NotePage, Inc.

NotePager Pro Support - RE: Message failed to send

Author: Tech Support
Posted: Wed May 07, 2025 9:42 am (GMT -5)

If you would, post the log for us:

1) Open NPP

2) Go to View - Activity Log

3) Click the 'Clipboard' button

4) Paste that into a reply post for us, please.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

General Questions and Announcements - AT&T is ending support for public Email-to-SMS gateways

Author: Tech Support
Subject: AT&T is ending support for public Email-to-SMS gateways
Posted: Wed May 07, 2025 9:41 am (GMT -5)

AT&T is ending their support for Email-to-SMS through the following gateways on June 17, 2025:
txt.att.net
mms.att.net
txt.firstnet-mail.com
mms.firstnet-mail.com

In the leadup to that, they've effectively stopped supporting those gateways and messaging has become increasingly unreliable in the leadup to the shutdown.

As a result, public safety related organizations will definitely want to register for the Firstnet Messaging portal, which will allow them to send SMS to any of their AT&T first responders with a method far more efficient and reliable than email/SMTP.

To explain a bit, dispatch centers can get whitelisted for access to AT&T's Firstnet Messaging gateway at https://messaging.firstnet.com and they're then allowed to add all of their AT&T/Firstnet recipients to their users list so they're allowed to message them.

If they don't already have a Firstnet account, they can start the process here: https://www.firstnet.com/signup/

To our knowledge, there aren't any free solutions that can send to all carriers. There are paid solutions like ClickSend, Twilio, RingCentral and many other SMS APIs. These companies provide a secure online host and them can configure PageGate to route their traffic through their service and they charge a nominal per message fee to do so.

From our experience with other dispatch centers, though, if them register with the Firstnet messaging system, them should be given the ability to add any AT&T phone number to the Firstnet system so them can message any of their first responders on AT&T or with a Firstnet registered device through their priority gateway since they're doing away with their public gateway option.

On a somewhat related note, Verizon offers dispatch centers free access to their enterprise messaging platform so them can message their Verizon first responders through their priority system as well and I would definitely recommend investigating that, if them don't already have access. These priority SMS delivery systems are incredibly fast and reliable, especially compared to SMTP/email in an era where the carriers are trying to shut their old Email-to-SMS systems down.

For non-emergency management and public sector folks reading this, unfortunately, there will be no more free, public methods of sending SMS to AT&T phones after June 17, 2025 that we are currently aware of.

You will have to use a paid method of delivery, like cellular hardware, a business messaging gateway or an SMS API, and we're quite happy to say that PageGate supports all of those methods.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

General Questions and Announcements - RE: AT&T

Author: Tech Support
Posted: Wed May 07, 2025 9:38 am (GMT -5)

Unfortunately, AT&T is ending their support for Email-to-SMS through the following gateways on June 17, 2025:
txt.att.net
mms.att.net
txt.firstnet-mail.com
txt.firstnet-mail.com

In the leadup to that, they've effectively stopped supporting those gateways and messaging has become increasingly unreliable in the leadup to the shutdown.

As a result, you'll definitely want to register for the Firstnet Messaging portal, which will allow you to send SMS to any of your AT&T first responders with a method far more efficient and reliable than email/SMTP.

To explain a bit, you, the dispatch center/sender, gets whitelisted for access to their Firstnet Messaging gateway at https://messaging.firstnet.com and you're then allowed to add all of your AT&T/Firstnet recipients to your users list so you're allowed to message them.

If you don't already have a Firstnet account, you can start the process here: https://www.firstnet.com/signup/

To our knowledge, there aren't any free solutions that can send to all carriers. There are paid solutions like ClickSend, Twilio, RingCentral and many other SMS APIs. These companies provide a secure online host and you can configure PageGate to route your traffic through their service and they charge a nominal per message fee to do so.

From our experience with other dispatch centers, though, if you register with the Firstnet messaging system, you should be given the ability to add any AT&T phone number to the Firstnet system so you can message any of your first responders on AT&T or with a Firstnet registered device through their priority gateway since they're doing away with their public gateway option.

On a somewhat related note, Verizon offers dispatch centers free access to their enterprise messaging platform so you can message your Verizon first responders through their priority system as well and I would definitely recommend investigating that, if you don't already have access. These priority SMS delivery systems are incredibly fast and reliable, especially compared to SMTP/email in an era where the carriers are trying to shut their old Email-to-SMS systems down.

For non-emergency management and public sector folks reading this, unfortunately, there will be no more free, public methods of sending SMS to AT&T phones after June 17, 2025 that we are currently aware of.

You will have to use a paid method of delivery, like cellular hardware, a business messaging gateway or an SMS API, and we're quite happy to say that PageGate supports all of those methods.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

NotePager Pro Support - Message failed to send

Author: Goostake
Subject: Message failed to send
Posted: Wed May 07, 2025 9:37 am (GMT -5)

_________________
CND
https://geometrydashs.io

General Questions and Announcements - AT&T

Author: kdent
Subject: AT&T
Posted: Wed May 07, 2025 9:13 am (GMT -5)

For some reason, our people with AT&T phones are no longer receiving their messages through page gate. Do we need to do something different?

Katrina Dent
911 Director
McDuffie County Sheriff's Office
Thomson, GA

NotePager Pro Support - RE: Having trouble any tips?

Author: Tech Support
Posted: Wed May 07, 2025 7:36 am (GMT -5)

Do you have access to any cellular hardware or a carrier enterprise delivery system like AT&T, Verizon or T-Mobile's business messaging gateway?
_________________
Tech Support
support@notepage.com
http://www.notepage.net

NotePager Pro Support - RE: Using notepagerPro in a different computer

Author: Tech Support
Posted: Wed May 07, 2025 7:35 am (GMT -5)

You'll want to transfer the NotePager Pro database, which is a file named 'npp.mdb' that usually lives either in the NotePager Pro program directory or in C:\ProgramData\NotePage\NotePager Pro\5.0

You'll want to copy the file from that location on the old system and paste it into the same location on the new system after reinstalling NotePager Pro.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

NotePager Pro Support - Using notepagerPro in a different computer

Author: Rumant
Subject: Using notepagerPro in a different computer
Posted: Wed May 07, 2025 4:14 am (GMT -5)

When I originally bought NotePager Pro, I understood it wasn't licensed for use on multiple computers. Now that I'm getting rid of my old Windows 98 machine and moving to a new Windows 10 128-bit system, what exactly do I need to do to transfer the software? Specifically, which files should I move or back up?
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Love is forever!!
https://blockblastadventure.com

NotePager Pro Support - Having trouble any tips?

Author: Hernight
Subject: Having trouble any tips?
Posted: Tue May 06, 2025 11:44 pm (GMT -5)

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Catherine Mendoza
https://fallguysonline.com

PageGate Support - RE: PageGate requiring Authentication

Author: Tech Support
Posted: Thu May 01, 2025 3:08 pm (GMT -5)

If you would, please email us the full set of logs from the server so we can cross-reference a few things.

To find the log location:
1) Open PG Admin

2) Go to Program - Settings

3) Make a note of the Log Directory's location

Email the text files in that folder to support at notepage dot com

Thanks!
_________________
Tech Support
support@notepage.com
http://www.notepage.net

PageGate Support - PageGate requiring Authentication

Author: mcguffin
Subject: PageGate requiring Authentication
Posted: Thu May 01, 2025 2:49 pm (GMT -5)

In our SMPTin logs, I am seeing this message when our SolarWinds server tries to send alert emails to PageGate. We do not have it configured to require auth so I am unsure why we are seeing this message. SolarWinds is reporting a "Socket connection was aborted by remote host."

5/1/2025 3:35:58 PM > 530 Authentication required to relay
5/1/2025 3:35:58 PM > 221 PageGate SMTP Server Disconnected
5/1/2025 3:35:58 PM < SMTP Connection Disconnected

Is it possible to disable authentication to PageGate or is this where this problem exists.

General Questions and Announcements - RE: Addressing Email to SMS Delivery Issues

Author: Tech Support
Posted: Mon Apr 28, 2025 12:40 pm (GMT -5)

Emergency management related organizations (Fire department, police department, ambulance service, etc) can generally get access to the Firstnet Messaging portal (https://messaging.firstnet.com) to message their AT&T first responders free of charge. We've seen the same hold true for Verizon, though it's important to note in both cases that the carrier only provides free access to send 'in-house' messages and still charge to send cross-carrier traffic.

Unfortunately, AT&T's move will leave non-EMS and public sector related entities out in the cold as far as free messaging.

There will only be paid methods of delivery available to get an SMS to an AT&T phone from a computer starting June 18, 2025.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

General Questions and Announcements - RE: Addressing Email to SMS Delivery Issues

Author: claytpn
Posted: Mon Apr 28, 2025 11:53 am (GMT -5)

Yes, we are very concerned because we use AT&T heavily. Is the #2 option even going to be possible?

General Questions and Announcements - RE: Addressing Email to SMS Delivery Issues

Author: Tech Support
Posted: Mon Apr 28, 2025 11:42 am (GMT -5)

Yes, though we've recently learned that AT&T is planning on abandoning support for SMTP/Email-to-Text entirely on June 17, 2025.

We also suspect that all major carrier will start abandoning support for the protocol soon but Verizon, T-Mobile and US Cellular haven't given any clear dates or sent out any notices, yet.
_________________
Tech Support
support@notepage.com
http://www.notepage.net

General Questions and Announcements - RE: Addressing Email to SMS Delivery Issues

Author: claytpn
Posted: Mon Apr 28, 2025 11:32 am (GMT -5)

Is this post still valid?