SMTP configurations vary from network to network. Some
networks allow direct SMTP over port 25, others require
that you relay traffic.
To determine which variety of SMTP is available to
you, there is a connection test you'll need to run that
requires the Telnet Client to be enabled in Windows.
If you use Windows XP or Server 2003, the Telnet Client
is enabled by default.
If you use Windows Vista, 7, 8/8.1, Server 2008 or
Server 2012, you will need to enable the Telnet Client.
Here's how to enable the Telnet Client in Windows
Vista, 7 or Windows 8/8.1:
1) In Windows, open the Control Panel.
2) In the upper right hand portion of the Control Panel,
set "View by" to Small Icons.
3) In the Control Panel, open Programs and Features.
4) On the left hand side, click on "Turn Windows Features
on/off"
5) Put a check next to Telnet Client.
6) Click on OK.
Here's how to enable the Telnet Client in Server
2008 or Server 2012:
1) In Windows, open the Server Manager.
2) On the left hand side, click on Features.
3) On the right hand side, click on Add Feature.
4) In the Features list, put a check next to Telnet
Client.
5) Click on Next.
6) Click on Install.
After the telnet client has been enabled, this
is the port test you'll want to run:
1) In Windows, run a Command Prompt.
2) In the Command Prompt, type the following and hit
enter:
telnet smtp-bb.vtext.com 25
If port 25 is open and there are no outstanding issues
with the public IP address the system sits behind, you'll
receive a 220 response. This is the best possible response
you can receive.
If port 25 is open but there is an outstanding issue
with the public IP the system sits behind, you'll receive
a 554 or a 421 rejection notice. This indicates that
your public IP is on a blacklist, so you will need to
determine which blacklists you're on. To do that, from
the computer running the software, go to www.whatismyipaddress.com
and get your public IP. Then click on the Blacklist
Check option at the top of the page and run the test.
Any list that has a red ! next to it is a list the IP
address is on, so you'll want to go to each of those
links and go through their provided lookup and removal
steps. Once your IP is off of those blacklists, you
can use direct SMTP from that system.
If port 25 isn't open at all, you'll receive a response
that says "Unable to establish a connection to the host
on port 25".
If port 25 isn't open, you may be able to have it opened
but you will need to speak with your IT staff or internet
service provider's tech support.
If port 25 is open, you can use the direct method of
delivery.
If port 25 is closed, you must relay your traffic through
an SMTP server and you will need to contact your local
IT staff or internet service provider's tech support
and ask them the following questions:
1) What SMTP Server can you use?
2) What port should you connect to that server on?
3) Does that server require authentication?
3a) If the server does require authentication, what
styles of authentication are supported and what username
and password should you use to authenticate with?
If you use NotePager Pro and port 25 is open,
this is what you'll want to do:
1) Open NotePager Pro.
2) Go to Carriers - Edit.
3) Highlight your Verizon carrier and click on Edit.
4) Set the following:
Protocol: SMTP
Local Domain: Set this to your email domain, or the
part of your email address after the @. This value MUST
be your email domain and should not be set to any other
value.
5) Select Deliver Directly to Destination Server and
enter your primary and secondary DNS entries in to the
box provided.
6) Click on Apply.
7) Close the Edit Carrier List.
8) Go to Tools - Settings - General.
9) Make sure that you have a value in the Sender's
Name field. The Sender's Name can be any alphanumeric
sequence but cannot include special characters or spaces.
10) Click on Apply.
11) You will need to go in to the settings of every
recipient tied to the Verizon carrier and enter 10digitcel@vtext.com
(ex;7818290500@vtext.com) in the Email To field.
If you use NotePager Pro and you must relay your
traffic through an SMTP server that supports AUTH, PLAIN
or CRAM-MD5 authentication, this is what you'll want
to do:
1) Open NotePager Pro.
2) Go to Carriers - Edit.
3) Highlight your Verizon carrier and click on Edit.
4) Set the following:
Protocol: SMTP
Local Domain: Set this to your email domain, or the
part of your email address after the @. This value MUST
be your email domain and should not be set to any other
value.
5) Select "Deliver through local mail server"
6) In the Relay Server field, enter the SMTP server
address.
7) In the Password field, enter the required username
and password, separated by a pipe. For example: username@maildomain.here|Password
8) Click on Apply.
9) Close the Edit Carrier List.
10) Go to Tools - Settings - General.
11) The Sender's Name MUST match the authentication
account name.
12) Click on Apply.
13) You will need to go in to the settings of every
recipient tied to the Verizon carrier and enter 10digitcel@vtext.com
(ex;7818290500@vtext.com) in the Email To field.
If you use NotePager Pro and you must relay your
traffic through an SMTP server that requires SSL or
TLS authentication, you will need to upgrade to our
server based platform, PageGate. Please contact our
Sales Department at sales@notepage.com for more information.
If you use PageGate version 7 and port 25 is
open, this is what you'll want to do:
1) Open the PageGate Admin.
2) Go in to the Settings of your Verizon carrier.
3) Set the following:
Protocol: SMTP Carrier
Domain: vtext.com
Port: 25 Max
Chars: 160
4) Click on Apply.
5) Go to the Program - Template section.
6) In the Settings template on the right hand side,
set this variable:
InternetDomain = Your Email Domain
Example: InternetDomain = youremaildomainhere.com
7) Click on Apply.
If you use PageGate and you must relay your traffic
through an SMTP server, this is what you'll want to
do:
1) Open the PageGate Admin.
2) Go in to the Settings of your Verizon carrier.
3) Set the following:
Protocol: SMTP Carrier
Domain: vtext.com
Port: Set this to the port and SSL/TLS method required
by your SMTP Server
Max Chars: 160
4) Click on Apply.
5) Go to the Advanced sub-section of your Verizon
carrier.
6) Select "Deliver through local/ISP mail server" and
enter the SMTP Server address in the Relay Server field.
7) Enter your authentication credentials in the username
and password fields.
8) Click on Apply. 9) Go to the Program - Template
section.
10) In the Settings template on the right hand side,
set this variable:
InternetDomain = Your Email Domain
Example: InternetDomain = youremaildomainhere.com
11) Click on Apply.
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