NotePage, Inc.

PageGate, NotePager Net and WebGate Support - RE: control the sender email address for a email carrier

Author: Tech Support
Posted: Fri May 24, 2013 2:31 pm (GMT -5)

What Operating System are you using and are you logged in to Windows as an Administrator when you make that change?
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PageGate, NotePager Net and WebGate Support - RE: control the sender email address for a email carrier

Author: dpache
Subject: Problem with the application
Posted: Fri May 24, 2013 1:51 pm (GMT -5)

Hi dear support,

we 've got a problem with this procedure. With our version 5.0, the configuration doesn't seem to be considered. We can configure effectively the address. The parameter is fonctionnal until we close the client GUI. When we reopen it, the "sender's name" parameter is back to %LOGIN_NAME%.

We controlled too the state of the register and the key Sender in
[HKEY_CURRENT_USER\Software\NotePage\NotePagerNet] is well valued. So the issue seems to be into the client GUI.

Do you have a explanation and a solution to our problem?

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: mwaters
Posted: Fri May 24, 2013 10:06 am (GMT -5)

@OzCom-Right now I am just trying the right-click recipient and Send Message function. If this works the way we want it to, messages will be derived from out CAD dispatch software, which is how they are now for normal pages out to cell phones or physical pagers.

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: mwaters
Posted: Fri May 24, 2013 10:04 am (GMT -5)

Ok, here are how my connectors are configured. There are four of them.

Connector 1:
Init String: {Auto}
Dialing Prefix: [BLANK]
Dedicated Carrier: {none}
Serial Port: 0
Direct Connect: Not checked

Connector 2:
Init String: {Auto}
Dialing Prefix: [BLANK]
Dedicated Carrier: DirectComm2
Serial Port: 2
Direct Connect: Checked

Connector 3:
Init String: {Auto}
Dialing Prefix: [BLANK]
Dedicated Carrier: DirectComm3
Serial Port: 3
Direct Connect: Checked

Connector 4:
Init String: {Auto}
Dialing Prefix: [BLANK]
Dedicated Carrier: {none}
Serial Port: 0
Direct Connect: Not checked

According to the PGMonitor, Connector1 is doing most of the work with 4047 good/10 bad, Connector2 has 1/0, Connector3 is 0/0, and Connector 4 is 312/2.

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: OzCom
Posted: Fri May 24, 2013 10:01 am (GMT -5)

How are you creating the messages? (guiCLIENT, getASCII,etc)
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PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: Tech Support
Posted: Fri May 24, 2013 9:57 am (GMT -5)

Based on what you've posted, yes, the carrier settings do appear accurate. As for how to get the traffic to leave the system, the traffic has to go over one of the connectors, so make sure at least one of your connectors has no dedicated carrier set and make sure that your RawTCP carrier is NOT set as the dedicated carrier on an inactive connector.
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http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: mwaters
Posted: Fri May 24, 2013 9:54 am (GMT -5)

Do my Carrier setting seem correct? How do I get my messages to this IP address to get out of the queue?

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: Tech Support
Posted: Fri May 24, 2013 9:49 am (GMT -5)

We haven't had a client attempt anything similar either, so simplistic questions are a good place to start. What you should be able to do is send those simple number sequences, yes, as long as the receiving side of things can interpret what's being passed.
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http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: mwaters
Posted: Fri May 24, 2013 9:09 am (GMT -5)

I reconfigured my test recipient as you suggested. The relay controller only needs to see values like 254 30. If I can send phone numbers via a page, shouldn't I be able to send simple numbers as well like this? I am also asking the relay control vendor for assistance with their side of this. I have not attempted anything like this before so I apologize if I am asking simplistic questions.

Even with the changes, the messages get scheduled but remain stuck in the queue.

PageGate, NotePager Net and WebGate Support - RE: RawTCP data to relay controller

Author: Tech Support
Posted: Fri May 24, 2013 8:30 am (GMT -5)

With regards to the messages not being delivered, you'll want to set one of the Serial 0 connectors to have no dedicated carrier. The dedicated carrier setting tells the connector it should never handle traffic for any other carrier except for the one specified.

With regards to the setup, go in to the settings of the recipient and uncheck Alpha and Drop non-printable characters, then put a check in Don't send From.

The hardest part you're going to run into is that PageGate sends character data, no values. So, you'll will have to send the character equivalent of each decimal value you want to send.
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http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RawTCP data to relay controller

Author: mwaters
Subject: RawTCP data to relay controller
Posted: Thu May 23, 2013 4:14 pm (GMT -5)

Is it possible for Pagegate to send certain RawTCP decimal/hexadecimal bytes to an Internet connected device such as a relay controller? I have a relay controller for a fire station that will turn on/off several items. This controller can be made to do things if it receives correct decimal or hexadecimal values from an Internet connected system like Pagegate.

We have four connectors, two of which are set to serial 0 which I believe should allow for Internet access. I have also created a new Carrier, using RawTCP, that identifies the controller with its IP address and TCP port. I also created a new recipient and set its Carrier to be the new one I created earlier. I am not sure what, if anything, I should put in for the ID/PIN field in this new user.

Attempts to send a message to this user result in nothing other than the message being queued, which I must manually delete since they won't go anywhere.

Any guidance would be greatly appreciated. Thanks!

PageGate, NotePager Net and WebGate Support - RE: Part of Message Being Sent as Subject

Author: VerdugoFire
Posted: Wed May 22, 2013 2:37 pm (GMT -5)

That worked! Thank you.

PageGate, NotePager Net and WebGate Support - RE: Part of Message Being Sent as Subject

Author: Tech Support
Posted: Wed May 22, 2013 2:22 pm (GMT -5)

Bear in mind that almost every receiving SMTP server out there will filter messages without a subject as spam. So, we accounted for that in PageGate version 6 by always passing a subject parameter when it was requested by the receiving server.

If you want the subject to always be the same thing, though, what we can do is create a subject template that tells PageGate never to use anything other than what you've specified. To do that:

1) Open NotePad.

2) Enter what you want the subject line to say.

3) Go to File - Save As.

4) Change in to the PageGate program directory.

5) Change the Files of Type to All Files so Notepad doesn't stick a .txt on the file extension.

6) Name the file global.stp and save it.

7) Stop and start the PageGate services.

After you apply that template, the only thing that will ever be sent for the subject line is what you entered in to that file.
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Tech Support
support@notepage.com
http://www.notepage.net

PageGate, NotePager Net and WebGate Support - RE: Part of Message Being Sent as Subject

Author: VerdugoFire
Posted: Wed May 22, 2013 2:16 pm (GMT -5)

At this point, I've checked the "Send Subject" under the Recipient and it is still hapenning. I then Unchecked "Send Subject" and it is still hapenning.

I opened the User table and all Users have "Send Subject" set to zero.

PageGate, NotePager Net and WebGate Support - RE: Part of Message Being Sent as Subject

Author: VerdugoFire
Posted: Wed May 22, 2013 1:41 pm (GMT -5)

Oh, it's on the Recipient, found it. It was unchecked so I am checking it.