NotePage, Inc.

PageGate, NotePager Net and WebGate Support - RE: Pagegate stops processing messages

Author: ozzy870
Posted: Thu Sep 02, 2010 2:35 am (GMT -5)

I will try with UAC disabled to see if makes a difference

Thanks OzCom

PageGate, NotePager Net and WebGate Support - RE: Pagegate stops processing messages

Author: OzCom
Posted: Wed Sep 01, 2010 12:50 pm (GMT -5)

I have seen those symptoms caused by UAC (User Access Control) permissions issues - When PageGate stops the modules as part of the midnight cleanup routine, the services do not have the appropriate permissions to run when the system tries to start them
_________________
Aaron D. Osgood
Streamline Solutions, LLC
Falmouth, ME
TEL: 207-781-5561

AOsgood@streamline-solutions.net
http://www.streamline-solutions.net

PageGate, NotePager Net and WebGate Support - RE: Error Printing Group Report

Author: Tech Support
Posted: Wed Sep 01, 2010 11:56 am (GMT -5)

Ok, that seems to be the correct version. Perhaps there is some sort of corruption in their database file.

Could you zip up a copy of their pagegate.mdb file and send it along to support@notepage.com, and we will take a look at it.

The pagegate.mdb file is in the c:\program file\pagegate folder by default, but they can choose to put it somewhere else too. If the datestamp on the pagegate.mdb file in their program folder isn't recent, try searching the system for the file in other locations.
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: Error Printing Group Report

Author: 911tech
Posted: Wed Sep 01, 2010 11:46 am (GMT -5)

It is version 4.0.0.96

PageGate, NotePager Net and WebGate Support - RE: Error Printing Group Report

Author: Tech Support
Posted: Wed Sep 01, 2010 11:35 am (GMT -5)

Can you find out what version of the PG Admin program they are running?

Best way is to browse into the PageGate program folder, right-click on pgadmin.exe and choose 'Properties' from the menu.
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: Pagegate stops processing messages

Author: ozzy870
Subject: Files Sent
Posted: Wed Sep 01, 2010 11:27 am (GMT -5)

Have Zipped and sent files

Thankyou

PageGate, NotePager Net and WebGate Support - Error Printing Group Report

Author: 911tech
Subject: Error Printing Group Report
Posted: Wed Sep 01, 2010 11:25 am (GMT -5)

We have a customer who is trying to print the group report in PageGate 4.0

When trying to print the following error is received:

PG Admin Fatal Error
Excessive database error: 3021 No current record. in Procedure: frmPrintPreview GroupListReport Program Halted

Any suggestions on correcting this?

Thanks,
Matt

PageGate, NotePager Net and WebGate Support - RE: Pagegate stops processing messages

Author: Tech Support
Posted: Wed Sep 01, 2010 7:11 am (GMT -5)

Can you zip all the .log files in the c:\PageGateData\Logs folder and send them along to support@notepage.com?

We will take a look and see what's up.
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

PageGate, NotePager Net and WebGate Support - Pagegate stops processing messages

Author: ozzy870
Subject: Pagegate stops processing messages
Posted: Wed Sep 01, 2010 4:59 am (GMT -5)

At least once a day the system stops and all can see in log is following message

Unable to synchronize time with scheduler. Using local time.

Then a series of pings

Cant find any reason for it

Restart modules and all ok

Pagegate is running on Windows 7 platform

PageGate, NotePager Net and WebGate Support - RE: PageGate 5.0 Get Ascii not parsing folder

Author: rellis73
Posted: Mon Aug 30, 2010 9:53 am (GMT -5)

Problem fixed. It was because of the local admin account of the server did not have network access. I changed it to a domain account with network access and all is right with the world.

Thanks!
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Rick Ellis
Lincoln County Sheriff's Office

PageGate, NotePager Net and WebGate Support - RE: PageGate 5.0 Get Ascii not parsing folder

Author: rellis73
Posted: Mon Aug 30, 2010 9:41 am (GMT -5)

It was set to the System Account and when that didn't work we changed it to the an admin account of the local box. I wonder if that is why it can't get across the network. Let me try an account that has network access.
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Rick Ellis
Lincoln County Sheriff's Office

PageGate, NotePager Net and WebGate Support - RE: PageGate 5.0 Get Ascii not parsing folder

Author: Tech Support
Posted: Mon Aug 30, 2010 9:29 am (GMT -5)

If you go into the properties of the actual PageGate GetAscii service and go under the Log On tab, is it set to log on as a specific account or is it set to use the System Account?
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: PageGate 5.0 Get Ascii not parsing folder

Author: rellis73
Posted: Mon Aug 30, 2010 9:08 am (GMT -5)

We are running the upgrade as a service.

The directories are network paths such as:
\\servername\PageFiles

The GetASCII module is green and running.
_________________
Rick Ellis
Lincoln County Sheriff's Office

NotePager 32 & NotePager Pro Support - RE: Verizon phone recieving problem

Author: Tech Support
Posted: Mon Aug 30, 2010 9:08 am (GMT -5)

I'd guess that the solution had something to do with the ISP contacting Verizon or something like that. When you're using a mail server, through our program or through Outlook, if messages are getting filtered and not going through, it's normally because your ISP or Mail Host has a bad MTA record (or is flat-out on a blacklist) with one of the major Cel Phone carriers' SMTP to SMS hosts.
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

NotePager 32 & NotePager Pro Support - RE: Verizon phone recieving problem

Author: rsullivan
Posted: Mon Aug 30, 2010 8:46 am (GMT -5)

I believe we are on the ISP's server. We had a similiar problem with this on another notificaion system, but i don't know how it was resolved. I will check into that but it was something with the software provider we are using. They initially said it was something on the carriers side, but it wasn't.