard 9600 bps modem attached to com1..
But when am tring to test send messege, i found in the log this error: nable to open com1. port in use or does not exist in notepager.
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Wed Sep 30, 2015 7:54 am Post subject: |
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In NotePager Pro go to: Tools->Modem Scan, and then hit the Scan button.
Which COM ports do you get check marks next to? |
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abeer
Joined: 02 Sep 2015
Posts: 7
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| Posted: Wed Sep 30, 2015 7:58 am Post subject: |
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none of them, and if ill do port scan, the check mark for port 80 and 444.
any idea please.
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Wed Sep 30, 2015 8:02 am Post subject: |
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Try going into your Windows Control Panel, then Administrative Tools, and then Services.
Is there a Fax service listed there? If so, is it running? |
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abeer
Joined: 02 Sep 2015
Posts: 7
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| Posted: Wed Sep 30, 2015 8:06 am Post subject: |
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The Fax service not listed.. by the way my windows 2008 R2.
Any idea ? thanks
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abeer
Joined: 02 Sep 2015
Posts: 7
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| Posted: Wed Sep 30, 2015 8:21 am Post subject: |
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Okay I installed Fax servise from server manager role, and I did scan modem but nothing selected.
same error in the log..!!
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Tech Support
Joined: 25 Aug 2003
Posts: 4368
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| Posted: Wed Sep 30, 2015 8:25 am Post subject: |
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I actually wanted to be sure the fax service wasn't running, as it can take control of the modem and not allow other applications to use it.
It looks as if you still don't have a modem setup/working in Windows.
What pager/phone carriers are you planning to deliver messages to? Some carriers don't accept messages via modem, and they have to be sent over the Internet instead.
It is possible that the modem issue may be moot. |
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