NotePage, Inc.

PageGate, NotePager Net and WebGate Support - RE: PageGate Server issue

Author: pitg
Subject: Re: PageGate Server issue
Posted: Fri Jul 25, 2008 7:36 pm (GMT 0)

[quote="NotePage Sales"]You may also want to upgrade from PageGate v4 to v5 for $100.00. Download a free evaluation of PageGate v5 software (2 recipients enabled and restart every 3-5 days), upgrade instructions and new features are listed at http://www.notepage.net/pagegate-v5.htm[/quote]

I can understand an upgrade but this is a server in place for over 2 years, 2 recipients enable just probally won't cut it eh? lol.

PageGate, NotePager Net and WebGate Support - RE: Restrict access to reports in PG v4.0 client

Author: NotePage Sales
Posted: Fri Jul 25, 2008 7:08 pm (GMT 0)

PageGate v4 can be upgraded to v5 for $100.00. Download a free evaluation of PageGate v5 software (2 recipients enabled and restart every 3-5 days), upgrade instructions, and new features are listed at http://www.notepage.net/pagegate-v5.htm. The upgraded v5 Registration Key is needed to fully register PageGate v5 software.
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NotePage Sales

PageGate, NotePager Net and WebGate Support - RE: Restrict access to reports in PG v4.0 client

Author: Tech Support
Posted: Fri Jul 25, 2008 7:04 pm (GMT 0)

Unfortunately, not with version 4. It is possible with version 5.
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PageGate, NotePager Net and WebGate Support - RE: Restrict access to reports in PG v4.0 client

Author: cooperl
Posted: Fri Jul 25, 2008 7:02 pm (GMT 0)

The client password in the admin program only requires the user to login to the client. Is there a way to remove the reports button like the logs button or to require a login to run just the reports from the client??

PageGate, NotePager Net and WebGate Support - RE: Restrict access to reports in PG v4.0 client

Author: Tech Support
Posted: Fri Jul 25, 2008 6:02 pm (GMT 0)

Open the PageGate Admin on the Server itself (don't do this from a workstation) and go to the Program - Security section. Once there, enter a Master and a Client password and that should enable it.
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PageGate, NotePager Net and WebGate Support - RE: Restrict access to reports in PG v4.0 client

Author: cooperl
Posted: Fri Jul 25, 2008 5:46 pm (GMT 0)

What is the procedure to enable client security?

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: lpearl
Posted: Fri Jul 25, 2008 3:56 pm (GMT 0)

Nothing for pagegate either. Sorry about that, Orion pointed me to your guys. I have a feeling the info about how Exchange is fwding the emails will lead me to the answer.
Thanks again.

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: Tech Support
Posted: Fri Jul 25, 2008 3:36 pm (GMT 0)

That's what it looks like but just to be sure, search the heard drive for pagegate.exe and let us know if you find anything. If not, the messaging is actually coming from Orion and you're not using NotePager Pro or PageGate to deliver the messages.
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Tech Support
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http://www.notepage.net

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: lpearl
Posted: Fri Jul 25, 2008 3:26 pm (GMT 0)

I searched for npp.exe, and it's not on the server I'm looking on. But Orion is definitely installed on that server. There's no Progam group for NPP either. Is it possible that Orion has internal paging that we're using and not using NotePage at all?

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: Tech Support
Posted: Fri Jul 25, 2008 2:52 pm (GMT 0)

This may sound like an odd request but, if you would, please search your hard drive for a file called npp.exe - that's the main executable from our program. Once you find it, run it and that should run our program.

Also, you could check the Start Menu in Windows for a NotePager Pro program group? If it's installed, it should be there.
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Tech Support
forumsupport@notepage.com
http://www.notepage.net

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: lpearl
Posted: Fri Jul 25, 2008 2:47 pm (GMT 0)

I'm really sorry, but I can't even find the program. I go into the system monitor (Orion Network Performance Monitor) and click the blue triangle alerts button to get to the alerts settings. Any idea how to get the log info from that?
Thanks

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: Tech Support
Posted: Fri Jul 25, 2008 2:38 pm (GMT 0)

Ah, if you would then, do this for me:

1) Open NotePager Pro.

2) Go to View - Dialer Log.

3) Click on the Clipboard button.

4) Open your email program.

5) Send the message to support at notepage dot com

6) Put Forum Dialer Log in the subject line.

7) Make sure your cursor is in the body of the message and hit Ctrl+V on your keyboard.

Send that to me, please
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: Tech Support
Posted: Fri Jul 25, 2008 2:37 pm (GMT 0)

Tangentally, the UTF-8 in the message you did receive is indicative that you may be trying to send HTML formatted messages... either that or your Exchange server has an 'auto' add-in that it puts in messages (This message is private and should only be read by blah blah blah and will self destruct after ten seconds, that sort of thing). It's kind of why I want to see the connection log, I need to know if NPP is trying to pass any strange formatting or if it's handing the message to your Exchange server as regular, plain text. If it is, that would mean that the extra formatting and 'garbling' may be coming from Exchange trying to send html/rtf formatted messages to a plain text device.
_________________
Tech Support
forumsupport@notepage.com
http://www.notepage.net

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: lpearl
Posted: Fri Jul 25, 2008 2:35 pm (GMT 0)

Tech Support wrote:

If you would, please email the c:\program files\notepager pro\npp.log file to support at notepage dot com. I'd like to have a look at what's actually being transmitted from NPP.

I don't have that file or folder. It's part of an Orion Solarwinds install, if that makes a difference.
As for interference, we receive the test pages from Orion perfectly well, as well as voicemail notifications.
Thanks for the quick replies!

NotePager 32 & NotePager Pro Support - RE: Pager receiving gibberish

Author: OzCom
Posted: Fri Jul 25, 2008 2:24 pm (GMT 0)

Is this happening on all pagers or just 1? If it is just one, it is probably an RF interference issue. The radio receiver in the pager is a very low power unit and is easily knocked slightly off frequency (often by being dropped). RF Interference can also be caused by electronic equipment between the pager and the transmitting tower (ever heard your PC's speakers buzzing right before your cell phone rings? This is a symptom of RF interference))
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