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Company
Name: Compaq Business Continuity Solutions UK
Address: www.compaq.com
Business Description: A business unit that resides
within the Compaq Global Services organisation. The
business unit "Compaq Business Continuity Solutions"
is a UK based disaster recovery business that provides
contracted Compaq customers with facilities, computer
equipment, networking and technical expertise in the
event of disasters and for planned test exercises.
White Paper: Compaq Business Continuity Solutions
(BCS) uses PageGate to contact technicians. BCS is a
24x7 operation 365 days per year. Two technical consultants
are on call at any one time ready to respond to Compaq's
UK customer base. In the event of that a Compaq customer
invokes service via a central call desk, staff then
pages the Compaq UK Group Pager number. The consultants
respond immediately by contacting the customer(s) in
question. Compaq uses Pagegate to automate the on-call
rota so each Monday morning at 10:00 Pagegate will send
a message out on the Group Pager number informing all
technical consultants the on-call rota for that week.
In addition each technical consultant has an individual
pager no and if the office need to contact someone working
in a computer room environment for example where mobile
phones are banned, they will use the Notepager Net client
to contact the individual.
Customer Quote: "Automation of the on-call
rota saves time and effort & is easily modified. Central
installation of Pagegate on our Windows 2000 Server
allows all my colleagues working around the UK to use
the Notepager Net client remotely across our company
Wide Area Network simplifying the implementation of
the service. Centralised history log tracks calls easily,
individual accounts provides flexibility."
"Pagegate
was simple to install, easy to set-up and has run reliably
on our Windows 2000 Server without interruption for
the last six months. The ability to schedule messages
on a regular basis to a specific on-call rota has simplified
the process dramatically."
Alastair Harrison, Compaq Accredited Systems Engineer
on Windows NT.
Compaq Business Continuity Solutions UK
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